Ewald Buick GMC of Menomonee Falls

Service was fast and friendly when i was there , they also fixed a recall i knew nothing about. My appointment was for 10am. And that was when it went in with no wait time. also fixed a recall i knew nothing about. My appointment was for 10am. And that was when it went in with no wait time. More

Excellent service! Quick and easy and clean waiting area. Workers were very nice and friendly as well. Would definitely recommend this location to my friends and family. Workers were very nice and friendly as well. Would definitely recommend this location to my friends and family. More

The service was very good on time and what the cost was is what they wrote down the service manager is very easy to do business with I will tell others about my service Thank you Ken Preuss is what they wrote down the service manager is very easy to do business with I will tell others about my service Thank you Ken Preuss More

I appreciated the professional manner and patience.displayed. I also was impressed with the time frame as it related to close of the sale. I felt the price of the vehicle was a fair market v patience.displayed. I also was impressed with the time frame as it related to close of the sale. I felt the price of the vehicle was a fair market value. More

The process was seamless. Great experience working with the new salesman. Jamison. He did a fantastic job and was knowledgeable about the vehicle. He is going to be a great salesman for Volkswagen the new salesman. Jamison. He did a fantastic job and was knowledgeable about the vehicle. He is going to be a great salesman for Volkswagen More

Friendly staff, clean waiting area, and safe environment. Car was done when promised. Eric checked me in but Mark was able to get me a next day appt. Mark also checked me out quickly. I'm sure the mechanic h Car was done when promised. Eric checked me in but Mark was able to get me a next day appt. Mark also checked me out quickly. I'm sure the mechanic had alot to do with that too. More

Been there with my VW CC many times this year. Seem to still have similar issues with engine light coming on. This time I was just low on oil (which they changed last time, and every time). Well before it still have similar issues with engine light coming on. This time I was just low on oil (which they changed last time, and every time). Well before it was due. They did a diagnostic & recommended a part with installation fee. I asked that since I’ve had many diagnostics there, if I add the part would he waive the diagnostic fee? ‘He’ being the service manager. He declined. So I declined the part. I’m an 8 year customer & he couldn’t take care of me. Btw he wore a mask this time but 2 months ago he didn’t. Mark T is good but he was off yesterday. He did give me $35 off of the $130 diagnostic, but all said, I feel I spent an extra $100 for an oil change. These guys just keep doing the minimum that I have more issues down the road. Which keeps me coming back. Nice new facility but at least at the old place across the street they would wash the car. No car wash at the new place. It’s ‘forever’ in the works. Weak sauce -Craig G More

Excellent Excellent Excellent Excellent Excellent. Your service staff always provide friendly, prompt, quality service and will communicate with you of any changes to your service. service staff always provide friendly, prompt, quality service and will communicate with you of any changes to your service. More

Great service, I was in and out within an hour. Social distancing for those of us who decided to wait while our service was being done. distancing for those of us who decided to wait while our service was being done. More

Very unhappy with the lack of communication. Car was supposed to be done Saturday afternoon. Dropped off Friday night, scheduled the appointment online, service guy told me “You’re appointment is at noo supposed to be done Saturday afternoon. Dropped off Friday night, scheduled the appointment online, service guy told me “You’re appointment is at noon we close at 1pm that doesn’t leave my guys enough time for 4 tires change mount and balance”, but I’ll put my best hammer guy on it, we’ll have it done for you. I stated then there should not be an option for that on the online scheduling. I stated i was dropping the car off as an option which is why i dropped it off Friday night. Called the dealership around 3pm Asking if my car was done. The lady i talked to stated she didn’t get handed keys so the job isn’t done. Im pretty upset with the communication no call on that the car isnt done, could’ve offered a loaner car for the weekend if they knew they couldnt get it done. Car was done Monday afternoon. More