Ewing Buick GMC - Service Center

I feel ripped for the first time in your dealership and am seriously considering switching to another dealership or changing my car altogether. I paid $833 including a $65 part for a job that took in t am seriously considering switching to another dealership or changing my car altogether. I paid $833 including a $65 part for a job that took in total 3 hours from putting the parking brakes on to driving off the dealership. It means, this job took at the max 2.5 hours, which means this is $300/hr job. I am not driving a Porsche for God's sake. The issue was a malfunctioning front wiper washer pump and a blockage in the back washer inside the trim. I diagnosed the problem in advance, and told exactly what it was but I can't get a quote before the car goes into the service and the $189 diagnose fee. Plus the trim came back sort of broken, but I put it in, but if it gets loose, the car's going back to the dealership possibly for good. I would like that $189 to be reimbursed to me as a service credit so I can get an oil change or two for free. For comparison, about a year ago, I paid a total of $2000 for a main seal fix, which included removing the engine and transmission and my car stayed in the dealership for 4+ days. I feel like the technicians estimation is not healthy and as a customer I have no visibility to the work that's being done. I do not want to pay the prices of the Mercedes service (owned by the same company) next door. If I did, I'd be driving a Mercedes not a GMC. More

Jim Beardon did an excellent job - as he has for years. He is one of the reasons we shop at this dealership. He is one of the reasons we shop at this dealership. More

They burnt my transmission on purpose and tried to blame me. I have all of the evidence to prove it. Now I'm stuck out a brand new transmission. They are completely rude the whole visit. They treat you me. I have all of the evidence to prove it. Now I'm stuck out a brand new transmission. They are completely rude the whole visit. They treat you like an inconvenience and they constantly try to over charge. I had a warranty claim and my deductible is only 100 and they persisted that I pay much more which is illegal. More

Brad was an amazing service advisor. He communicated well with me and was quick to respond when I had questions. He was kind and patient, and very professional. Service was performed ve He communicated well with me and was quick to respond when I had questions. He was kind and patient, and very professional. Service was performed very quickly considering that I had my whole engine replaced. My Silverado is running great so far. Thanks to the entire service department at Ewing in Plano, TX. Great Job! More

Notified me in advance that it would require an extra day to get it accomplished. All the work was done as scheduled. to get it accomplished. All the work was done as scheduled. More

Herb was really great. He kept me updated and also let me know what I will need to do for my vehicle in the near future. He kept me updated and also let me know what I will need to do for my vehicle in the near future. More

Outstanding! Clayton Haas and Steve Fortner have provided impeccable service and done everything in their power to provide the best customer service. -RB Clayton Haas and Steve Fortner have provided impeccable service and done everything in their power to provide the best customer service. -RB More

Coming from a family automotive background, I believe Ewing Buick to have some of the best service personnel in the business. Among other good diagnoses and repairs performed for me, they accurately dia Ewing Buick to have some of the best service personnel in the business. Among other good diagnoses and repairs performed for me, they accurately diagnosed a front strut mounting bushing issue which two other dealerships diagnosed as a steering rack failure. Good people. More

Ewing Buick GMc always make the process quick and easy. I made my appointment online and showed up a couple minutes late, but still they managed to get me in and out without missing a beat. I made my appointment online and showed up a couple minutes late, but still they managed to get me in and out without missing a beat. More

"Thank you so much, Jim Bearden, for your help and support. You're a highly professional and incredibly kind person. It's my first time at this place, and I'm having a super special experience thanks support. You're a highly professional and incredibly kind person. It's my first time at this place, and I'm having a super special experience thanks to you. Thank you!" More