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Ewald Chrysler Jeep Dodge Ram
Franklin, WI
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 235 reviews
December 04, 2022
Placed an order through molar. com which was filled by this dealership. Called parts with issues with the order and the parts lady could not help. When the parts manager got on the com which was filled by this dealership. Called parts with issues with the order and the parts lady could not help. When the parts manager got on the phone, he refused to help stating that even if the VIN is entered to ensure the parts are correct, it still allows improper parts to be ordered. Would not help with return and cited “fine print” for 25% restock fee even though this was no fault of my own. Stated multiple times I should have ordered through my local dealership versus molar.com for my Ram truck. Do not allow the order of molar.com kicks your order here, they will refuse to help and make things right. Was not seeking refund, just the correct parts. More
by snaggl315
Employees Worked With
Kris Mortensen
December 01, 2022
Editing my previous review: We have worked with Kurt twice, unfortunately our last purchase was less than stellar. We purchased our 4Runner and noticed a loud clunking sound coming from the front su twice, unfortunately our last purchase was less than stellar. We purchased our 4Runner and noticed a loud clunking sound coming from the front suspension. We were assured by the manager that “it passed inspection” so it wasn’t a safety issue. I then took it to my mechanic shortly after bringing it home to get the clunking noise fixed and he discovered that our front right wheel was about to come off. The lower ball joint was completely disintegrated and it was obviously unsafe to drive. I informed Kurt of this issue and he told me to send him a copy of the bill. $500 in repairs later it was back on the road. I sent Kurt a copy of the bill, but nothing was done. I followed up with Kurt several times to give Ewald a chance to make it right. I was then told that because I didn’t drive the vehicle to them before getting the repairs done, they weren’t going to reimburse us. Ewald expected us to drive 45 minutes back to them so THEIR mechanic who missed this obvious safety issue during the inspection could fix it… whoever did the inspection on this vehicle clearly didn’t inspect it very thoroughly. That isn’t someone I want working on my vehicle. Per the WI DOT website, safety issues must be disclosed on the window sticker, even for vehicles sold “as is.” I have reported this falsified and/or negligent window sticker to the DOT, but I doubt they will do anything about it. Ewald doesn’t stand behind their vehicles, and buyer beware — you should take any vehicles you want to purchase from here to a third party if you want a reliable inspection. More
by Josh G
Employees Worked With
Kurt Debendetto
March 08, 2021
I'm a long time customer of Ewald and I must say the service is really outstanding. Two thumbs to Roy Visor,my salesman,who did everything he was allowed to do to see it that I was satisfied and took h service is really outstanding. Two thumbs to Roy Visor,my salesman,who did everything he was allowed to do to see it that I was satisfied and took home my new 2020 Grand Cherokee,so again Roy Visor, thank you for for the professionalism,the outstanding service,and the hospitality. Ewald will stay atop of this business with you as a salesman. More
by mainewright35
Employees Worked With
Roy Visor, Ryan Semerau
January 20, 2021
We had a great experience buying a vehicle today! We worked with Edgar and Ryan and they were helpful, friendly, and helped us get exactly what we needed. worked with Edgar and Ryan and they were helpful, friendly, and helped us get exactly what we needed. More
by Brad and Lisa
Employees Worked With
Ryan Semerau, Edgar Morales
December 10, 2020
I love my 2017 Chrysler Pacifica Limited Purchased as a I love my 2017 Chrysler Pacifica Limited Purchased as a certified pre owned.No pressure buying experience and great customer service from my Salesma I love my 2017 Chrysler Pacifica Limited Purchased as a certified pre owned.No pressure buying experience and great customer service from my Salesman Howard Robinson More
by Gjmatola
Employees Worked With
Ryan Semerau, Howard Robinson Jr., Kris Mortensen
November 30, 2020
I bought a Kia Sorento from Ewald and Roy Visor last October. I am so pleased with my vehicle. Roy was great at helping me find the right vehicle. October. I am so pleased with my vehicle. Roy was great at helping me find the right vehicle. More
by Lfvisor17
Employees Worked With
Roy Visor
July 02, 2020
This dealer tried to rip me off told me I needed a 1900 dollar repair for my truck to the a/c when it actually just needed a recharge I would never recommend this dealer to anybody or take my truck to them dollar repair for my truck to the a/c when it actually just needed a recharge I would never recommend this dealer to anybody or take my truck to them ever again I am going to report them to every one that owns a ram not to go there they are supposed to be the best mechanics for your vehicle. They are the best at charging high prices and ripping people off. They also tried to rip me off on the service diagnostics emailed me one price when I got to the dealer it was another price More
by Mohrsparks
Employees Worked With
Kris Mortensen
