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Exceptional Motorcar
Defiance, OH
1,407 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area.
Exceptional Motor Car is a Domestic, Import Auto Dealer
Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN.
If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen!
The Used Car Dealer You Can Count On
We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration.
It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,407 reviews
August 30, 2018
Loved everything about my experience today! I was treated with complete respect and patience as they worked hard to find me a car that suited all my wants and needs! From the moment i walked in, I was treated with complete respect and patience as they worked hard to find me a car that suited all my wants and needs! From the moment i walked in, i felt good about the whole environment. Dustin didn't act like a dealer just out to make money off of me. He wanted me to be comfortable with my payments, and love the car as well. The manager was amazing as well. Neither seeming discouraged at my reservations. I will buy all future vehicles from them! More
by Sarah1167
Employees Worked With
Dustin Hernandez
August 06, 2018
Painless buying and great service Jordan was awesome. I walked in told him what I needed and within two days I drove off the lot with truck with less then 13k on it. Will only get my t Jordan was awesome. I walked in told him what I needed and within two days I drove off the lot with truck with less then 13k on it. Will only get my trucks from him in the future. More
by DrewG11
Employees Worked With
Jordan White
June 29, 2018
Love my car! Started looking for cars. emailed Jason and he got right back with me. I had given him a price range and he sent me 30 plus cars to look at. Had a Started looking for cars. emailed Jason and he got right back with me. I had given him a price range and he sent me 30 plus cars to look at. Had a car within a few days! More
by quilts2b
Employees Worked With
Jamie Smiddy, Mike Coleman
April 09, 2018
Great service They are very friendly and helpful. Would definitely go there to get my next vehicle. The process we quick and painless unlike some other dealership t They are very friendly and helpful. Would definitely go there to get my next vehicle. The process we quick and painless unlike some other dealership that I have been to. More
by Chunky45
Employees Worked With
Dustin Hernandez
February 28, 2018
Friendly, outgoing, and awesome! First time buying a car I was so nervous, & they were great to work with! I couldn’t be anymore happy! Thank you so much! First time buying a car I was so nervous, & they were great to work with! I couldn’t be anymore happy! Thank you so much! More
by Ashley23
Employees Worked With
Doug Jones Jr, Mike Coleman
February 23, 2018
Awful, awful Awful!!! We had an appointment at 6pm to see a specific car, confirmed that morning as well as 2pm that afternoon. We were told the car would be ready for us a We had an appointment at 6pm to see a specific car, confirmed that morning as well as 2pm that afternoon. We were told the car would be ready for us at 6. They sold it at 6 to a different customer. Not the worst part. Salesman Dustin basically gave our keys back to us stating how he realizes this would piss us off so if we left he would understand. He left us at a desk and never came back. We waited 50 minutes for the sales manager Michael who said oh yah, first come first serve, no apology and didn’t even want to show us anything else?!. We have never been treated more rudely or disrespectfully in our lives! Would NEVER recommend! More
by Amanda
Employees Worked With
Dustin Hernandez, Jamie Smiddy, Mike Coleman
February 21, 2018
Very Pleased Great service from great people. The whole process was completed in a timely, efficient manner by knowledgeable and friendly staff. Thank you for a sm Great service from great people. The whole process was completed in a timely, efficient manner by knowledgeable and friendly staff. Thank you for a smooth transaction. More
by Amy-Renegade
Employees Worked With
Tori Saul, Paul Duckett
February 17, 2018
Great car buying experience We traveled four hours from Michigan to purchase a truck from Exceptional Motorcar. We found the truck online and submitted a web request. Doug prompt We traveled four hours from Michigan to purchase a truck from Exceptional Motorcar. We found the truck online and submitted a web request. Doug promptly called the next morning and continued to stay in contact as we weorked out details of the sale. Everyone at the dealership was friendly and it was a fun atmosphere. Doug went above and beyond to inspect the truck for us and sent additional photos so we were fully aware of everything before we made the long drive. It was truly a hassle free experience and I would recommend Exceptional Motorcar and Doug Jones to anyone searching for a quality pre-owned vehicle. More
by Neush8
Employees Worked With
Doug Jones Jr
February 13, 2018
Personal, friendly and knowledgeable We were happy with our service from the moment we stopped in. The entire staff was so friendly. Doug Jones continued to follow up with us is a non-pus We were happy with our service from the moment we stopped in. The entire staff was so friendly. Doug Jones continued to follow up with us is a non-pushy way. He knew what we wanted and and worked with us until we drove away with our Fusion. Thanks also to Thomas who did a beautiful job sealing our car inside and out. We couldn't be happier all around. Our next vehicle will be from Exceptional. More
by LisaG
Employees Worked With
Thomas, Doug Jones Jr
February 12, 2018
Came in set on buying a great truck and that's what I did. Came in with the intent on buying a truck that day. They did everything in their power to get me on the road in a timely manner. Great service by sele Came in with the intent on buying a truck that day. They did everything in their power to get me on the road in a timely manner. Great service by selection and willing to work with the customer. Will be a return customer in the future. More
by Xpbrown1996
Employees Worked With
Paul Duckett
