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Ewing Subaru of Plano - Service Center

Plano, TX

4.8
1,027 Reviews

1,027 Reviews of Ewing Subaru of Plano - Service Center

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May 06, 2022

Leaving town the next morning - These guys got me in fast and got the issue resolved fast. Great work, great experience… More

by ccm3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 07, 2022 -

Ewing Subaru of Plano responded

ccm3, thanks for sharing praise regarding your experience with us in service. We're pleased to hear our team got you in and out quick. We look forward to future opportunities to serve you. Thanks again!

May 06, 2022

Liars Liars ESP TAMMY THE SERVICE MGR they destroy your auto them promise to fix your car then tell you you have to PAY EVEN THOUGH YOU ARE UNDER WARRANTY BUNCH OF BS STAY AWAY FROM PLANO SUBARU AGAIN lia More

by DC#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
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May 07, 2022 -

Ewing Subaru of Plano responded

DC#1, we are sorry that you feel negatively regarding your experience with us. After looking into your visit, we wanted to say we're sorry we couldn't meet on middle ground here. Unfortunately, your request to replace your brakes under warranty was not granted by Subaru USA after you reached out after we had originally declined it for not being able to replicate the issue and the brakes measuring almost new. As such, we have no basis in which Subaru USA will warranty a brake replacement as you requested. Brakes are wear and tear items that are designed to be replaced and unless found to be faulty in the way they operate. They are almost never covered under manufacturer warranty with rare exceptions. We apologize you feel that this should have been handled differently and we wish there was more we can do. If you'd like to have the brake job done at your expense quoted to you, we are standing by to assist. Best wishes!

April 30, 2022

They were clean organized and did the work that I needed done. Happy with this Service Center. More

by Pleasant.corey15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 01, 2022 -

Ewing Subaru of Plano responded

Pleasant.corey15, thank you for you 5-star review! We're glad to hear our team was clean and organized! We look forward to serving you additionally in the future. Thanks again!

April 30, 2022

Arturo Rodríguez he was very friendly and helpful. Always a five star experience. Thank y’all. More

by sixto10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Rodriguez
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May 02, 2022 -

Ewing Subaru of Plano responded

sixto10, thank you for sharing 5-stars! We're glad to hear Arturo Rodriguez was friendly and helpful! We appreciate your feedback and look forward to serving you additionally next time! Take care!

April 30, 2022

The only place we will take our car. The advisors listen and do their best for the customer and it shows. More

by Txkhosid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisors
Report | Print
May 01, 2022 -

Ewing Subaru of Plano responded

Txkhosid, thank you for you 5-star review! We're glad to hear our advisors listen and do their best for the customer! We look forward to serving you additionally in the future. Best wishes!

April 29, 2022

Quick and efficient service, friendly service associates, clean and comfortable waiting area with complementary snacks, soda, and coffee. Super clean restrooms. The best dealer service I've experienced. H More

by Love2disney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Marez
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Apr 30, 2022 -

Ewing Subaru of Plano responded

Love2disney, thank you for sharing 5-stars and noting quick and efficient service with Jacob! We love hearing you enjoyed the facility and snacks as well. We appreciate your feedback and look forward to serving you additionally next time! Take care!

April 29, 2022

Friendly, professional and prompt service was rendered. I recommend this dealer and Subaru is a great car. More

by Jimwsmall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
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Apr 30, 2022 -

Ewing Subaru of Plano responded

Jimwsmall, thank you for sharing 5-stars and mention of prompt service! We appreciate your feedback and look forward to serving you additionally next time! Thanks again!

April 29, 2022

Great and efficient service. Knowledgeable staff and all staff came with lots of patience for their customers. More

by Awong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Apr 30, 2022 -

Ewing Subaru of Plano responded

Awong, thank you for sharing 5-stars and noting great, efficient service! We appreciate your feedback and look forward to serving you additionally next time! Take care.

April 29, 2022

Always ready when I need them, the service team at Ewing Subaru has a great attitude and pays attention to even the smallest detail. More

by Subie2022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalid Hall
Report | Print
Apr 29, 2022 -

Ewing Subaru of Plano responded

Subie2022, thank you for sharing 5-stars! We're glad to hear our team has a great attitude and pays attention to even the smallest detail! We appreciate your feedback and look forward to serving you additionally next time! Thanks again!

April 29, 2022

As always, Professional and courteous. The dealership is prestine the staff is knowledgeable and I trust them to give me facts and not fluff. More

by MsDove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria!
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Apr 30, 2022 -

Ewing Subaru of Plano responded

MsDove, thank you for sharing 5-stars and noting a professional and courteous experience! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!

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