Ewald Kia of Oconomowoc

Three different managers and a salesman were involved with deal. They always came to talk to us by themselves. Manager 2 (Phil) did not know what first manager 1 (Tom) offered. Made deal with manager 2, with deal. They always came to talk to us by themselves. Manager 2 (Phil) did not know what first manager 1 (Tom) offered. Made deal with manager 2, (who asked if I was Jewish, but none-the-less agreed to a deal). Manager 2, promised to personally deliver the car and correct undisclosed issues with the car, (timing belt was original on 132,000 mile car, breaks needed repair, window didn't work) and he went home, left contract details to salesman who returned with contract with correct price but no mention of items that needed repair, corrected contract, contract signed by manager #1 (Tom), deposit of $500 made on car. Two days later, approximately 2 hours prior to the delivery, salesman calls to tell us that the repairs to the car were not going to be made. Went to dealership to get an explanation, manager 3 came to talk to us even though manager 1 was in his office. Claimed that manager 2 was not their and was not going to be in. We requested that manager 1 come to talk to us since he signed the contract. He couldn't since he was "In a meeting". Manager 2 suddenly appeared (you know the one who was not their). Told us that the repair was too expensive and that they were not going to fix the fan belt. When I reminded him that the timing belt was the issue, not the fan belt ($50 vs. $500) he claimed confusion. He made other statements that I corrected him on which resulted in him stating that I was calling him a liar, told me that their was no way he would sell me the car and threw the deposit at me. Seems to get insulted mighty easily. Talked with owner ?Brian? Ewald, who apologized about 500 times, but I don't think he did anything about it. Believe that his "Sorry,sorry,sorry,sorry...sorry" really meant Sorry you called, but this is how we do business. This was the greatly condensed version, I did write a 3 page summery, which I would be happy to share. Email jakirk@wi.rr.com, I will forward. More

Steve and Dan were great to work with. They made buying my van a pain free experience. I recommend Ewald Kia to anyone who wants to buy a car. my van a pain free experience. I recommend Ewald Kia to anyone who wants to buy a car. More

Chris is a consummate professional; honest, fair, knowledgeable and has a great sense of humor. I highly recommend working with him. Chris was patient with my many questions and test drives. He wa knowledgeable and has a great sense of humor. I highly recommend working with him. Chris was patient with my many questions and test drives. He was terrific to work with. More

I was in the market for a new vehicle and although I had already picked out a used vehicle at another dealership, I went to Ewald to see what they might be able to offer. Both Lusa and Mike worked with me t already picked out a used vehicle at another dealership, I went to Ewald to see what they might be able to offer. Both Lusa and Mike worked with me to understand my needs and were able to put me into a new vehicle at a more than competitive price. The deal was very fair, surpassed my expectations, and the new Sorento was exactly what I was looking for. They were both very personable and knowledgeable. There was no "high pressure". Instead they worked very hard to find me exactly what I wanted at a very good price. The whole experiance was enjoyable and both my wife and I are very pleased. Would recommend you try Ewald KIa in Oconomowoc if you are in the market for your next vehicle. More

Steve was very knowledgeable about all of the features, most important the new electronic features, on my new 2013 Kia Optima. He was very patient and thourough. I appreciated his friendliness. It was wort most important the new electronic features, on my new 2013 Kia Optima. He was very patient and thourough. I appreciated his friendliness. It was worth the drive from Milwaukee to work with Steve Svec! More

From the moment I walked in, Dave made me feel very comfortable. No high pressure sales approach. From the first test drive, through driving my Kia off the lot after purchase, every question and conc comfortable. No high pressure sales approach. From the first test drive, through driving my Kia off the lot after purchase, every question and concern I had was answered fully. It was like dealing with family the entire time. More

I found the dealership clean, bright and comfortable. The staff was polite and fairly knowledgeable without making me feel pushed. They finance in-house and were able to get me a rate and a payment that The staff was polite and fairly knowledgeable without making me feel pushed. They finance in-house and were able to get me a rate and a payment that fits my budget. More

Great great service all the time, not a long wait, and I can depend on them so my car well run great. This is my second car and I won't sell my Kia's. The greatest cars on saving gas also. So thanks for t can depend on them so my car well run great. This is my second car and I won't sell my Kia's. The greatest cars on saving gas also. So thanks for the great job and keep up the great service and I'll tell all my friends to go there and buy a car. Thanks Linda Williams lwilliams1947@yahoo.com This is my second kia. More

I bought a 2012 Kia Sorento from Chris West. I got a GREAT deal and they were just fantastic and took a lot of time in showing me all of the feature of my new car. I also got the best interest rate out GREAT deal and they were just fantastic and took a lot of time in showing me all of the feature of my new car. I also got the best interest rate out there. I will buy another vehicle from the Ewald Group. More