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Exceptional Motorcar
Defiance, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Had a little hiccup but they worked it out with us will be going back thanks be going back thanks More
Zach Spychala was very helpful and professional staying late on Valentines day to complete the deal so we could head back to Indiana without having to come back to finish up. late on Valentines day to complete the deal so we could head back to Indiana without having to come back to finish up. More
I am a repeat customer at Exceptional Motorcar for a reason. Very friendly and organized in getting the deal done in a timely fashion. reason. Very friendly and organized in getting the deal done in a timely fashion. More
I felt very well taken care of at Exceptional Motor Car. They made me very comfortable with my choice and talked to me like we knew each other longer than just the surprisingly short time I was in and out! They made me very comfortable with my choice and talked to me like we knew each other longer than just the surprisingly short time I was in and out! More
The service was more than just exceptional,it was amazing! Zach and Angela’s customer service skills were amazing! Zach worked hard to help me figure out what I could get approved for with my first amazing! Zach and Angela’s customer service skills were amazing! Zach worked hard to help me figure out what I could get approved for with my first auto loan without lowering my expectations from a car! After a couple days we got me approved for a 2021 Kia K5! I love it! And Angela made sure I understood the papers I was signing and answered all questions I had! I would definitely recommend this dealership to everyone, More
I was disappointed that the dealer would not accept outside financing and they would not give me as good of a rate as my credit union. I was then lied to I was told I could not refinance the loan for 6 outside financing and they would not give me as good of a rate as my credit union. I was then lied to I was told I could not refinance the loan for 6 months without penalty and I found that to be a lie after reading the finance paperwork when I hot home. I'm sure it's because they want to make money on the inflated interest rate. More
I wanted to pay cash for a vehicle, they wanted to charge me $1000 more because I didn't want to finance through them me $1000 more because I didn't want to finance through them More
The experience with Exceptional Motorcar was nothing but horrible. My “salesman“, Mike, was a completely disrespectful, condescending, arrogant xxxxxxx. He did not bother to return my calls for three days. horrible. My “salesman“, Mike, was a completely disrespectful, condescending, arrogant xxxxxxx. He did not bother to return my calls for three days. I was forced to call the dealership myself and he answered the phone. He then rudely told me that I wasn’t approved and then just blatantly hung up on me. He’s a waste of space, waste of time, and a waste of oxygen. There are 1,000,000’s of salesmen more than deserving of your business than he is. I feel that he should be fired immediately for his handling of a customer. I could have remedied the financing issue, but instead of asking me any questions he was judgmental and flat out rude. If this is the type of people exceptional motor car employs, then I have little or no faith in this businesses model or it’s survival. Save yourself some time and buy from someone else that appreciates your business. (These are my personal opinions and experiences and are only suggestions. At the end of the day, do what you feel is best for you.) More
I called the dealer to see if there was a truck in my price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home.... price range... I went to them and seen the truck .. I knew right there and then I wanted it.. did the paperwork and drove it home.... More