Ewing Buick GMC | Page 167

Wow! Lori is top notch. I felt like a valued customer from the moment I drove in until the time I picked up and left with my car. She was knowledgeable and answered my questions and addressed all my iss from the moment I drove in until the time I picked up and left with my car. She was knowledgeable and answered my questions and addressed all my issues. In addition she recommended service work to improve my gas milease and it worked! I love my enclave - the service I received when i took it in for a oil change was impeccable. Lori's attitude and love for her job was apparent. The price that I paid for the oil change was competitive with any oil change shop and what I received by going to the Ewing dealership was exponentially more than what I would have received at a low price oil change shop. The work doe on my car was timely and Lori communicated with me throughout the process. My next oil change will be at Ewing Buick and any service work I have will go through Lori. Thank you for souch a positive experience! More

Lori Layman is fantastic and extremely professional. My experience with Ewing is "Easy to Choose and Easy to do business with!" I feel as if Ewing really “digs deep” to find out what you expect from them experience with Ewing is "Easy to Choose and Easy to do business with!" I feel as if Ewing really “digs deep” to find out what you expect from them and what they can truly do to make your experience a truly remarkable one. More

I have purchased several vehicles from Ewing and have always been treated wonderfully. The service dept (Brad Anker) has always been my service writer & has always given me the feeling that he has my bes always been treated wonderfully. The service dept (Brad Anker) has always been my service writer & has always given me the feeling that he has my best interest in mind. I have nothing to say but thanks to him for always taking excellant care of me. The few equipment problems I have experienced with my 08 Buick Enclave have always been handled to perfection. I highly reccommend this dealership & especially Brad Anker for his great customer service. Jim Romberger, (a satisfied owner) More

I have been a customer for five years now and have never had a problem and have always been treated like I was a valuable customer. As a matter of fact, because of my experience at Ewing and with Scott Lyon had a problem and have always been treated like I was a valuable customer. As a matter of fact, because of my experience at Ewing and with Scott Lyons, the next car I buy will be one that he can service. Scott provides timely and excellent service and should be nominated for a customer service award if you have one. Ewing Rocks! More

I do not like the car buying experience and both Robert and Randy made it seamless and a pleasant experience. They were candid, clear and concise and made me feel comfortable...knew the product, knew what and Randy made it seamless and a pleasant experience. They were candid, clear and concise and made me feel comfortable...knew the product, knew what I wanted and helped me get there! They explained all options I had but didn't use high pressure tactics.Great job! More

Randy Harp was our sales associate. He was wonderful. Very informative without being pushy. He explained all of the features in as much detail as we wanted without overloading us with sales tactics. Br Very informative without being pushy. He explained all of the features in as much detail as we wanted without overloading us with sales tactics. Brian Carpenter handled F&I and recommended what we needed instead of trying to push all of the products. He did a great job of balancing informing us of all the options without shoving things in our face. The overall experience was great. This is the second vehicle I have purchased from Ewing and will be back for our next car. I would be glad to work with both Randy and Brian again. More

The overall five rating is well deserved at the Ewing dealership. This is our second time purchasing a vehicle from Ewing and both experiences have been OUTSTANDING. The environment is very friendly, n dealership. This is our second time purchasing a vehicle from Ewing and both experiences have been OUTSTANDING. The environment is very friendly, no pressure to buy and everyone goes out of their way to ensure you are comfortable and knowledgeable of the vehicles you are interested in purchasing. I would like to call out Randy Harp for going beyond working with Kenn to find every incentive available for our car/truck purchase. It is not often that you will find two Sales people work together like Randy and Kenn. Randy stayed late the first night to pull all dealer incentives available and engaged with us again the next day when we closed the deal. Randy spent a good amount of time working with my wife to show her all the features in her new car. Randy did not have to do this since it was not his sale and was being pulled away from the sales floor that directly influences his bottom line. Overall, I would not hesitate to recommend Ewing or specifically Kenneth Foster or Randy Harp as go to people in the Car sales business. Regards, Regards, Vince Prado More

Would NEVER - EVER recommend this dealership. The saleswoman was rude, the receptionist was playing videogames on her cell phone when I entered the facility. The other sales staff were all busy, e saleswoman was rude, the receptionist was playing videogames on her cell phone when I entered the facility. The other sales staff were all busy, even though no one else was in the dealership. The sales manager told me that as a buyer that I think that I have some sort of entitlement and that I don't. That was quite enough for me. Strange, bizarre, rude and horrific experience. More

The air conditioner went out on my car. I was going out of town, so I left the car at Ewing Service and was told the repair would take one day. Five days later when I returned and picked up the car - the a of town, so I left the car at Ewing Service and was told the repair would take one day. Five days later when I returned and picked up the car - the air conditioner did not work! I returned the car and had to wait an additional 12 days for the car, had to get myself to a car rental place to rent a car (they refused to drive me) and was told when I got there that the car rental place would have picked me up. Guess what's broken again... right, the air conditioner. I sure do NOT want to go back there but cannot get to any other dealership. (The car is still under warranty). More

I brought the 2001 Grand am in for a starting problem. they decided that the PCM (computer module) was suspect and recommended replacement. We agreed and the repair was done to the tune of 520$. The probl they decided that the PCM (computer module) was suspect and recommended replacement. We agreed and the repair was done to the tune of 520$. The problem re-surfaced within 24 hours and when we called were advised that the part was no longer there and we would have to pay for the module. <br><br>We took it to a local mechanic that found the problem within 30 minutes. It was the ignition swith module that was damaged and this cost us 350$ to fix. The problem is resolved but it cost 520$ and a trip to a local mechanic to identify the real problem. <br><br>They were very polite as they explained there was nothing that they could do to compensate me for the part they replaced that wasn't broken. I am very dissatisfied with the level of service and their response to the situation. More