Ewald Buick GMC of Menomonee Falls

Wonderful experience! I did not feel pressured into buying what THEY wanted to sell but instead felt I was only shown what I expressed were my needs in my budget. buying what THEY wanted to sell but instead felt I was only shown what I expressed were my needs in my budget. More

Staff is great service is good don’t like the fees for Waste And recycling fees Anything for another dollar... I was quoted $350 for my daughters service I get the bill it’s 383 where is that right Waste And recycling fees Anything for another dollar... I was quoted $350 for my daughters service I get the bill it’s 383 where is that right More

Service on 2013 Jetta Sport Wagon Service consultant was very polite & knowledgeable. Did not try to "snow" me which I experienced at previous VW dealership. Just because I am a senior Service consultant was very polite & knowledgeable. Did not try to "snow" me which I experienced at previous VW dealership. Just because I am a senior citizen does not mean I can be too stupid to know when I am being conned. More

My experience with your team overall was mixed. My car is fixed and running well. Mark was very professional and and listened when I spoke. Eric, the service manager, was kind of standoffish. He seemed bored fixed and running well. Mark was very professional and and listened when I spoke. Eric, the service manager, was kind of standoffish. He seemed bored or uncaring. It really seemed as if he did not want to speak with me. I requested to speak with Mark about a question I had asked previously and Eric basically told me that Mark wasn’t available and preceded to answer my question as though it was illogical and silly. He was not helpful at all and I cannot help but wonder if it was because I am an African American man. He needs to improve his customer service skills and understand that the customer no matter what their ethnicity is is important and he or she ought to be treated like their questions matter and their business is appreciated. I’m planning to purchase a 2021 VW Golf R next year. Unfortunately, I will not be buying from your dealership. And yes it is because of Eric. Please let him know this. He should know that his customer service skills needs improvement. Thank you! More

Great service, quick, friendly, efficient. Chris, Mark and the managers took care of all our needs and made sure we left there completely satisfied. Great business and we’ll be back the next time we’re i and the managers took care of all our needs and made sure we left there completely satisfied. Great business and we’ll be back the next time we’re in the market. More

What matters is my car gets fixed. But in the manner in What matters is my car gets fixed. But in the manner in which it gets is also important. I’m now 0/3 on service going to plan. I’m 0/3 on receivin What matters is my car gets fixed. But in the manner in which it gets is also important. I’m now 0/3 on service going to plan. I’m 0/3 on receiving timely communication. I’m 0/3 on receiving my car back when it was originally communicated that I’d have it back by. Don’t tell me what I want to hear. Tell me the truth. I say this so that it is taken to heart to improve communication with your customers as I’m now used to not knowing what’s going on. I’m not coming down on anyone but suggesting a more realistic timeline be discussed than a rosy and unattainable timeline. More

Amazing work from the service team! My service advisor was extremely kind, professional, and clear on what my vehicle needed for service. He explained everything with great detail and broke everything dow was extremely kind, professional, and clear on what my vehicle needed for service. He explained everything with great detail and broke everything down with detailed billing. He answered all my questions and hesitations. My vehicle runs and drives better than when I originally bought it a little over two years ago. I am committed to VW Menomonee falls for caring and valuing the customer. During these pandemic times I felt that VW Menomonee practiced all social distancing guidlines as stated by the CDC. Jesse Adan- 2012 VW Jetta Wagon TDI. More

I enjoy working with Mark but trying to reach someone is quite the task. Mark is very pleasant but he needs an assistant to increase response times. quite the task. Mark is very pleasant but he needs an assistant to increase response times. More

Congratulations on the new building! Although expensive to do I think it’s worthwhile for your business long term. Very nicely done. Nice to see the investment. to do I think it’s worthwhile for your business long term. Very nicely done. Nice to see the investment. More

Reese and Jamie were great to work with. Reese could answer all my questions and there was no pressure to buy products from Jamie. We would work with them again in the future. answer all my questions and there was no pressure to buy products from Jamie. We would work with them again in the future. More