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Ewald Chrysler Jeep Dodge Ram
Franklin, WI
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 235 reviews
October 03, 2018
Salesman Nick Childers Nick was very helpful and accommodating with the sales of my Jeep Cherokee, he was very compassionate to my situation I just lost my husband a week ag Nick was very helpful and accommodating with the sales of my Jeep Cherokee, he was very compassionate to my situation I just lost my husband a week ago and then a couple of days later my Jeep Compass was totaled so I was dealing with all this at the same time. Nick was very helpful with the sale of my Cherokee and he wasn’t pushy. He explained all my options and my delivery was awesome and he explained everything about the sale and everything with the new Cherokee and he told me he would follow up later with me to see how things are going and if I have questions or concerns. Loved him. More
by wade,pamela18
Employees Worked With
Nick Childers, Ryan Semerau
October 02, 2018
Best experience buying a car ever! Working with Brandin was a breath of fresh air. I expressed how I don’t want to be lied to and be given the run around and I got the complete opposite Working with Brandin was a breath of fresh air. I expressed how I don’t want to be lied to and be given the run around and I got the complete opposite. He and the whole sales team treated my daughter and I like a VIP. He was completely transparent and never went back on his word. Definitely going back to Brandin and Ewald for my next purchase and my daughter as well. Ewald has a diamond in the rough, he’s a keeper! More
by 77yroldkidd
Employees Worked With
Brandon Busse, Brandin Thomas, Andy Petty
September 25, 2018
Made me feel like a kid again! Bran and the entire crew was awesome the whole time. Managers never come out to meet the customers but Andy Brandon and Jake did just that! Let me not Bran and the entire crew was awesome the whole time. Managers never come out to meet the customers but Andy Brandon and Jake did just that! Let me not get started on Bran... he worked effortlessly and was transparent the whole time. If you’re looking or know somebody looking for a vehicle Bran Thomas and Ewald is the place to be. Made this 77 year old man feel like a kid again. More
by 77yroldkidd
Employees Worked With
Brandin Thomas, Andy Petty, Jacob Clark
September 19, 2018
Going the extra mile! Thank you Brandin for going the extra mile during our buying experience. Your sales service was very professional and courteous! My wife and I look Thank you Brandin for going the extra mile during our buying experience. Your sales service was very professional and courteous! My wife and I look forward to working with you again in the future. More
by newjeepguy
Employees Worked With
Brandin Thomas
September 08, 2018
Unprofessional I was recommended to Patrick by the GM of the dealership following an online inquiry on a vehicle they have on their lot that I was looking into purch I was recommended to Patrick by the GM of the dealership following an online inquiry on a vehicle they have on their lot that I was looking into purchasing. Normally I love Ewald's - I have my current Jeep serviced there regularly and have had top notch, professional service each time. Patrick definitely does not meet these standards. He is hard to get in contact with, was rude to me and his in-person customer(s) when I finally did get in contact with him by having multiple conversations at once, and didn't respect the fact that I have my own job hours that I am unavailable during. I told him multiple times via text/email that I would call him back after work, to be met with several more texts and phone calls. At one point I even was getting inappropriate memes/images sent to me via text message from him. Definitely would not recommend. More
by Disgruntled Customer
Employees Worked With
Brandon Busse, Patrick Davis, Lonnie Peterson
September 07, 2018
Horrible Dealership I am older and have purchased many cars. The salesman was great and very helpful, his name was Dan. He went out of his way to help my daughter and I p I am older and have purchased many cars. The salesman was great and very helpful, his name was Dan. He went out of his way to help my daughter and I purchase a vehicle. My daughter is 17 and never purchased a car from a dealer, he was awesome. However, after I purchased the car is when the issue started. We live about an hour away and drove home. We got home and I went to put the parking brake on and it wouldn't budge. Immediately I knew it was frozen. The inspection sheet, that I literally and specifically referenced when purchasing the car, stated the parking brake was in working condition. Not True. The dealership was closed by the time I got home, so I called right away the next morning and spoke to Dan. He said "no problem, bring it back in and we'll take a look." It was approaching a weekend and I was leaving town, so we agreed to bring the car back the following Tuesday to have it looked at. We dropped it off, and waited for the service department to call. They called in the early afternoon and said that it was a $1000 repair and that they would not cover it because the vehicle was sold "as is." Ok, I understand the used car "system." However, I SPECIFICALLY asked if everything on the checklist was true. It was late and I didn't have 4-hours to do a lengthy in-depth inspection when we were at the dealership. I didn't check the parking brake, it's an automatic and I never thought of it, nor have I ever seen a parking brake not work on an automatic transmission. I'm sure it happens...(obviously it does). I went back and forth with this dealership explaining that I would not have purchased this vehicle had I know this, or at least would have asked for the price reduced from the asking price in order to repair. I know this isn't a "necessity" but we also run a family home in which clients could be in this vehicle, as it is in my name, and if I'm driving they could ride. With no parking brake it's illegal. They wouldn't return my or my wife's calls but I was finally able to get ahold of Dan, who offered me a discounted rate on the repair. This is unacceptable. They lied on the inspection sheet and hid behind the "as is" statement. Yes, I signed the agreement upon purchase, but again, with the understanding that it had an inspection that was honest. The least they could have done was replace the parking brake. It didn't "break" on the drive home, it wasn't even used until we got home. I will never go here again. I highly recommend going to another dealer. A dealer who stands behind their product. This place is sleezy. The dealer was legit, but the service is shady. More
by Customer
Employees Worked With
Dan Bicha-Dale
July 27, 2018
Good Experience but Some Improvements Wasn't looking forward to the "dealer experience" part of buying a new vehicle, but found it to be a good experience, not too high pressure. Sales rep Wasn't looking forward to the "dealer experience" part of buying a new vehicle, but found it to be a good experience, not too high pressure. Sales rep was very helpful. Did take longer than expected - waited an hour to see finance manager even after coming back on another day and having an appointment. Also, started our process by reserving a vehicle online thinking it would be ready for a test drive when we got there - it wasn't. Not sure what reserving it online gained us. Also, website information about vehicles was incorrect and was pointed out to sales rep. On the particular vehicle we purchased, the website actually undersold it so we were happy to see there were more features than advertised. More
by witj8222
Employees Worked With
Howard Robinson Jr.
July 20, 2018
Very good experience I had a very arrenricmve and kind sales rep by the name of Lonnie. I believe he got the best deal for me that he could. All around a really positive e I had a very arrenricmve and kind sales rep by the name of Lonnie. I believe he got the best deal for me that he could. All around a really positive experience at ewald. More
by Jeep
Employees Worked With
Lonnie Peterson
July 02, 2018
Great customer service Kyle provided great customer service and helped me find exactly what I was looking for. He was very knowledgeable and was able to answer any and all q Kyle provided great customer service and helped me find exactly what I was looking for. He was very knowledgeable and was able to answer any and all questions I had. More
by 9jennol
Employees Worked With
Kyle Young
June 27, 2018
Any employee can give its co- workers a 5. This place is a joke. Starts with up front management. Not service. Run like circus. Now you know why the tent on the Ewald sign. This place is a joke. Starts with up front management. Not service. Run like circus. Now you know why the tent on the Ewald sign. More
by Doggoneit!
Employees Worked With
Patrick in parts, Nick Childers, Andy Petty, Tim Frank
