Evergreen Subaru

I’m very displeased with the service at Evergreen and with the poor customer service they have and continue to provide. I had bought a $25000 used car only to be told by the used car sales manager 3 week with the poor customer service they have and continue to provide. I had bought a $25000 used car only to be told by the used car sales manager 3 weeks back that if I would spend the extra 4-5 grand I wouldn’t have the issues. Before buying the vehicle I was promised a list of cosmetic issues were to be fixed before purchasing the vehicle which NONE were fixed. My vehicle has been in their shop 2 times now. After being in their shop the 1st time for the recon work they had NOT fixed and had promised me before purchasing the vehicle, they had also put 2 dents in the hood. I had to reschedule the appointment for the dents AGAIN today, December 6th because Evergreen failed to tell me when I called at 2:30pm to check the progress on my vehicle that the dent specialist wasn’t in today due to the weather (Which I understand 100%) Come 5:30pm when I call to check on my vehicle again for Evergreen to tell me that they can’t find my vehicle, after talking to 3 different workers they had finally found my vehicle and that the dent specialist wasn’t in until next Monday December 13th to potentially have the work NOT be done once again. More

I sold a vehicle to Evergreen and had to wait several weeks to get check mailed and was told a different story every time I called until the sales manger told me that his sale person was miss informed an weeks to get check mailed and was told a different story every time I called until the sales manger told me that his sale person was miss informed and that he didn't lie to me. He finally stated that there was a Covid outbreak and the finance Dept was out. I received the check in yesterday's mail. It was dated Sept 24 and the envelope was post marked Oct 1. I found that interesting since your sales manager told me it was mailed on Sept 27 but reality it was mail after I spoke with him on Sept 30. unable to figure out the true story, very poor!! More

This negative review applies only to the call center for the service department. I called 2-3 weeks in advance to make an appointment to have my car serviced before a 2000 mile trip. The representative the service department. I called 2-3 weeks in advance to make an appointment to have my car serviced before a 2000 mile trip. The representative pushed me to Express Service. I explained that it’s a 90 minute drive for me to get to Auburn and I wanted an appointment. Still she pushed Express Service. Back and forth we went several times. I told her repeatedly that I wasn’t driving that far for service to not have an appointment. Finally she made (I thought) an appointment for me. When I arrived at Evergreen, there was no appointment for me on the books. My 30,000 service was almost due but it couldn’t be done because I didn’t have an appointment and they were totally booked.😡 Joel in Service was very accommodating but I wish I had the name of person on the phone. She should be FIRED! Moral of story is to not believe an appointment has been made at Evergreen Subaru. Next time I’ll call back immediately and confirm that it’s in system. One should not travel 90 minutes for an appointment that the representative never made. The call center should train it’s representatives to LISTEN to the caller and stop pushing Express Service. More

Excellent service! Took great care of me and my car! I will never use another dealership again! Highly recommend if you are buying new or used! will never use another dealership again! Highly recommend if you are buying new or used! More

I had a very good buying experience at Evergreen. Probably my best car buying experience. My sales person was Angie Lafayette. Everything was written out and clear so I knew the amount I would get Probably my best car buying experience. My sales person was Angie Lafayette. Everything was written out and clear so I knew the amount I would get for my trade in and the amount I would owe. Angie was very pleasant to deal with and very helpful and she checks in to see how I’m doing. A great experience! More

A big shoutout to Dan McCall for his exceptional service and kind persona! I went in to the dealership with the idea of looking at one car but after hearing my needs, he knew exactly what would be the perfe and kind persona! I went in to the dealership with the idea of looking at one car but after hearing my needs, he knew exactly what would be the perfect fit! Additionally, he was very helpful in getting me all set up to buy the 2017 outback that I purchased! THANK YOU!!! :) More

Dan McCall listened patiently to each need, concern, and hope I had with my purchase of a new 2020 Subaru Outback. He met every one! hope I had with my purchase of a new 2020 Subaru Outback. He met every one! More

Once again just like to leave a five star review I think they are entitled to a 10 star I showed up yesterday two months after I bought my used vehicle to have them service it and once again Angie met me in they are entitled to a 10 star I showed up yesterday two months after I bought my used vehicle to have them service it and once again Angie met me in the service department unexpectedly just came down to say hi she was my sales rep and was unexpected thanks again Angie and the service department took extremely good care of me and I was very very impressed with the care with wearing mask and how they handle the customers with safety great job you are like family just to finish up yes the sales part is very important when you purchase a vehicle but the service department is the test of the times when you go back for service and justin and the service team are extremely great thanks Tim. More

Not the fanciest I switched to Evergreen Subaru years ago for service after some bad service at another dealership and they have been faithful ever since. I had been r I switched to Evergreen Subaru years ago for service after some bad service at another dealership and they have been faithful ever since. I had been receiving emails to trade up my 2015 Outback for the 2020. Well, I did. While I have not had it long enough to “love it” yet, the upgrades will take some getting used to. Evergreen might not be the biggest or fancy, more boutique and I love it. You feel like a individual not just a number. I had been dealing with Ally and she is great but at my purchase she could not be there and Tyler Chapman was patient with me answering my questions. A great dealership. More

Excellent Service - Help when travelling far from home I want to Thank Joel, the service manager for helping me out. I was travelling far from home and and needed some help with a tire after a hard winter I want to Thank Joel, the service manager for helping me out. I was travelling far from home and and needed some help with a tire after a hard winter drive into Maine. He gave me a great price on a new tire for my Ascent (and I shopped around) and was willing to get me in and out quickly. I was so happy to be back on the road being more than 3 hours from home. Joel and team were so welcoming. I sat comfortably by the fireplace while they fixed me up with a new tire, balancing, alignment, and a free cup of coffee. Definite five stars from the out-of-towner! More