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Ewing Buick GMC
Plano, TX
1,653 Reviews
The history of Ewing Buick GMC began in 1940 when Fin Ewing's grandfather, Bruton Orand, moved from Waco to Dallas to take over the management of Morris Buick. Soon after, Mr. Orand started Orand Buick at 2128 Cedar Springs near downtown Dallas, the present location of The Crescent. Mr. Orand probably didn't know at the time that he was founding a family-owned business that would span over 70 years.
His first challenge was to weather World War II. This was a time when tires were not available and gas was rationed. In fact, one might say it was the worst possible time to go into the car business! He persevered, however, using the basic principles of serving the customer and maintaining a high level of integrity, and as a result, his business prospered.
When Bruton Orand died in 1961, his son-in-law, Finley Ewing, Jr., who had gone to work for Mr. Orand in 1957, took over the business. Under Mr. Ewing's leadership, plans for future growth took shape. In 1972, Mercedes-Benz of Plano was formed and became the owner of the newly-awarded Mercedes-Benz franchise, setting up shop at new facilities off the Dallas Parkway. In 1973, the Orand Buick name was changed to Ewing Buick before it relocated to its new facilities off the Dallas Parkway just north of Mercedes-Benz of Plano.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,653 reviews
April 22, 2013
This is my second vehicle purchased at Ewing Buick GMC. Kevin St. Louis was extremely knowledgeable about the LaCrosse and searched diligently to find the combination of features and value to meet my famil Kevin St. Louis was extremely knowledgeable about the LaCrosse and searched diligently to find the combination of features and value to meet my families needs. His attention to detail and professionalism is highly commendable and I am bringing my father-in-law in to get a LaCrosse as well today. Kevin also made me aware of all the support and services that I would have access to after the purchase. I did not feel I was sold a car and left alone. I was impressed how he went over the features and technology of the car that would have taken me a few weeks to figure out on my own or would have just left unused. I was surprised to find out that I could get a lot more car than I thought for a lot less than I expected. Mike is the superstar but he had a great supporting cast; Larry, Michael, Barry and Steve worked together like a championship football team. I am now one of their biggest fans. Thank you! More
by tgmcleod
April 18, 2013
First off want so start off by saying this is our 7th + vehicle we have purchased from Suzanne and could not be happier with the service we have been given. It's funny ever time we walk in Ewing and we ar vehicle we have purchased from Suzanne and could not be happier with the service we have been given. It's funny ever time we walk in Ewing and we are promptly greeting by someone "can I help you?" And we say No we are here to see Suzanne and the say Ohhhhhhh as the put their head down is despair! Suzanne calls all the time to check on you and see how you are doing and to make sure you absolutely love your vehicle as she would say and i always say of course i do because you sold it to me! If you want to be treated with the upmost professionalism go see Suzanne at Ewing! Throughout the years not only is Suzanne our saleswoman but she has become our friend! Also gotta shout out to Brad in service for his awesome professionalism! More
by Jock123
Employees Worked With
April 11, 2013
I questioned some information that Andre Moore had given me during a prearranged purchase of a used car. It was in regard to licenses plates, and what dealers have to do verses individuals. I was meet with me during a prearranged purchase of a used car. It was in regard to licenses plates, and what dealers have to do verses individuals. I was meet with a very sharp and defensive response of which Andre Moore basically told me I did not know what I was talking about. The conversation actually got pretty heated for a minute or so in front of Kevin St. Louis's office on the sales floor. (Kevin was great!) I had looked up my question on the TexasDMV.gov web site but Andre refused to even consider my response, and continued in a loud and demeaning voice to berate me. I have never been treated more rudely at a dealership. I am amazed that Andre is employed in a customer relationship type position. I would have left immediately but it would have messed up the new car deal my cousin had set up. We were lied to about that deal as well but that is another whole story. I have already told several friends what happened and will continue to do so. I can assure you I will never step foot into another Ewing dealership. Sherman Burns More
by Burns1953
Employees Worked With
Andre Moore
April 03, 2013
