Ewing Subaru of Plano - Service Center

Awesome customer service, quick work, stay updated with work, took my concerns seriously and followed up. work, took my concerns seriously and followed up. More

Easy to schedule and book. Excellent customer service and clear explanation on the estimates before service. Excellent customer service and clear explanation on the estimates before service. More

Timely, quite knowledgeable, cordial and helpful. Costs are as stated. Timeliness is spot on. Keep u well advised. Costs are as stated. Timeliness is spot on. Keep u well advised. More

Fast, Efficient, Complete service on my subaru outback touring sedan in an effort to keep this car on the road for many many more years to come. touring sedan in an effort to keep this car on the road for many many more years to come. More

They were professional and completed the service in a timely manner. I’ve had worse service and I’ve had better. timely manner. I’ve had worse service and I’ve had better. More

I scheduled a service and confirmed it but they did not have me on the schedule when I arrived. Also, I requested the shuttle service for drop off and pick up but they forgot the pick up service and their have me on the schedule when I arrived. Also, I requested the shuttle service for drop off and pick up but they forgot the pick up service and their driver left for the day. They said it will take 30 minutes to pick me up but took longer. I had to catch a ride from someone else. I texted my service advisor several times throughout the day and reminded her that I needed to be picked up. She did not respond until much later and later said that she had an emergency. I have worked with this service advisor in the past and she used the same excuse. I believed her the fist time but not this time. We eventually took my car to another Subaru dealership with the repairs recommended by this this advisor and they disagreed with several repairs that this advisor said I needed. More

Lauren in service as well as Tiffany the service manger went above an beyond to resolve a complex service issue. A Ewing customer for life. John Carrollton Texas went above an beyond to resolve a complex service issue. A Ewing customer for life. John Carrollton Texas More

Great service. Great communication. Service rep did a great job with explaining the process. Great waiting area. Great communication. Service rep did a great job with explaining the process. Great waiting area. More

Lauren and her team are very knowledgeable and professional. Not to mention friendly and accommodating. That is only the front of the house staff that I met. I was made aware of the technician had professional. Not to mention friendly and accommodating. That is only the front of the house staff that I met. I was made aware of the technician had checked several items while they were waiting on parts for the initial issue. I have been a Ewing customer and don't think I would go anywhere. Please share with the team and leadership that during a time that customer service is hard to find , Ewing service department is a leader of the class! Thank you, Mercedes Boutchyard More

I had a check engine light. I called another Subaru dealer in Fort Worth and they wouldn't answer my question on if it was covered under warranty. I chose Subaru of Plano which I called another Subaru dealer in Fort Worth and they wouldn't answer my question on if it was covered under warranty. I chose Subaru of Plano which is a much farther drive because of how well Maria answered my questions More