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Ewing Buick GMC
Plano, TX
1,653 Reviews
The history of Ewing Buick GMC began in 1940 when Fin Ewing's grandfather, Bruton Orand, moved from Waco to Dallas to take over the management of Morris Buick. Soon after, Mr. Orand started Orand Buick at 2128 Cedar Springs near downtown Dallas, the present location of The Crescent. Mr. Orand probably didn't know at the time that he was founding a family-owned business that would span over 70 years.
His first challenge was to weather World War II. This was a time when tires were not available and gas was rationed. In fact, one might say it was the worst possible time to go into the car business! He persevered, however, using the basic principles of serving the customer and maintaining a high level of integrity, and as a result, his business prospered.
When Bruton Orand died in 1961, his son-in-law, Finley Ewing, Jr., who had gone to work for Mr. Orand in 1957, took over the business. Under Mr. Ewing's leadership, plans for future growth took shape. In 1972, Mercedes-Benz of Plano was formed and became the owner of the newly-awarded Mercedes-Benz franchise, setting up shop at new facilities off the Dallas Parkway. In 1973, the Orand Buick name was changed to Ewing Buick before it relocated to its new facilities off the Dallas Parkway just north of Mercedes-Benz of Plano.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,653 reviews
December 17, 2014
AWESOME Randy Harp, I must say you are the BEST salesperson ever you took care of business like a real sales. The experience I received was the best I ever re Randy Harp, I must say you are the BEST salesperson ever you took care of business like a real sales. The experience I received was the best I ever received from a dealership. I will tell my family/friends to visit you on there next auto purchase. You didn't pressure me on buying a vehicle I didn't want like other dealerships I.did my research online and got the vehicle I want. Thank you so much. Tracy Smith More
by tadtad31
December 11, 2014
Great Experience with Ewing Buick GMC Very impressed with our sales representative, the finance manager and the service department. We are very pleased with our recent purchase as well as Very impressed with our sales representative, the finance manager and the service department. We are very pleased with our recent purchase as well as the service we received this week when we came back in for service! More
by chuckligon
Employees Worked With
December 09, 2014
Great Staff I live in McKinney and came to your dealership because I was very disappointed in the service I got at the McKinney store. Your sales staff John and L I live in McKinney and came to your dealership because I was very disappointed in the service I got at the McKinney store. Your sales staff John and Larry actually listened to my needs and gave me what I asked for. I knew what I wanted, did my homework and we were able to get to the deal much quicker and did not waste each others time. It was a great experience ! John was so helpful and sweet and stayed late to sit with me in my new car and show me how all the buttons and gadgets worked. He made the experience fun.....but someone get him some better candy on his desk...hahaha ( we had a fun time joking about that ) More
by kim.schaeferducote
Employees Worked With
John Bonza
December 08, 2014
50th B-Day Purchase I have not purchased a new car for 15 years and didn't really need one since I have two vehicles already paid for, but I wanted something new for my 5 I have not purchased a new car for 15 years and didn't really need one since I have two vehicles already paid for, but I wanted something new for my 50th birthday and I couldn't have made a better choice of vehicle or dealership on 11/28/2014. Sean Anbari-Sales, John Bonza-Sales did a great job, no up selling and handled the process in a very timely manner. Joe Ensey was a straight forward finance guy that explained the financing breakdown precisely and with respect. Very good experience! 2015 GMC ACADIA DENALI M Carter More
by Maria Carter
Employees Worked With
Sean Anbari, John Bonza
December 03, 2014
Beware of Overcharging I’ve been servicing my 2010 Buick Enclave with you for over 5 years. My extended warranty recently expired. I recently took the car in to diagnose a I’ve been servicing my 2010 Buick Enclave with you for over 5 years. My extended warranty recently expired. I recently took the car in to diagnose and repair whatever was causing the check engine light to illuminate. My service representative called the next day informing me that I’d somehow damaged the exhaust system causing a leak and destroying both 02 sensors. He explained that to do this kind of damage would have required that I had hit something hard underneath the car. He also explained that the only way to repair it was to replace a significant part of the exhaust assembly. In addition to this, he told me I had a right front boot leaking and recommended