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Ewing Buick GMC
Plano, TX
1,664 Reviews
The history of Ewing Buick GMC began in 1940 when Fin Ewing's grandfather, Bruton Orand, moved from Waco to Dallas to take over the management of Morris Buick. Soon after, Mr. Orand started Orand Buick at 2128 Cedar Springs near downtown Dallas, the present location of The Crescent. Mr. Orand probably didn't know at the time that he was founding a family-owned business that would span over 70 years.
His first challenge was to weather World War II. This was a time when tires were not available and gas was rationed. In fact, one might say it was the worst possible time to go into the car business! He persevered, however, using the basic principles of serving the customer and maintaining a high level of integrity, and as a result, his business prospered.
When Bruton Orand died in 1961, his son-in-law, Finley Ewing, Jr., who had gone to work for Mr. Orand in 1957, took over the business. Under Mr. Ewing's leadership, plans for future growth took shape. In 1972, Mercedes-Benz of Plano was formed and became the owner of the newly-awarded Mercedes-Benz franchise, setting up shop at new facilities off the Dallas Parkway. In 1973, the Orand Buick name was changed to Ewing Buick before it relocated to its new facilities off the Dallas Parkway just north of Mercedes-Benz of Plano.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,664 reviews
May 04, 2019
Great service! Suzanne went above and beyond and got the truck of my dreams for a great price! 5-star experience from start to finish! Great job! Suzanne went above and beyond and got the truck of my dreams for a great price! 5-star experience from start to finish! Great job! More
by tys
Employees Worked With
May 03, 2019
No customer focus Oil change and estimate for body repair; two tasks and neither went well. After completion of oil change I was not informed that the car was ready. Ha Oil change and estimate for body repair; two tasks and neither went well. After completion of oil change I was not informed that the car was ready. Had to drive around the corner to another department to hear that they didn't make repair estimates which my insurance requires before authorization. Not going back here. More
by Sierra
Employees Worked With
Tim Stolp
May 02, 2019
New truck warranty work Great experience with JR Lopez and the maintenance team. What I thought would take 2-3 days, they turned in 1/2 day! Great job. Great experience with JR Lopez and the maintenance team. What I thought would take 2-3 days, they turned in 1/2 day! Great job. More
by Bproctor
Employees Worked With
JR Lopez
May 01, 2019
Three time buyer! We have had great buying experiences with Suzanne and Ewing for our last three vehicles! Great ongoing service as well during our 13 years of doing We have had great buying experiences with Suzanne and Ewing for our last three vehicles! Great ongoing service as well during our 13 years of doing business with Ewing. Highly recommend this salesperson and dealership. More
by EwingCustomersince2006
Employees Worked With
April 30, 2019
Great experience! Natalie Collins was the best salesperson! She was so helpful and very knowledgeable. I would definitely recommend Natalie and Ewing Buick/GMC to my f Natalie Collins was the best salesperson! She was so helpful and very knowledgeable. I would definitely recommend Natalie and Ewing Buick/GMC to my family and friends! More
by Heather70
Employees Worked With
Natalie Collins
April 29, 2019
Outstanding service. They were great. Steve Fortner in service especially. I was in from out of town and they treated me like I’d been a long time customer. They were great. Steve Fortner in service especially. I was in from out of town and they treated me like I’d been a long time customer. More
by Southwest1
Employees Worked With
Steve Fortner
April 29, 2019
Great service Great work, they communicate often and keep you informed of the timeline. My car looked like new after they worked on it. Enterprise is right by t Great work, they communicate often and keep you informed of the timeline. My car looked like new after they worked on it. Enterprise is right by them so it's convenient to get the rental. Jon Allen did a fantastic job. I recommend them! More
by ghorigian
Employees Worked With
Jon Allen
April 26, 2019
Don't trust this dealership for warranty service repair Dealership said I needed 4 new Michelin tires on a 2017 Envision. I asked about the tire warranty since the tires were 6 yrs-60K miles and I only had Dealership said I needed 4 new Michelin tires on a 2017 Envision. I asked about the tire warranty since the tires were 6 yrs-60K miles and I only had 30K and 2 yrs. They told me there wasn't a warranty. I explained that Michelin does give a warranty. I got a case# from Michelin and they confirmed the tires were under warranty and this dealership still argued with me and told me I was being informed wrongly. I gave the dealership the phone number to call and they said that wasn't a good number for Michelin but yet it worked for me. I spent 2 hours just trying to get them to contact Michelin and get the prorate amount I had to pay As it turns out Michelin paid 60% of purchase price for the tires, I paid 40%. How many more customers are they ripping off? When you buy a new car the tires are warranted under the tire manufactures warranty, so beware of this dealership, they will try to cheat you. I have been going to this dealership for 4 yrs. More
by Suzanne
Employees Worked With
Steve Fortner
April 23, 2019
Standard Service Great service department. Rick Gonzales always gives us great service. Standard oil change and transmission service. Also fixed a vacuum leak in the A Great service department. Rick Gonzales always gives us great service. Standard oil change and transmission service. Also fixed a vacuum leak in the AC system. Thanks! More
by CTucker
Employees Worked With
Rick Gonzales
April 19, 2019
Great Had to come in for service on my new truck and was already very worried about what the dealership was going to cover and do. Rick made the whole exper Had to come in for service on my new truck and was already very worried about what the dealership was going to cover and do. Rick made the whole experience very easy and a lot better. More
by Chase12
Employees Worked With
Rick gonzalez
