Ewing Subaru of Plano

Great service I truly enjoyed experience buying my dream car from Subaru of Plano Amit was great and so was the manager and accoiunts person who just happened to li I truly enjoyed experience buying my dream car from Subaru of Plano Amit was great and so was the manager and accoiunts person who just happened to live in my city (Garland) More

Excellent purchase experience with Subaru of Plano! This was our first day of shopping for our son's first car and Amit our sales representative and the other Subaru team impressed us so much that we co This was our first day of shopping for our son's first car and Amit our sales representative and the other Subaru team impressed us so much that we committed to buy the vehicle that day. We researched safe vehicles and were very satisfied with Subaru's safety record and the human experience with Amit "closed the deal." Thanks Subaru of Plano! Dr. Ken M More

very happy with service! My husband and I just bought a car from Subaru of Plano. Darrell Hair was the most helpful car salesmen we've ever encountered. I highly recommend you My husband and I just bought a car from Subaru of Plano. Darrell Hair was the most helpful car salesmen we've ever encountered. I highly recommend you go in and buy your next car from him! More

First Car Buying Experience We had a great experience working with Darrell and Ryan purchasing my 2016 Subaru Outback at Subaru of Plano. They were very patient with my husband a We had a great experience working with Darrell and Ryan purchasing my 2016 Subaru Outback at Subaru of Plano. They were very patient with my husband and I, and were up front and honest during the whole car buying experience. We had to replace my old car sooner than expected, but they were able to work with in our monthly car payment budget, even though we didn't quite have the down payment amount we wanted yet. We didn't feel pressured at all, and this was my first car purchased through a dealership. We were looking for a crossover that 1.) Had top safety ratings, 2.) Got great gas mileage, and 3.) Plenty of space for hauling boxes, our dog, and children. I wish there were more incentives through Subaru, but I understand that Subaru is a quality brand that holds its value over time and has great trade in value. I'd much rather go home with a reliable car than cut corners to get something cheaper and have it be a maintenance nightmare later. You can't beat the standard AWD and base features, as well as the upgrade options that would bump you in to the $40k range easily with other brands. We were very happy purchasing through Subaru of Plano! More

Good Experience with Sales Team I recently purchased a Forester from Connor and had a great experience! He was very knowledgeable on the features and specs of the car. I did not feel I recently purchased a Forester from Connor and had a great experience! He was very knowledgeable on the features and specs of the car. I did not feel pressured or rushed. I actually had two additional people test drive the car. Since my initial visit to the dealership, Connor has consistently been polite and responsive. He even answers my random texts with questions about the car. I strongly recommend visiting Connor and the dealership for your next Subaru purchase. More

Very dissappointed!!! I bought a car from them on 03/26/16, paperwork went well, very excited to purchase this car, next thing was the sale person (Lou) told me the it woul I bought a car from them on 03/26/16, paperwork went well, very excited to purchase this car, next thing was the sale person (Lou) told me the it would take 2 weeks for her to receive the license plates and as soon as the license plates come in, she would mail them to me as I live in Austin (not Plano). I'm ok with that, then about 2 weeks later on 4/6/16, I received her message to let me know the license plate came in, she would mail it to me and I should receive it in a couple days, I called back to confirm that day, then the next day I received a post card from Subaru of Plano to inform me that the license plate are there and if I would like them to mail to me, please call them, Again, I called them the same day to speak to Lou, she said she already mailed them to me yesterday and I should receive them on Monday..I told her I would wait and I thought I would receive them on Monday, I anxiously checked the mail everyday as I'm very excited about my purchasing this car, but....Monday passed, Tuesday passed, Wednesday passed...then today is Thursday 4/14/16 I still haven't received them yet, I thought maybe they lost in the mail or sent to the wrong address, so I called them, trying to get a hold of her, but she was out, then the lady in the front desk asked for my name so she can check for me if the license plates have been mailed, I waited a little on the phone and the lady comes back to inform me that the license plates are still there and haven't been mailed yet. She told me they will be mailed tomorrow. I was like xxx! So the whole time the sale person (Lou) lied to me, maybe she thought I'm not her customer anymore since I got the car and she got the commission, so she just doesn't care anymore, and I don't understand those managers over there why they don't keep track or question why these license plates are there and whose cars they belong to ...etc...and tell someone to take care of that. What a bad management! If I don't call today, I don't know when I would receive them, seem like nobody even care once they got your money. Now I have to wait ...and wait. Very disappointed customer. More

