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Exceptional Motorcar

Defiance, OH

4.7
1,410 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area. Exceptional Motor Car is a Domestic, Import Auto Dealer Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN. If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! The Used Car Dealer You Can Count On We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration. It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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20891 CR 424

Defiance, OH

43512

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Showing 1,410 reviews

December 13, 2024

A good place to get a car and did a good job of getting us a loan to met are needs and payments. More

by jacobsmallwood15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Commisso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Exceptional Motorcar responded

Thank you so much, Jacob, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 11, 2024

This place is very unprofessional in the way they deal with customers, they are dishonest and do not stick to their word after MULTIPLE TIMES guaranteeing stuff and then later saying that isn’t possible A More

by kozsydney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler, Along with manager whose name was not given
Dec 12, 2024 -

Exceptional Motorcar responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time and hopefully we can get to the bottom of this. If you have any issues, please feel free to reach out to our management team directly, 419-782-0607.

November 30, 2024

Everyone was very polite from Angela Commisso to Jacob G to the guy in front booth by ext to Jacob. More

by branhamlinda131
Recommend Dealer
Yes
Employees Worked With
Jacob G.
Dec 02, 2024 -

Exceptional Motorcar responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Exceptional Motorcar!

November 26, 2024

Zach was efficient and knowledgeable. Dealership very clean and everyone helpful!!! Vehicle priced very fair! More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 27, 2024 -

Exceptional Motorcar responded

Thank you, Jay! Here at Exceptional Motorcar, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 25, 2024

Great team covered everything quickly and professionally we even bought a second car a week later More

by airborneinfantry1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Nov 27, 2024 -

Exceptional Motorcar responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

November 18, 2024

Mike is a friend and helped me with my new vehicle greatly appreciated. Thank you. More

by leatehrneck48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Exceptional Motorcar responded

Thank you so much for your kid words for Mike and for choosing Exceptional Motorcar! Please let us know if we can be of any more assistance.

November 14, 2024

Great cars and very accommodating. Needed to be in and out and they made the deal happen extremely fast . Would purchase from them again More

by brsjrs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Jacob
Nov 14, 2024 -

Exceptional Motorcar responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 14, 2024

An amazing experience with individuals who were prepared and didn’t waste time. Fair in trade-in value and price of the vehicle as well. Honest and caring. More

by brittany.roof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Skodny, Angela Commisso
Nov 16, 2024 -

Exceptional Motorcar responded

Thank you so much for your kind words, Brittany, and for taking the time to leave us this wonderful feedback!

November 14, 2024

I went to just test drive a vehicle and wasn't planning on buying anything. They have me a really good deal. More

by gabbsnow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rankin, and the lady that had me sign the papers. Never seen Hoffman.
Nov 16, 2024 -

Exceptional Motorcar responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Exceptional Motorcar.

November 13, 2024

Wouldn’t take my brand new trade in. Wouldn’t take $10k cash down on top of that. Wouldn’t hold the car with a $500 deposit because it’s “bad business”. Wouldn’t detail the car even thou More

by abergail21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alyssa Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Hines
Nov 17, 2024 -

Exceptional Motorcar responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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