Ewald Buick GMC of Menomonee Falls

Poor service Poor customer service. Waited 5 minutes before anyone helped me after I arrived. 2 employees noticed me, but never bothered to move from their seats, Poor customer service. Waited 5 minutes before anyone helped me after I arrived. 2 employees noticed me, but never bothered to move from their seats, or let anyone else know I was there and needed assistance. When I saw my car was done it was another 15 minutes before anyone came to give me my paperwork and check me out. So I had to go and ask to get my paperwork and pay myself. Then another 5 minutes to find my paperwork and bring it to the front so I could finally pay and leave. More

10 000 Mi First Service New Vehicle First time at VW Menomonee Falls. My service advisor was James Fox. Good communication from James, the work was done in a reasonable amount of time First time at VW Menomonee Falls. My service advisor was James Fox. Good communication from James, the work was done in a reasonable amount of time I noticed a rattle driving the vehicle the next day, after a visual inspection I saw a brand new crack where the front splash shield with a piece missing where the screw attaches it to the body, of course the mechanic made sure not to mention anything. I have contacted my service advisor, I will update this review when contacted . Big waiting room, fresh coffee, cold beverages, WiFi, comfortable chairs. Friendly staff. More

Wonderful Steve was extremely helpful and provided me with so much guidance when buying my first car! I would love to buy from him again in the future. Steve was extremely helpful and provided me with so much guidance when buying my first car! I would love to buy from him again in the future. More

20,000 mi service I was able to get in early in the morning which I appreciate. I am glad to have my Jetta looked after and ready for Winter. I was able to get in early in the morning which I appreciate. I am glad to have my Jetta looked after and ready for Winter. More

Great communication, great service Called me to confirm what was wrong with my car. Talked over my warranty and what it covered and didn’t cover. Overall great experience, and my car go Called me to confirm what was wrong with my car. Talked over my warranty and what it covered and didn’t cover. Overall great experience, and my car got fixed in a very timely matter. More

SERVICE WAS GREAT WE ARE ALWAYS SATISFIED WITH THE GREAT SERVICE WE RECEIVE WE GET WHEN WE NEED IT. WHEN WE MAKE AN APPOINTMENT THEY ARE ALWAYS ON TIME, WE ARE ALWAYS SATISFIED WITH THE GREAT SERVICE WE RECEIVE WE GET WHEN WE NEED IT. WHEN WE MAKE AN APPOINTMENT THEY ARE ALWAYS ON TIME, More

Free full detail I was given a free full detail of the inside and outside of my car after an employee was revving my car up and mistreating it while driving from build I was given a free full detail of the inside and outside of my car after an employee was revving my car up and mistreating it while driving from building to building. I went and got the full detail done and they only touched the parts of the car that you see. They was still dirt on the painted surfaces on the back bumper along with other areas. More

Annual maintenance, oil change, a/c water drain problem. Annual maintenance and oil change done. A/c drain problem identified and corrected. All done in one visit. Very pleased with thoroughness and speed Annual maintenance and oil change done. A/c drain problem identified and corrected. All done in one visit. Very pleased with thoroughness and speed at which it was handled. More

Excellent Service The service staff was efficient, polite, and waiting room was comfortable. Will definitely return. Anyone looking for a quality service departmen The service staff was efficient, polite, and waiting room was comfortable. Will definitely return. Anyone looking for a quality service department to take your car for Volkswagen, or Buick, check out IA on Menomonee Falls. More

Very friendly staff Came in for electrical problem with running boards. They charged $135 for diagnosis, But were unable to come up with anything definitive, just gave a Came in for electrical problem with running boards. They charged $135 for diagnosis, But were unable to come up with anything definitive, just gave a couple very expensive repair options. They weren’t able to get the parts for the repairs, so I found the parts and will be repairing it myself. He did cut the diagnosis charge in half since it took longer than it should have. In my opinion, if you are unable to provide a diagnosis, the charge should be waived, or there just shouldn’t be a charge in the first place. More