Great experience and service in purchasing our Crosstrek We had a great experience purchasing our Crosstrek Hybrid. Darrell was honest in letting us know what our used Crosstrek Hybrid had to offer, wasn't p We had a great experience purchasing our Crosstrek Hybrid. Darrell was honest in letting us know what our used Crosstrek Hybrid had to offer, wasn't pushy and we walked a way with a way better deal than anywhere else! Highly recommend this dealership! More

Unprofessional sales experience I made an appointment to have my current Subaru appraised for trade on another Subaru model I wanted to buy. I appeared on time and my sales person ha I made an appointment to have my current Subaru appraised for trade on another Subaru model I wanted to buy. I appeared on time and my sales person had done nothing I had requested before arriving. 1. Pull the information on the car I was trading as well as the lease payoff. 2. Be sure someone would be available to appraise my new car. When I arrived, the salesman's desk was clean and when I asked him about where we stood on the two things I had requested, he hemmed and hawed. So, I repeated myself and noticed he did not even take notes--not even on the new Subaru I wanted to get. I had to ask him to go get the appraiser. He did, but came back and said he could not find anyone. I was getting a little upset at this point, so I firmly (but nicely) asked him to go look again. He found someone who came over to me and asked me what he could do for me. Obviously my salesman had not clued him in to anything. So, I again repeated myself. After he had appraised the car, I asked the salesman to email me back about the appraisal vs. lease pay-off numbers and what their lease terms would be for the new Subaru I wanted. Again he did not take any notes. After not hearing back from him two business days later, I called him and he did not seem to recognize my name. I reminded him he was to call me with the information I had requested and he said, "uh, okay, let me look into that." At this point, I called the sales manager and explained how this salesman had repeatedly dropped the ball. I was polite but businesslike when talking with him. He again asked me for all my information so he could look into it. I told him the salesman and the appraiser had all my information and that I was not repeating it for a third time. I gave him my phone number and he called me back with no specific information I asked for (about getting out of my current lease or the asking price of the new Subaru), but only quoted a monthly lease payment for a new car--which was beyond outrageous given our 800+ credit score, previous experience with Subaru leasing and the fact the car we wanted to purchase was less expensive than the car we were currently leasing (with similar depreciation rates). I can forgive a young car salesman, but really--the sales manager! Don't think so. And if the attitude and tone he used with me is the way he treats the sales staff, I have to bet Subaru of Plano probably has high turnover rates. I ended up driving out of my way to Huffiness Subaru. They were professional, friendly and I drove off the lot that same day in a new car. More

Amazing experience with Darrell Hair at Subaru of Plano My husband and I had the best experience with Darrell Hair, at Subaru of Plano! He was amazing, very professional, efficient and knowledgeable. He w My husband and I had the best experience with Darrell Hair, at Subaru of Plano! He was amazing, very professional, efficient and knowledgeable. He was the epitome of quality customer service. I am usually a tough customer because I have high expectations of quality. Darrell exceeded our expectations! He anticipated our questions and had very clear and prompt answers. He was very down to earth and friendly, not at all pushy or rushed. He is a go getter, jogging from the showroom to outside. I appreciated that he hustled to get us on the road with our new car. I would highly recommend Darrell!! This was the best car buying experience that I ever had! The dealership was very clean and everyone we met were as polite and professional as Darrell. I will certainly be a return customer and recommend Darrel and Subaru of Plano to my friends and family. More

No hassle, best car buying experience My husband and I drove to this dealership from Killeen to purchase a used Subaru. I was already pre approved thru my personal bank, and was not hassl My husband and I drove to this dealership from Killeen to purchase a used Subaru. I was already pre approved thru my personal bank, and was not hassled to use another financier. We were also awaiting our insurance check to be mailed, as our other car was totaled, and the dealership worked with us during this transaction. I was very pleased with our salesperson, Darrell Hair, who did not try to pressure us into another vehicle, or even a new vehicle. He understood what we wanted and made the process of buying a car an actual enjoyable experience. I have bought over 40 vehicle for our previous business from dealerships in various states, and this was the fastest and easiest car purchase that I have made. I will definitely return to this dealership when I am ready to upgrade my vehicle. More