Ewing Buick GMC

New vehicle purchase - promises not kept Was promised winter floor mats for my new vehicle when purchased and they never provided. After multiple attempts to get them over the last 4 months, Was promised winter floor mats for my new vehicle when purchased and they never provided. After multiple attempts to get them over the last 4 months, and being basically ignored by all that I have spoken to, wanted to make sure to let people k ow about it. They do not follow through on their promises. More

So kind with my daughter! Never have we had a good experience with buying a car. We had to shop for a car for our soon to be 16 year old daughter. Natalie was so kind and did Never have we had a good experience with buying a car. We had to shop for a car for our soon to be 16 year old daughter. Natalie was so kind and didn't focus on just the parents who were buying. She including my daughter in the whole buying process. Our daughter came away so happy! We left happy because Natalie made the whole process painless and the way it should be--a positive memory for our daughter. She even took various pictures of our daughter in the car, and with us, and sent them all to our phone! Amazing person! More

Easy to work with, not pushy I live near Lubbock, about 5 hours away from Plano. I had been looking at Suburbans for a couple of months. I finally found one I was very interested I live near Lubbock, about 5 hours away from Plano. I had been looking at Suburbans for a couple of months. I finally found one I was very interested in at Ewing Buick GMC. I made the call, and Oscar answered. He answered all the questions I had, and worked with me to find a time I could go look at it. I was going to be in the area that Friday, of course it was Oscar's day off but he still offered to come in and meet me. Not once did he try to convince me to go on another day. (which would have been more convenient for him.) When I met him, he answered all questions I had and worked very well with me. My picky self crawled under, over, and all in between that Suburban and he showed kindness and professionalism the whole time. His boss was also very friendly and helped us all come to an agreement. The other salesmen spoke to me and were also very friendly. Not once did I feel pressured to do anything. The Finance Officer gave me my options, as far as what add ons were available, but did not try to sale anything. (I ultimately did get an extended warranty but was not pushed into it.) My only complaint is how long the process was. Up to the point of signing the paperwork was all me... but once an agreement was made, what I thought would take 1 hour, took 3. I had expected to leave town earlier, but it happens. Unfortunately for me, several people were buying cars and they were covered up. I guess that is also a sign of how great these guys are! I will definitely recommend this dealership to anyone looking to buy. More

New Car It was painless, no pressure service, all questions answered and Wilson was patient with us when we were in decide in some of the decision, Finance is It was painless, no pressure service, all questions answered and Wilson was patient with us when we were in decide in some of the decision, Finance is total up graded and a new experience that didn’t take as long as I remember More

Thanks Natalie!! Natalie was so great to work with! Made the entire process easy and enjoyable. I was torn between two cars and she was incredibly helpful and thorough Natalie was so great to work with! Made the entire process easy and enjoyable. I was torn between two cars and she was incredibly helpful and thorough with answering all of my many, many questions and setting up test drives so that by the time I made my decision I was 100% confident in it. Absolutely love my new car and really appreciate Natalie going above and beyond for me! More

2015 acura Great salesman. Very disappointed that the windshield had a large chip that was covered up with the paper sticker and not pointed out . David in fina Great salesman. Very disappointed that the windshield had a large chip that was covered up with the paper sticker and not pointed out . David in finance was great also Wayne (my salesman) called when he read my review and is having the chip repaired. I live in okla and he called and found a company close by to do the repair. The dealership will pay for it. Wayne has gone above and beyond for me. Thanks Wayne!!! ;-) More

Wayne is the MAN! I just want to say how much I appreciate how far Wayne went to make this deal work. He really showed he cared and went beyond the norm of a salesman. I just want to say how much I appreciate how far Wayne went to make this deal work. He really showed he cared and went beyond the norm of a salesman. Wayne has time in the business and knows how to make the car buying experience smooth and easy. He also helped me set up a surprise for my fiance too which gave me points at home lol. 10 STARS for Wayne & Ewing More

Great Brett took great care of me. Each time I have visited the location, I’ve been pleased with the service and pricing. I recommend this location to all m Brett took great care of me. Each time I have visited the location, I’ve been pleased with the service and pricing. I recommend this location to all my friends. More

Natalie is the best Natalie was the best! She helped me set up a time to view the vehicle, brought the vehicle out for me, gave me information on it, reached out to me Natalie was the best! She helped me set up a time to view the vehicle, brought the vehicle out for me, gave me information on it, reached out to me to inform me of more savings I could have, filled up my gas (when I had to return), helped me repair a small scratch that I got within the first week of owning it... I honestly could go on and on and on and on. I cant say enough good things about my experience with everyone there. Natalie's level of customer service is rare. Give Natalie a raise, that's about all I can say. More

i brough a new 2019 Buick Encore Randy Harp was very helpful and understanding when I had to leave the dealer ship to get a cashier check since I do not use checks, I only paid using Randy Harp was very helpful and understanding when I had to leave the dealer ship to get a cashier check since I do not use checks, I only paid using my credit card or have the bank right me a check. He went over everything and even explained why they could not do the make ready since the car wash was down and said I could come back later. the overall customer service was the best I have had at any dealer ship. More