Ewing Buick GMC - Service Center

"Thank you so much, Jim Bearden, for your help and support. You're a highly professional and incredibly kind person. It's my first time at this place, and I'm having a super special experience thanks support. You're a highly professional and incredibly kind person. It's my first time at this place, and I'm having a super special experience thanks to you. Thank you!" More

My worst car repair experience ever. I was in for a minor oil leak, a few drops on my garage floor per day. Went in 4 times at this dealership, $4K+ and leak is worse. Something is ve I was in for a minor oil leak, a few drops on my garage floor per day. Went in 4 times at this dealership, $4K+ and leak is worse. Something is very wrong with this place. More

The Service Advisor Kevin Branden has fantastic customer service skills, really listens and asks question so he fully understands what any issues are with your vehicle. Kevin is by far the best service advi service skills, really listens and asks question so he fully understands what any issues are with your vehicle. Kevin is by far the best service advisor I have ever dealt with at any dealership. More

Lobby is unsafe. Headphones were stolen while waiting for vehicle to be serviced. No effort to review video or anything else to help identify the thief. Could be t Headphones were stolen while waiting for vehicle to be serviced. No effort to review video or anything else to help identify the thief. Could be the employees. More

Brad was awesome and so helpful like he is everytime exceptional customer service as always. exceptional customer service as always. More

They fixed my problem only for new ones to arise, I've taken my car here a few times and in just the last 6 months racked up over 6k in repair charges, allot more altogether with my other visits but lucki taken my car here a few times and in just the last 6 months racked up over 6k in repair charges, allot more altogether with my other visits but luckily I got the extended warranty on my car so they always take care of the repairs. This last visit I get my car fixed for a bad oil leak and some other things. The first day I got it back it burned through all the oil that made it's way to the catalytic converter so I'll need to get a new one of those, I'm not sure what the alternative to letting the catalytic converter burn through all the things that contaminated are to avoid any extra damages to the catalytic converter are but that's not what my main issue was, the main issue was that after waiting over 2 weeks to get my car fixed without getting a loaner offered I end up with a coolant leak from one of the hoses that had to be removed to replace the oil cooler and it looks like it was cut when the clamps we're removed which I understand is a risk when your removing a possibly bad hose but the tech should of caught the bulging hose and had it replaced to avoid this issue, I gave the dealership a chance to fix the issue but all my former service advisor/Assistant service manager Kevin said he could is get me in a loaner and waive the diagnostic charge but said I'd have to pay for the repair caused by the dealerships incompetence since my car shouldn't be leaking coolant the day it gets out of the dealership and with the warranty and deductible totaling about 3k this last visit I expected everything to be checked more thoroughly, and right before this about 10k miles before this visit, 6 months ago I had the water pump and some hoses replaced as well so the cooling system should be in good shape not leaking fluids like an old beater car. Luckily I made the smart choice and just looked for the leak myself, turns out a $10 hose and some clamp removers solved the issue. More

Took care of one of my rebate issues ordering what I really made my appointment for, waiting on response of part being in again really made my appointment for, waiting on response of part being in again More

Dealership Service Department is set up to offer a customer experience that is comfortable and inviting. Just walking in you feel like it is an upscale experience with the service agent stations. The customer experience that is comfortable and inviting. Just walking in you feel like it is an upscale experience with the service agent stations. The guest waiting area is relaxing and quiet with various offerings of places to sit and read along with work stations. A variety of complimentary drinks and snacks are available for guests. More

It was a pleasure dealing with the service department. Ben Towb was very professional and great to work with. Ben Towb was very professional and great to work with. More