Ewing Buick GMC - Service Center

Excellent customer service.. I will always visit Ewing . Ewing has excellent customer service. I have bought two cars from there and have had no problems with them. I will always I will always visit Ewing . Ewing has excellent customer service. I have bought two cars from there and have had no problems with them. I will always bring my Buick there . Live in Allen but I love the customer service at Ewing . More

Don’t trust them, check everything I came for a regular oil change. The service rep named Steve told me that I also needed two more services, one of them was the air filter change and t I came for a regular oil change. The service rep named Steve told me that I also needed two more services, one of them was the air filter change and the other was some type of cleaning within the engine. At first I did not dispute those. While we were working on it, someone who appeared to be a manager (not sure who he was as he did not introduce himself to me) approached my service rep and questioned these two services, whether they were needed. The rep and the manager were engaged in the conversation for about two minutes, afterwards the manager stepped away. I asked the rep what was it all about, the response was “don’t worry, we will do it my way”. I gave him the keys and went to the waiting area. Once there I googled and found the 2016 BUICK Lacrosse service schedule to see what was actually recommended for me at the time of my visit. None of these two services were listed as needed at my mileage or age of the car. One of them was not shown at a all, the other was needed in a year or at additional 12,000 miles. I took that to the rep and did show him and said since they are not shown for my mileage/year of use I did not want them. His response? “Whatever”. That was it, no explanation, no apology. Nothing. This is the second time at EWING that not needed services are being presented as a must. Similar thing happened on my prior visit. In my experience you cannot trust the EWING BUICK service department, they will lie to you and sell you what you do not need. This is my last time there, I will take my car elsewhere going forward. Neither intend to buy from them anything. The other EWING dealership that sells Mercedes is also impacted.We bought ML there in 2014, needed new tires now, they did send us a nice offer with a discount. Not going there neither, EWING has an issue and does not deserve my money. Cannot be trusted. Stay away. More

Ewing Buick GMC I enjoy going to Ewing’s Service Department. My Service Advisor is Brad Ancker. He tells me like it is. He honest and very knowledgeable. If Brad is o I enjoy going to Ewing’s Service Department. My Service Advisor is Brad Ancker. He tells me like it is. He honest and very knowledgeable. If Brad is on the phone or away when I arrive one of the other advisors greets me like Benjamin this time. The Customer Lounge is large and super comfortable complete with a cafe staffed by a really nice lady. I should know her name by now. Mental note - I will know next time. More

Excellent!! Always fair and honest evaluation for repair!!! Always reminding me of upcoming needs Super convenient to get all this done in one spot! Online ser Always fair and honest evaluation for repair!!! Always reminding me of upcoming needs Super convenient to get all this done in one spot! Online service appointments also super helpful for me to make appointments!! More

Great service rep I believe my reps name was JR or RJ. I apologize for not being sure. This guy was amazing. I went in because my rear camera needed servicing. The gen I believe my reps name was JR or RJ. I apologize for not being sure. This guy was amazing. I went in because my rear camera needed servicing. The gentleman noticed my key fob needed to be replaced . Not only did he offer to fix it. It was at no cost. Other dealerships quoted me $180 for this problem. They had it done for no cost. I normally work with rick who is also very friendly and professional. Thank you very much to both of these amazing service gentlemen for always providing wonderful service. Bianca Williams More

Fantastic Service Service manager Ben was absolutely fantastic and answered all my questions. Service to my car was extremely fast and I did not have to wait long at al Service manager Ben was absolutely fantastic and answered all my questions. Service to my car was extremely fast and I did not have to wait long at all. More

Tire fix Contacted salesman vehicle purchased from. Arrived at dealership and couldn't get hold of salesman. Nail in tire and was told it needed to be replace Contacted salesman vehicle purchased from. Arrived at dealership and couldn't get hold of salesman. Nail in tire and was told it needed to be replaced. No tire in stock for a '18 Yukon til next day. Since I was from Lubbock, couldn't go next day and was told to try Discount Tire. Since I was there I asked to get vehicle washed. Car returned in about 45 min...not vacuumed, bugs all over windshield. Overall disappointed in visit. More

Best service Jim Bearden and the service technicians consistently take excellent care of my vehicles. Fair and honest at all times. I would highly recommend this Jim Bearden and the service technicians consistently take excellent care of my vehicles. Fair and honest at all times. I would highly recommend this place! More