Ewing Buick GMC

Service department Have always had royal treatment by our service advisor Rick Gonzalez. He’s one reason we keep coming back to Ewing GMC Buick for our cars. Have always had royal treatment by our service advisor Rick Gonzalez. He’s one reason we keep coming back to Ewing GMC Buick for our cars. More

Pleasant environment Everyone is so kind and welcoming when you enter the service area. And what ever I am there for is always taken care of in a timely manner and updates Everyone is so kind and welcoming when you enter the service area. And what ever I am there for is always taken care of in a timely manner and updates are given as needed. More

Service is great I think this dealer has a good team of service writers with the exception of the assistant service manager, I asked for Steve fortner to be my service I think this dealer has a good team of service writers with the exception of the assistant service manager, I asked for Steve fortner to be my service writer he got things done for me that I had be waiting for a year to get done by the assistant service manager. And as usual the service manager Ann was exceptional More

Excellent service I had to take my car in for repairs. Jim Beardon was the associate who handled the problem. He has been excellent. Moving to Texas I did not expe I had to take my car in for repairs. Jim Beardon was the associate who handled the problem. He has been excellent. Moving to Texas I did not expect such excellent service Ewing has been wonderful More

Don’t trust them, check everything I came for a regular oil change. The service rep named Steve told me that I also needed two more services, one of them was the air filter change and t I came for a regular oil change. The service rep named Steve told me that I also needed two more services, one of them was the air filter change and the other was some type of cleaning within the engine. At first I did not dispute those. While we were working on it, someone who appeared to be a manager (not sure who he was as he did not introduce himself to me) approached my service rep and questioned these two services, whether they were needed. The rep and the manager were engaged in the conversation for about two minutes, afterwards the manager stepped away. I asked the rep what was it all about, the response was “don’t worry, we will do it my way”. I gave him the keys and went to the waiting area. Once there I googled and found the 2016 BUICK Lacrosse service schedule to see what was actually recommended for me at the time of my visit. None of these two services were listed as needed at my mileage or age of the car. One of them was not shown at a all, the other was needed in a year or at additional 12,000 miles. I took that to the rep and did show him and said since they are not shown for my mileage/year of use I did not want them. His response? “Whatever”. That was it, no explanation, no apology. Nothing. This is the second time at EWING that not needed services are being presented as a must. Similar thing happened on my prior visit. In my experience you cannot trust the EWING BUICK service department, they will lie to you and sell you what you do not need. This is my last time there, I will take my car elsewhere going forward. Neither intend to buy from them anything. The other EWING dealership that sells Mercedes is also impacted.We bought ML there in 2014, needed new tires now, they did send us a nice offer with a discount. Not going there neither, EWING has an issue and does not deserve my money. Cannot be trusted. Stay away. More

Excellent customer service.. I will always visit Ewing . Ewing has excellent customer service. I have bought two cars from there and have had no problems with them. I will always I will always visit Ewing . Ewing has excellent customer service. I have bought two cars from there and have had no problems with them. I will always bring my Buick there . Live in Allen but I love the customer service at Ewing . More

Women Rock the Industry! Kudos to Suzanne Newman. My 3rd Buick and the first salesperson to tell me about rewards. 14 years of experience shows! Great colleagues also - winne Kudos to Suzanne Newman. My 3rd Buick and the first salesperson to tell me about rewards. 14 years of experience shows! Great colleagues also - winner. More

Professional staff and great atmosphere. Without a doubt the staff are very knowledgeable, courteous and genuinely helpful. The atmosphere of the service and sales departments is friendly a Without a doubt the staff are very knowledgeable, courteous and genuinely helpful. The atmosphere of the service and sales departments is friendly and relaxing. Overall, it's a pleasure to interact within such pleasant environments. Suzanne Newman was exceptionally well informed, motivating and patient. She answered inquiries with succinct well organized responses and created a positive atmosphere. It was an exciting time. More

Great salesman, good selection of cars After a short time discussing with the salesman what we wanted in a vehicle, he went out to the lot and brought back a great midsize SUV. We test drov After a short time discussing with the salesman what we wanted in a vehicle, he went out to the lot and brought back a great midsize SUV. We test drove, asked a few more questions, then received a surprising good offer with nice $ incentives. From start to finish, I'd say it took us an hour to decide to buy the vehicle. We returned the next day and went thru an easy finance process. Afterwards the salesman introduced us to a service rep for future service needs and then spent time going over the cars features with us. We drove away happy customers! I'd rate this a low pressure, friendly dealership. More

Ewing Buick GMC I enjoy going to Ewing’s Service Department. My Service Advisor is Brad Ancker. He tells me like it is. He honest and very knowledgeable. If Brad is o I enjoy going to Ewing’s Service Department. My Service Advisor is Brad Ancker. He tells me like it is. He honest and very knowledgeable. If Brad is on the phone or away when I arrive one of the other advisors greets me like Benjamin this time. The Customer Lounge is large and super comfortable complete with a cafe staffed by a really nice lady. I should know her name by now. Mental note - I will know next time. More