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Everett Chevrolet Buick GMC Cadillac
Hickory, NC
1,132 Reviews
Since 1967, our family owned and operated business has proudly served the Greater Hickory Metro area. As your regional GM powerhouse, Everett Chevrolet Buick GMC Cadillac offers the best selection of new and pre-owned vehicles, genuine GM parts and accessories, and superior automotive services from our state-of-the-art Service Department and quality Collision Center. Our number one goal is to ensure that you are completely satisfied with your Everett experience, whether it be purchasing a new vehicle or servicing an existing one.
http://www.everettchevy.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,132 reviews
December 03, 2012
My husband has purchased 2 Cadillacs from this dealer in the past. We contacted Heath last week to inquire about an SRX that we saw online. My husband told Heath that I was interested in an SRX $32,500 bu the past. We contacted Heath last week to inquire about an SRX that we saw online. My husband told Heath that I was interested in an SRX $32,500 but that I wanted a different color. Heath informed my husband that he would look for one. He then proceeded to tell my husband that my husband "burnt" him on the last vehicle trade and that they paid my husband too much for the last Cadillac on the trade in. My husband questioned Heath as to how this could be his fault. Customers are not allowed participated in the appraisal of their own vehicle, nor do they set the final offer. If Everett offered too much, that was not my husband's fault, nor should it have been discussed with my husband in such an unprofessional manner. Heath then proceeded to tell my husband that it took a long time to resale the vehicle. Shortly after this call, Heath sent my husband a link via email for another vehicle that was awaiting delivery to Everett. We reviewed the email and decided to speak with Heath about the car. At the same time, I had referred my co-worker to the Everett website where she found a vehicle that she was interested in. When I spoke with Heath about the car, it was still in transit and had not arrived at Everett. When the car arrived, I spoke with Heath and asked what kind of deal we could make. He told me that he could match the price of the first car $32,500. I asked if he could do better and he said "no". I told him that I was going to purchase an 2010 SRX premium package, the question was, would it be from him. I told him that I had found one online for $28,000 but that it was further way. I also told him that my co-worker was very interested in a vehicle she found online. He had the opportunity to make 2 sales that day. He refused to reduce the price on the SRX that I was interested in, so I transferred him to my co-worker. He spoke with her about the car that she interested in and agreed to fax her information on the car so that she could review it with her bank. She never received the information. He also told her that I didn't understand all the extras that were being offered on the vehicle that I was looking at and that I didn't understand the pricing. This was upsetting to me because, he didn't explain ALL THE EXTRAS I was to receive. Once again he was very unprofessional when speaking with a potential customer. I had referred her to him and he chose to speak negatively about me to her regarding information that he never gave me. I spoke with my husband and he decided to speak another sales rep and he contacted Lindsey via email. Lindsey told my husband that she would speak with a Manager. My husband was then sent an email from Heath stating that the list price price was the final offer (we still have the email). I found Heath to be very unprofessional and I find it hard to believe that Everett would have pasted up the opportunity to sale 2 cars all because Heath was upset about a previous transaction that had nothing to do with my husband, although Heath blamed him.. If a deal could not be made, fine, I can keep looking. I am offending by by way we were spoken to, and spoken about. More
by bwop4
Employees Worked With
HEATH
November 27, 2012
Neil did a fantastic job for us. Very responsive from our initial inquiry all the way through our vehicle purchase. This was a very pleasant experience for us and we will definitely go back to Neil and our initial inquiry all the way through our vehicle purchase. This was a very pleasant experience for us and we will definitely go back to Neil and Everett for our next purchase. Ryan was extremely knowledgable of our auto and did a wonderful job walking us through all the great options on our vehicle. He was extremely helpful and we left knowing we were in good hands if we ever had any questions about our vehicle. More
