Ewing Buick GMC - Service Center

Awesome Ben made my experience with leaving my car in their hands awesome. I called days prior to just ask questions about my warranty, loaner cars and drop o Ben made my experience with leaving my car in their hands awesome. I called days prior to just ask questions about my warranty, loaner cars and drop off times. Ben PATIENTLY explained all of this even though it was after 6pm CST. Ben and the team examined and diagnosed my car and he was up front about warranty info and cost that I may incur. Im not comfortable leaving my car for repairs but the team took care of my baby (my 13 Lacrosse). My only regret was that I was unable to meet Ben in person due to my crazy schedule but he took care of me and my concerns. Thank you soooooo very much Ben for all your help. 😊😊 More

Honest service I left a review several months ago that was less than good for the service department. While they (each service writer) still aren’t very welcoming an I left a review several months ago that was less than good for the service department. While they (each service writer) still aren’t very welcoming and helpful (unless you’re their customer) the overall experience surprised me on this last visit. The day before dropping off my vehicle I saw the head of a screw in one of my tires. Frustrated and needing someone to blame I brought my wife outside and asked where she’d been driving hoping she would take the blame. None the less, I take it in for an oil change, tire rotation and while you’re at it, take the screw out and plug the hole. Simple enough right. Well when I returned to pick up my vehicle, i looked over the paperwork and the quote for the tire repair was not listed. I asked my service writer about it and he said the tech didn’t find any screw. Convinced he was lying and the tech was lazy I went outside to check all 4 tires (since they had now been rotated) and to my surprise, I could t find the screw. My own craziness aside, I immediately thought how they could’ve charged me for the repair and I never would’ve known. More than that I also noticed the inner wheel well cover had somehow torn slightly and was loose. That was also repaired at no charge. While these simple repairs would’ve totaled just a few dollars, an honest tech/repair shop is priceless!! More

Never again When you take your car be sure you have hidding cameras inside and in the engine compartment also under so they don't remove your good part and replac When you take your car be sure you have hidding cameras inside and in the engine compartment also under so they don't remove your good part and replace them with bad one, before i was trusting this dealership but now i don't, i spoke with service manager and they not willing to investigate the matter, and they claim they dont have cameras in their shop to see if the mechanic exchange my fairly new parts with old and bad parts, i have the invoice when i did buy them and installed on my car, stay away. More

Last service experience I had a problem with the Service on my last visit. I waited until the following Monday then call Rick Gonzales, my Service Rep, who had been off on t I had a problem with the Service on my last visit. I waited until the following Monday then call Rick Gonzales, my Service Rep, who had been off on the fore meantioned visit. He was able to get me in on the following day and take care of the problem.. More