Ewing Subaru of Plano - Service Center

Service Department is great! Thank you to the Service Department for the efficient, complete servicing of my 2018 Forester. Owning a Subaru is great - free servicing and a voucher Thank you to the Service Department for the efficient, complete servicing of my 2018 Forester. Owning a Subaru is great - free servicing and a voucher for a car wash. I’ll be back in October for my next servicing. More

Confusion Staff were friendly and courteous but not sure how competent. A battery service and replacement along w scheduled maintenance took approximately 30min Staff were friendly and courteous but not sure how competent. A battery service and replacement along w scheduled maintenance took approximately 30min!!! When I was picking car up I was told that the inspection showed dirty filters but no one had asked me or attempted to replace. Also, Amy does not have a drop of windshield wiper fluid which makes me wonder if they checked and/ or topped off ANY of the fluids. Will be taking my car elsewhere to confirm. Finally, the automatic seat adjustment and memory function doesn’t work post battery replacement More

Always trusted for nearly 10 years Bring the 2003 Forester for a fuel smell and AC refrigerant leak. In fact, very minor one which I did not have a high hope to completely fix. At least Bring the 2003 Forester for a fuel smell and AC refrigerant leak. In fact, very minor one which I did not have a high hope to completely fix. At least, I need some comfortable level that I am safe to drive. Madalyn and Doug carefully heard what I have observed and took my request very seriously, and found the very root cause of both problems in record time! They found a few other related issues and fixed altogether within 3days. As my home town is 100 miles away (Subaru of Plano is the closest), they completely understand my requirement. As I have been their customer for nearly 10 years, this is one more reason for me to return with confident. I could not be a happy customer than now. KUDO goes to their entire Subaru team! Thank you very much!! More

Great staff Bring my 2012 Impreza for a recall service, scheduled Madalyn Sanders as my adviser but Alynne Nguyen whom was my advisor last time, recognized me and Bring my 2012 Impreza for a recall service, scheduled Madalyn Sanders as my adviser but Alynne Nguyen whom was my advisor last time, recognized me and take care of me at no time. She lend me a Premium Legacy while my car is in service. Madalyn keep me updated when delay occurred, and notify me when my car is completed. When I went to pick up my car, my paper is ready and Alynne bringing my car in less than 3 minutes. They totally knows how bad I must want my own car back, I appreciate their thoughtfulness. More

Informative I came in for an oil change and tire rotation. I asked to have the fluids checked too. They did so. I was also shown the filers that needed to be c I came in for an oil change and tire rotation. I asked to have the fluids checked too. They did so. I was also shown the filers that needed to be changed. It was all efficient. More

Wholesome experience! I have two cars from this dealership and I have always enjoyed the professionalism and courtesy of this center. Their service staff is very punctual I have two cars from this dealership and I have always enjoyed the professionalism and courtesy of this center. Their service staff is very punctual and gracious I would love to come back again for new purchase and service More

Disappointing Service Department I scheduled an oil change and airbag recall repair for 3/1/2019. It was extremely difficult to schedule this appointment and get repair updates. Ea I scheduled an oil change and airbag recall repair for 3/1/2019. It was extremely difficult to schedule this appointment and get repair updates. Each time I expressed concerns that my calls were not being returned, another message was taken (a process that had failed repeatedly). When I arrived at the dealership, to pick up my car, on 3/1 @ 6:55 pm, my car had not been serviced or moved from the space I had parked it in the night before. The staff seemed confused and more concerned about which service representative I should be directed to than dealing with the situation. I cancelled my service request and requested my key. I realized Ewing Subaru gave me the wrong key fob when I unlocked someone else’s car door. We have always been impressed with the high standards and consistent service we have received from the Subaru dealerships we have visited previously. Unfortunately, Ewing Subaru did not meet our expectations. More