by Blaine1
Employees Worked With
Ryan Hoke
November 25, 2012
Friendly and efficient. Lynne was pleasant and seemed to genuinely care. We purchased a 2007 Chevrolet work truck. Our overall experience was positive. We will return for future purchases. genuinely care. We purchased a 2007 Chevrolet work truck. Our overall experience was positive. We will return for future purchases. More
by Caudle
Employees Worked With
Lynne Collins
November 23, 2012
Easy transaction, great service. Pricing was fair, good selection. Upgrade options were available. Financing was simple. Tom and Ryan were professional, got me the truck I wanted. selection. Upgrade options were available. Financing was simple. Tom and Ryan were professional, got me the truck I wanted. More
by mcmatson
Employees Worked With
Tom Bush, Tom Bush
November 22, 2012
I was impressed with everyone we dealt with. From the saleslady to sales manager and finance manager to detail employees, they all were couteous and professional. Lynne Collins in particular went out of saleslady to sales manager and finance manager to detail employees, they all were couteous and professional. Lynne Collins in particular went out of her way to help with all the details. She had just received some bad news on a personal note but was still there for us in our buying experience. We have a couple minor issues to return the car for and we are sure they will be resolved to our satisfaction. We would recommend Everett Chevy to anyone. More
by markpetri
November 20, 2012
I was looking for a Z06 Corvette and Everett Chevrolet Delivered! The staff and people at Everett are friendly and make you feel welcome, like you are one of the family. I had the pleasure of worki Delivered! The staff and people at Everett are friendly and make you feel welcome, like you are one of the family. I had the pleasure of working with “Rusty” Lutz, a great sales person and someone who really took an interest in me and what I was looking for in my dream car. He was knowledgeable and answered all my questions. He always got back with me in a timely fashion and followed-up when I left him a message. In this day and time follow-up is key! So take my advice…Go see Rusty at Everett and let him help you get in that car you have been wanting! More
by billyhenderson
Employees Worked With
Rusty Lutz
November 17, 2012
The purchase was very painless. I knew what I was willing to pay because I had done my research and Rhonda was able to work a deal that was satisfactory for my family. The delivered the Tahoe to my willing to pay because I had done my research and Rhonda was able to work a deal that was satisfactory for my family. The delivered the Tahoe to my house that was 2 hours away. The only complaint that I have is that the vehicle only came with one set of keys. More
by cbarnwell
Employees Worked With
Rhonda McDonald
November 14, 2012
This was the easiest purchase of a car I have ever been a part of. The salesman (Tom) was very friendly to me and my son. Never felt any pressure and everyone was very nice. After the car was purchased anoth part of. The salesman (Tom) was very friendly to me and my son. Never felt any pressure and everyone was very nice. After the car was purchased another man sat in the car with us for 45 minutes explaining everything about the car. When we left we knew alot of good stuff about the car and where all the controls were. I have purchase many used cars but never had anyone do that. The only negative I had was when spending as much money as we did for a 2011 SS Camaro, you would think the manager would spring for a tank of gas but he wouldn't! Tom tried. Overall great experience. More
by Qwmith24
November 14, 2012
We were looking to buy a new corvette, and felt like we got the best deal at Everette Chevrolet, loved the new service area. Everyone one was very nice and helpful. LOVE THE CORVETTE Gary & Judy got the best deal at Everette Chevrolet, loved the new service area. Everyone one was very nice and helpful. LOVE THE CORVETTE Gary & Judy Severt More
by judysevert
November 13, 2012
Everyone especially Rusty was great. I know he worked hard to find the right car for me and I am very happy with my 2005 Stratus. I felt that I was treated fairly especially on my trade in and that the f hard to find the right car for me and I am very happy with my 2005 Stratus. I felt that I was treated fairly especially on my trade in and that the financing team did their best to make my Stratus affordable for me. My car was given to me with the same pride and care as a new one. It was immaculate, and is in perfect mechanical condition. I am not concerned about taking it out of state for the holidays. More
by DavidaSelf
Employees Worked With
Davida Kay Sassler, Rusty Lutz
