Ewing Buick GMC

Warning - Don't Buy a GMC or Buick product The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunatel The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunately bought both an Acadia and Enclave at the same time in 2009. Had we known the number of design defects inherent with these cars we would never had purchased either of these automobiles. The Enclave was picked up today with a bill of $1,400 for replacing motor and transmission mounts again for the third time and axle problems. On a car, which in the last five years has been driven to the grocery store, mall, school and soccer practice. The driver would be described as ultra conservative. But on three different occasions motor mounts have been replaced on this vehicle. The last time was about 90 days ago when the front motor mount was replaced and now the rear and transmission mounts need to be repaired. It is already apparent the motor and transmission mounts are of a defective design. Especially based on the number of mounts replaced on both cars. But, there should be a level of competency by the dealer to recognize the problems when they replaced the front ones 90 days ago. There should be a level of competency by GM to replace the mounts with a product of better design when the original part is clearly a defective design. We currently today have vehicles with over 200,000 miles (Toyota) and my Ford SUV which I've owned for nearly 4 years with over 115,000 miles and none of these have had a motor mount replaced. In regards to the defective axle bushings caused by the lack of lubricant. This is very unusual since these parts are typically designed in most cars to perform well beyond our mileage. Both of our GMC and Buick cars have been serviced at this dealer, but it is clear in this case the parts failed or the dealer failed to perform a proper inspections along the way to discover the issue before it became a more expensive proposition for us. The experience with the windshield leak on the Acadia was the last straw. Clearly a factory defect, requiring the replacement of a corroded fuse box on the car which initially we were expected to pay for by the dealer. After the leak was fixed, it ended up leaking again at the same spot at the windshield. When my son drove the car home from college the first time to have it fixed the part was still not at the dealer. GM finally came through on the repair, but only after way too much haggling for a complete design defect chronicled all to well on the internet. With the consistent repetitive failures in all these cars it would seem at some point you would take a more proactive approach to the service of these vehicles. But that would require admission of responsibility for poor product design and execution all through the process. It is clear the CEO, Board of Directors and Senior Management have very little concern for customers who are on there 4th and 5th GM owned vehicles. Which is why we bought the Ford Expediton and did not purchase another GM vehicle. By the way, my Ford Expedition is not a high design product but it performs. It performs as it was designed and hasn't cost this consumer any unexpected problems. At this point how could we recommend your product when all we get is excuses for flaws, because it was inherent in the design of a luxury product. Bottom line, you don't know luxury. Please feel free to call. Cordially, Chris Matzke More

Wow. Just wow. I have three children. Plus the wife and I have three cars between us. Let's just say I have bought a few cars before. I have bought from that Chevy d I have three children. Plus the wife and I have three cars between us. Let's just say I have bought a few cars before. I have bought from that Chevy dealership on 35 in Carrollton, the Chevy dealership in Richardson, plus all three Dealerships on 75 as well. No complaints to speak of. I walked into Ewing GMC on the 28th of August wanting to look at a specific vehicle. I had spoke to Wayne the night before so he knew I was coming. He had the car sitting up front in the shade ready for a test drive. How great is this. We didn't have to wander the lot and we didn't have a dead battery when I turned the key. Top notch customer service. I like the car. We talk turkey with no running back and forth between me and the manager. He countered my first offer and I agreed to his offer. Off to finance we go where the guys got me a great interest rate. Over all a two hour process which is ok with me. I wish I could remember everyone's name who helped. I'll just say I was extremely pleased with the overall experience. 2 years of free scheduled maintenance was included with my car. I can't wait to check out their service department. If it's anything like sales, I'll be very happy. I think Ewing May have just gained a customer for life. More

Exceptional Auto Purchase Experience!! Larry Hallman at Ewing GMC did an exceptional job with my recent auto purchase experience. You found the exact vehicle that we wanted and got it into Larry Hallman at Ewing GMC did an exceptional job with my recent auto purchase experience. You found the exact vehicle that we wanted and got it into your dealership ASAP. None better and I have purchased A LOT of vehicles in my time!! Thanks again Larry for the no hassle sales pitch and you got things done in a timely fashion, including handling the trade-in!! We will be back again to deal with you!! More

Customer-friendly service department Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his shop, he helped me troubleshoot it over the phone. Turns out it was due to low fuel (disables remote start), which looked even lower with the car sitting on an incline. Brad's and Ewing's overall level of support is what I'd expect from the Mercedes-Benz dealer next door to them. But we didn't have to buy an $80K GL-450 SUV to get it! More

New Truck Purchase Suzanne Koerwer again provided us with the best buying experience a customer could ask for. Will never leave as long as she is there. Suzanne Koerwer again provided us with the best buying experience a customer could ask for. Will never leave as long as she is there. More

Quality My experience started with a smile and ended with a purchase. Need I say more... Left within 4 hours of start of test drive and 1.5 months later still My experience started with a smile and ended with a purchase. Need I say more... Left within 4 hours of start of test drive and 1.5 months later still happy with service and attention to detail. Randy Harp has called to check on my Acadia Denali and my happiness has been paramount throughout. Thanks again Randy and Ewing GMC. More

Best Car Buying Experience Ever Robert, knew his facts and knew the Yukon XL , he is a Pro. Great Dealer, Great Car Consultant, No pressure, It was all about making it a good buying Robert, knew his facts and knew the Yukon XL , he is a Pro. Great Dealer, Great Car Consultant, No pressure, It was all about making it a good buying experience. The Finance guys were also good, no pressure and worked to get us a great rate due to our High FICO, we were not planning on making a trade and left our checkbook and Title in Colorado, No problem! the team at Ewing made it happen. More

Excellence In Ewing Dealership Buying Experience There are many preconceived ideas by customers regarding what they will experience at a car dealership, most of them bad. However, the Ewing philosoph There are many preconceived ideas by customers regarding what they will experience at a car dealership, most of them bad. However, the Ewing philosophy of honesty and how to treat the customer tears down all of the negative ideas. I've bought many cars in my life time and Ewing is by far the best, most efficient dealership I have ever dealt with! Wayne Holton is a true professional and an asset to the Ewing organization. A dealership can buy TV and radio advertising, put up bill boards and send out mailings. But the best and most valuable is word of mouth from one customer to another prospective buyer. People never forget how they are treated. I can give no higher praise to the Ewing organization. More

Excellent Experience....Again! This is my second time to buy a vehicle from Ewing (Suzanne specifically) and I will likely buy a third vehicle from them in the future. I have purch This is my second time to buy a vehicle from Ewing (Suzanne specifically) and I will likely buy a third vehicle from them in the future. I have purchased over ten vehicles in the past 17 years and buying a car from Ewing is the easiest buying/leasing experience I have ever had. No hassle buying, fair deal up front, none of the 'working to your payment' nonsense that most dealers do. They give you the price, the interest rate, trade allowance and payment up front. Suzanne not only provides great service during the buying process, but continues to provide exceptional service after the purchase. This time I worked with Suzanne & Robert and I can tell that they share the same passion for customer service. More

Great experience! Everyone was extremely friendly and they were very knowledgeable when it came to knowing everything about the car I purchased. They also were always Everyone was extremely friendly and they were very knowledgeable when it came to knowing everything about the car I purchased. They also were always there when I tried to reach them via the phone. Wonderful car buying experience! More