I replaced the entire front axle. The total quote for the repair was $2,600. Something didn’t feel right about the exhaust issue and asked for a second opinion from a 3rd party service company with whom I’ve had several good experiences. They agreed that what Buick was telling me sounded suspicious. I called my Service Manager at Buick and asked him to put my car on the lift and show me the damaged exhaust. I was in Ewing Buick's service garage when they put my car on the lift, and was surprised by what I didn’t see. No visible damage to the exhaust at all. The Service Tech then told me a different story than the Service Manager explaining the issue was due to a barely visible rupture at a weld point. He then explained that he found the rupture using a soap & water test, and this rupture caused both of my 02 sensors to be destroyed. I couldn’t see the rupture, and I have a close up photo of the area he was referring to. I asked the service technician and his colleague if this rupture could be repaired via weld vs. replacing the assembly, but they firmly recommended replacing the entire unit. I sensed that Buick was taking me for a ride so I asked for my keys, explaining politely that I was going to take my vehicle to a 3rd party for the repairs. Buick charged me $125 for the diagnosis. After performing a number of tests including smoke and soap, the 3rd party service company did not find any leak and only 1 02 sensor needed to be replaced vs the 2 Buick quoted. The 2nd 02 sensor was fine. Regarding the leak, I even shared with them the picture I took of the weld where your folks were claiming the leak was so they’d have a place to focus, but there was no leak there. For my leaky right front boot, they replaced the axle with an aftermarket one. My total bill was $784.56 vs. the $2,600 Ewing Buick quoted me. I’ve been a great customer for years, paying for nearly every recommended add-on service that was recommended to me by Ewing Buick. But given all the evidence, it is hard for me to believe that their Service department didn’t mislead me and wasn’t trying to gouge. It sure does leave a bad taste in my mouth. And paying $125 for the bogus diagnosis that Buick said would cost me 3x more in repairs than it actually ended up costing somewhere else doesn’t make me feel any better. I’ve spent an awful lot of money with Ewing over the 5 years I've owned my Enclave, but it’s hard for me to see how I'd sign up to do it again. More
by jwalliser
Employees Worked With
Declining to add individual's name because I don't know if it is published in my post.
October 28, 2014
No hassle at all Randy Harp was so helpful and professional. Test drove the vehicle one morning and drove it home the next day. Very easy. We will definitely buy our Randy Harp was so helpful and professional. Test drove the vehicle one morning and drove it home the next day. Very easy. We will definitely buy our next vehicle with Randy. More
by littlefruitcake
Employees Worked With
October 27, 2014
good place to buy. Good selection, good prices, knowledgable sales staff and a finance dept willing to work within my budget. Will be the first place I go for my next v Good selection, good prices, knowledgable sales staff and a finance dept willing to work within my budget. Will be the first place I go for my next vehicle. More
by Decajun
Employees Worked With
John Bonza
October 25, 2014
Quick and Easy Contacted 3 Buick dealers via e-mail for info on a New Buick Enclave....I was in Retail Auto Dealership Management in California for 12 years so I und Contacted 3 Buick dealers via e-mail for info on a New Buick Enclave....I was in Retail Auto Dealership Management in California for 12 years so I understand the "business" and the internal workings...Randy Harp at Ewing was the only sales person who respected my knowledge and needs...ended up with a "screaming" deal on a 2014 and the process was exactly as I expected...no games and straight to the point....A job well done !!!!! More
by carbizzboss
Employees Worked With
October 09, 2014
First class experience all the way! From the moment I walked through the door, my salesman Tony T took amazing care of me and made buying a car a fun experience. Every employee was so n From the moment I walked through the door, my salesman Tony T took amazing care of me and made buying a car a fun experience. Every employee was so nice and professional. I will never buy another car from a different dealership except Ewing Buick GMC, they take excellent care of their customers. More
by kritweale
Employees Worked With
Ron Blaylock, Tony Thomas
October 08, 2014
Fantastic Experience Great experience, great sales person, car was priced right, customer care was perfect, fiancing was great, overall a greay experience, car sales done Great experience, great sales person, car was priced right, customer care was perfect, fiancing was great, overall a greay experience, car sales done right. Highly recommend dealership!!!!! More
by mssmith0912
Employees Worked With