I went to this dealership because they had a car on their lot that I saw on line and liked. When working on the deal with them they offered me more of my car than other dealers had. I was a little shocked, t lot that I saw on line and liked. When working on the deal with them they offered me more of my car than other dealers had. I was a little shocked, the car I went to look at had been in a accident and showed on carfax and they disclosed that. So I found another car on their lot. After signing the paperwork and the deal is done, I have never been treated so aweful. I had some problems with my purchase from them. The used car dealer told me that the deal is done and it was my problem now. The GM called me and apologized and said that what ever needed to be fixed would be if I would give then the chance to fix this issue. I took my car back up to them and left it there for almost a week. The GM went on vacation when they called me to pick it up. It still wasnt fixen and the manager they left in charge said that I would need to take it to another dealership b/c they couldnt fix it there. I called and left a message for the GM and almost 2 weeks later still havent heard anything back from him. I have bought 12 cars in my short driving... I will never do business with Ewing GMC again. I feel like I have been cheated. So if you want to be treated like your no good after the paperwork is signed and have to fix the problems yourself shop here. But If you want to be treated like you matter go somewhere else. More
by chasefitz84
Employees Worked With
General Manger and used car managers
March 30, 2013
I will definitely do business wit this dealership again. My family bought our first car from Wilson about 2 years ago. The transaction was so smooth and stress free that when time came to purchase another w My family bought our first car from Wilson about 2 years ago. The transaction was so smooth and stress free that when time came to purchase another we gave him a call and told him what we were looking for and a few days later we were driving our brand new 2013 Terrain. And they didn't keep us sitting around all afternoon. When the time comes to purchase another car for our twins in 2 years we will definitely contact Wilson. We will never purchase a vehicle from any other dealership. More
by fran65
Employees Worked With
March 23, 2013
I started looking for a car online, and came across all Buick Dealer and finally I look on two : Ewing Buick and Classic GMC-Buick . I sent an email in asking about a few cars on the lot, and within in m Buick Dealer and finally I look on two : Ewing Buick and Classic GMC-Buick . I sent an email in asking about a few cars on the lot, and within in minutes I received an email, followed by a phone call to follow up. We discussed what I was looking for and a hour or so later I received another email with two available options that met what I was looking for at Ewing Buick in Plano even It's about 12 miles from my house. I met with Mr. Randy Harp the following day. We went for a test drive with Mr. Sean, because Mr. Randy busy on another line, After deal the price thru email, I come back and met Mr Robert Turlington , he provide me to process paper.... and the rest is history. The easiest car buying experience I have had. Mr. Randy and Mr. Robert was very professional and provided great customer service. I would buy another car from them or referent friend to see them in the future. More
by ongduke
Employees Worked With
Randy Harp and Robert Turlington
February 18, 2013
Tony was great to work with and made the buying process a breeze. He was very accommodating to my husband's schedule (which can be difficult at times) and wrapping the paperwork couldn't have been easier. breeze. He was very accommodating to my husband's schedule (which can be difficult at times) and wrapping the paperwork couldn't have been easier. More
by Cwaters
Employees Worked With
Tony Thomas
February 06, 2013
I started looking for a car online, and came across GMC Ewing. I sent an email in asking about a few cars on the lot, and within in minutes I received an email, followed by a phone call to follow up. We Ewing. I sent an email in asking about a few cars on the lot, and within in minutes I received an email, followed by a phone call to follow up. We discussed what I was looking for and a hour or so later I received another email with two available options that met what I was looking for. I then filled out a brief credit application online, and met with Mr. St Louis the following day. We went for a test drive, and the rest is history. The easiest car buying experience I have had. Mr. St Louis was very professional and provided great customer service. I would buy another car from him in the future. More
by robbyfox
February 02, 2013
When we were trying to select a vehicle, the salesman was very intent on getting us the vehicle that my wife wanted. He could not find her first choice. She then chose another color and he found a model tha very intent on getting us the vehicle that my wife wanted. He could not find her first choice. She then chose another color and he found a model that she wanted. He showed us various discounts and rebates, but he did not discuss actual price. After we had finished the financial paperwork and had taken the car home, I had some financial questions. I called the dealership, but the answers I got did not satisfy me. I then did some research and got information that did satisfy me. Our overall experience was very good; however, two things bothered me: (1) we were not told when we did the financial dealing that one of the discounts we thought we were getting wasn't available, and (2) we were not told the cost to get the vehicle from another dealership. More
by rsimpson75094
January 30, 2013
I am extremely pleased with my experience from start to finish with this salesperson and this dealership. Was a very comfortable and got some awesome GM bonuses and incentives! finish with this salesperson and this dealership. Was a very comfortable and got some awesome GM bonuses and incentives! More
by RSPS
Employees Worked With
Robert Turlington
