Exceptional Motorcar
Defiance, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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This was a great experience. The dealership reached out to me immediately after I expressed interest in a vehicle. Jeremy was very accommodating to my schedule. He took a keen in The dealership reached out to me immediately after I expressed interest in a vehicle. Jeremy was very accommodating to my schedule. He took a keen interest in what I was looking for in a vehicle. He did a great job alleviating any potential concerns. The purchasing process was very straightforward and clearly explained. More
Great selection and pricing, but horrible customer service after the sale. Very friendly to deal with on the phone but basically treated me like an afterthought as soon as I hung up. No call backs e service after the sale. Very friendly to deal with on the phone but basically treated me like an afterthought as soon as I hung up. No call backs ever when messages were left. Completely dropped the ball on taking care of my title. Over a month since my temp tag expired and I’m still waiting on a title. Basically have a large paperweight in my driveway that I can’t drive. Actions speak louder than words and the actions I received basically said,”we now have your money so trying to take care of you doesn’t matter any more”. Purchased my truck in July and now it’s October and I was able to drive it exactly 2 days due to repairs that this dealership dragged their feet on and now the delay in my title. Two stars is only because they were decent to deal with on the phone when I finally reached someone and because my salesman was great to deal with, otherwise it would be zero stars. There are still problems with the truck that were promised to be taken care of by the dealer but never were. I will take care of the remaining items that they were to handle because I don’t want them dragging this out any longer. I love the truck that I purchased but had I known what a hassle it was going to be I would have passed! More
Dealer was great called about vehicle put a deposit on it, held it till I was available to get it.👍👍 Would definitely go back. Had a great experience. it, held it till I was available to get it.👍👍 Would definitely go back. Had a great experience. More
The dealership was just fine and Jeremy Hines did a fantastic job.Everyone there was very pleasant .Thanks again I just love my truck I purchased! fantastic job.Everyone there was very pleasant .Thanks again I just love my truck I purchased! More
Fantastic friendly service. Jeremy and Quin were both awesome to work with, and very quick and efficient at everything. Definitely one of the smoothest vehicle purchasing proces Jeremy and Quin were both awesome to work with, and very quick and efficient at everything. Definitely one of the smoothest vehicle purchasing processes I have ever experienced. I am very impressed with exceptional Motorcar and how far they are willing to go to make things perfect. Most dealerships I have been to are more about the sale itself than the customer satisfaction. I would highly recommend Exceptional Motorcar to everyone. More