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Ewing Buick GMC
Plano, TX
1,670 Reviews
The history of Ewing Buick GMC began in 1940 when Fin Ewing's grandfather, Bruton Orand, moved from Waco to Dallas to take over the management of Morris Buick. Soon after, Mr. Orand started Orand Buick at 2128 Cedar Springs near downtown Dallas, the present location of The Crescent. Mr. Orand probably didn't know at the time that he was founding a family-owned business that would span over 70 years.
His first challenge was to weather World War II. This was a time when tires were not available and gas was rationed. In fact, one might say it was the worst possible time to go into the car business! He persevered, however, using the basic principles of serving the customer and maintaining a high level of integrity, and as a result, his business prospered.
When Bruton Orand died in 1961, his son-in-law, Finley Ewing, Jr., who had gone to work for Mr. Orand in 1957, took over the business. Under Mr. Ewing's leadership, plans for future growth took shape. In 1972, Mercedes-Benz of Plano was formed and became the owner of the newly-awarded Mercedes-Benz franchise, setting up shop at new facilities off the Dallas Parkway. In 1973, the Orand Buick name was changed to Ewing Buick before it relocated to its new facilities off the Dallas Parkway just north of Mercedes-Benz of Plano.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,670 reviews
December 09, 2018
Honest service I left a review several months ago that was less than good for the service department. While they (each service writer) still aren’t very welcoming an I left a review several months ago that was less than good for the service department. While they (each service writer) still aren’t very welcoming and helpful (unless you’re their customer) the overall experience surprised me on this last visit. The day before dropping off my vehicle I saw the head of a screw in one of my tires. Frustrated and needing someone to blame I brought my wife outside and asked where she’d been driving hoping she would take the blame. None the less, I take it in for an oil change, tire rotation and while you’re at it, take the screw out and plug the hole. Simple enough right. Well when I returned to pick up my vehicle, i looked over the paperwork and the quote for the tire repair was not listed. I asked my service writer about it and he said the tech didn’t find any screw. Convinced he was lying and the tech was lazy I went outside to check all 4 tires (since they had now been rotated) and to my surprise, I could t find the screw. My own craziness aside, I immediately thought how they could’ve charged me for the repair and I never would’ve known. More than that I also noticed the inner wheel well cover had somehow torn slightly and was loose. That was also repaired at no charge. While these simple repairs would’ve totaled just a few dollars, an honest tech/repair shop is priceless!! More
by Kgraham
Employees Worked With
Bret, I think
December 07, 2018
Bought Used car The sales person was very helpful. It was quick to make a deal and complete the financing part. I would recommend this dealership for great car buying The sales person was very helpful. It was quick to make a deal and complete the financing part. I would recommend this dealership for great car buying experience More
by VP
Employees Worked With
Bill Mitchell
December 06, 2018
Service Visit My service advisor JR did a great job catering to my needs and schedule. I was promptly and professionally greeted with each arrival. I was kept inf My service advisor JR did a great job catering to my needs and schedule. I was promptly and professionally greeted with each arrival. I was kept informed and JR was easily accessible for questions. More
by Denali78
Employees Worked With
JR Lopez
December 06, 2018
Great service Benjamin was very helpful with the service of my new Yukon They have a nice waiting area with drinks and snacks Great place to buy a car and have it Benjamin was very helpful with the service of my new Yukon They have a nice waiting area with drinks and snacks Great place to buy a car and have it serviced More
by 13mark13
December 06, 2018
Fast and great experience on my Buick Enclave purchase It’s my great pleasure to work with Gary on my new Buick Enclave purchase. After he learned what I exactly like, he pulled two cars for me. Since it’s It’s my great pleasure to work with Gary on my new Buick Enclave purchase. After he learned what I exactly like, he pulled two cars for me. Since it’s too late, I had to leave after 30 minutes. Gary followed up with me next day and we reached the deal via phone. Gary demonstrates his great knowledge and professionalism during the whole process. After the finance process, Robert help me some set up and gave me a through walkthrough on the technology in the car. This is the most comprehensive tutoring on a new car I ever had. More
by Gene
December 06, 2018
Never again When you take your car be sure you have hidding cameras inside and in the engine compartment also under so they don't remove your good part and replac When you take your car be sure you have hidding cameras inside and in the engine compartment also under so they don't remove your good part and replace them with bad one, before i was trusting this dealership but now i don't, i spoke with service manager and they not willing to investigate the matter, and they claim they dont have cameras in their shop to see if the mechanic exchange my fairly new parts with old and bad parts, i have the invoice when i did buy them and installed on my car, stay away. More
by Dsall_63
Employees Worked With
December 06, 2018
Great Service Had a bad rear latch and with Certified Used Car plan they replaced the bad latch free of charge. Service coordinator Rick was great to work with. Had a bad rear latch and with Certified Used Car plan they replaced the bad latch free of charge. Service coordinator Rick was great to work with. More
by CTucker
Employees Worked With
Rick
December 05, 2018
Great service Over all awesome service. Pleasant environment, nice people, and I will return for future services. Thank you for the great assistance. Also I will Over all awesome service. Pleasant environment, nice people, and I will return for future services. Thank you for the great assistance. Also I will recommend others. More
by Kdunlap
Employees Worked With
Brett Taylor, Tim Stolp
December 01, 2018
OUTSTANDING Jim was the most understanding and professional person I have experienced at Buick to date ... could not have had a better experience ... Jim was outs Jim was the most understanding and professional person I have experienced at Buick to date ... could not have had a better experience ... Jim was outstanding... 😃 More
by Raaf
Employees Worked With
James, Tim Stolp
November 30, 2018
Last service experience I had a problem with the Service on my last visit. I waited until the following Monday then call Rick Gonzales, my Service Rep, who had been off on t I had a problem with the Service on my last visit. I waited until the following Monday then call Rick Gonzales, my Service Rep, who had been off on the fore meantioned visit. He was able to get me in on the following day and take care of the problem.. More
by Fash, Bob
Employees Worked With
Rick Gonzales
