Everett Chevrolet Buick GMC Cadillac

mike was great to work with .kept me inform of what was going on with the deal. stayed in contact through all forms of comunication. the dealership it self was very helpful to me.greta experiance. now if going on with the deal. stayed in contact through all forms of comunication. the dealership it self was very helpful to me.greta experiance. now if i can get the dealership to sale me a dodge 1500black truck for about 1000.00 less or drop the interest rate a little that would be another sale in there pocket More

In 2002, I bought a new Tahoe from Everett--the experience was fine, but routine, as I worked with a salesman who did his job well enough, but did not wow me with his concern or "extra" effort to s experience was fine, but routine, as I worked with a salesman who did his job well enough, but did not wow me with his concern or "extra" effort to satisfy me as a customer. That Tahoe now has 140,000 miles, and is probably the best vehicle I have owned to date. Last week, I was in Hickory with a new pickup on my mind, and decided to take a look. Fortunately, I met Lynne Collins who greeted me with a smile, showed me everything on the lot, realized I was not sure about those, and then took me inside and found exactly the truck I wanted. I picked it up the next day and already love it. Lynne is--and I do not exaggerate--the best car salesperson I have ever worked with. She is energetic, focused on pleasing her customer, and very professional in handling all the paperwork and arrangements. I live in Boone and now have three GM vehicles. I may not be buying another for a couple of years, as I keep the ones I like. HOWEVER, when I do need a new car/truck, or if I have any friends interested in a GM product, you can count on my calling Lynne first. Having dealt with several dealers over the years, I rate your store as the best, most efficient I have visited--Lynne Collins deserves much of the credit for that opinion. More

When I called to make my appointment I informed the young lady that I wanted at least the Maintenance I service program as described in the Corvettes service guide. There is also a Maintenance II program and lady that I wanted at least the Maintenance I service program as described in the Corvettes service guide. There is also a Maintenance II program and she was not able to advise me as to which program I should have performed on my car, although she did described all of the various services that each would include along with the oil change but suggested that I discuss which program was most appropriate with the service consultant. When I arrived at 7:30 AM for my appointment I was greeted by a very nice lady who first apologized and informed me that all of the service consultants had not arrived and that they would be with me as soon as possible. The wait was actually very short so for me there was not any problem. Tommy Gossett wrote up my service order and I just assumed that since I had informed the person that I had made the appointment with that I wanted at least the Maintenance I that was what was scheduled. In all honesty I did not bring up the matter at that time but just assumed that I was receiving the multipoint check along with the oil change. After the fact I now realize that Tommy either did not have this information passed on to him and/or did he did not have knowledge of the different type of Corvette maintenance programs or just failed to discuss the options with me or possibly all of the above. As a result of this I only received an oil change, nothing more. The repair order does not indicate that there were any other services rendered that were defined in the Maintenance I or II service program. The bottom line your brand new customer now has to bring the car back to have the service he initially requested completed and Everett Chevrolet has lost revenue and could have potentially lost a new client. I also asked Tommy to check to determine if there were any outstanding C6 Factory Service Bulletins outstanding, again I do not see on the repair order where this was done. So now let’s discuss the optional services that were recommended after I got to the dealership. I had asked (had a coupon) for a alignment and brake check. The report that I was given initially from the system located in the service drive showed that both front tires were out of alignment. Based on this information I agreed to have a 4 wheel alignment. Later on I was present when Eric pulled the car onto the alignment rack and at that time I asked him to re-check the alignment before doing any adjustment. He told me that this was standard procedure. The test showed that my front wheels were within tolerance but it was only my back left wheel that was out of line. So I must question now if I really did need an alignment at this time. It is always desirable to have your wheels in good alignment for tire ware, etc but was my car that far out of specification that I would have noticed any unusual ware any time soon. I was also informed that I needed to have my power steering flushed out and my injector system cleaned. When I went out to observe the mechanic working on my car I notice that he only had one fender covered but was working on both sides of my car. Since I spend a lot of time keeping my vehicle in pristine condition I was non to happy to see what was going on. I immediately informed Tommy and he understood my concern. He went directly to the mechanic and I assumed informed him of my wishes. Tommy left and the mechanic did not take any action to put a second fender cover on the right side but later on did attempt to wipe my right fender off with some type of cloth. I could not tell if it was the recommended microfiber cloth or a shop towel, if it was clean or dirty. Upon inspection returning home I did see that there were smudgy hand prints on the left side fender where the single fender cover was poorly placed. My perception of this mechanic is not very high at this time. I did ask him why the power steering and injectors needed cleaning and he informed me that they were dirty. He did not indicate that he had tested the fluid or if the recommended service bulletins suggested that these two processes needed service at this mileage point. In his opinion they needed servicing. I always try to accept that people are honorable in what they say and do until I have reason to otherwise doubt them. After returning home I did some checking on the internet to see if there was some guideline regarding when or for what reason these services should have been performed and could not find any. I searched the Corvette Forum for information regarding when and how to maintain C6 injectors and all responses suggested using a injector cleaner that was added to the gas to keep the injectors clean. No one suggested that any owner spend $190.00 to keep the injectors in a car with 40,741 miles clean. I realize that the service manuals at the dealership should provide all of this information and that the mechanic should be adequately trained to know when to perform the work. My concern now is if this mechanic was adequately trained to make this determination. If he was not I most likely paid for two services, ($147.43 – Power Steering Flush & $190.65 – Injector Cleaning) that I did not actually need at this time or for some time to come. I was not having any problems with either my power steering or injectors to the extent that any error messages might have been displayed or I would sense any problem in performance. All seemed perfectly OK to me. This would not be the first time that a car service facility loaded on high profit services to a client they felt would just say OK and pay the bill. I have been informed by other Rock Barn home owners that service operations have a habit of over-charging when they can get away with it. I am not implying but based on this experience I now wonder. I hope that you will take all of this as constructive comments and will use this input to initiate more proactive programs and employee awareness sessions that will ultimately keep your service customers returning time and time again. What more it is the perception of your organization that speaks the loudest. As for me I would ask that you look into the skill and experience of the mechanic that felt I needed the power steering flush and injector cleaning and to determine if he was just guessing about this need. Should your investigation show some level of doubt I would ask for the proper consideration. I will contact Tommy to schedule time where Eric Richard can be available to actually perform the multipoint Maintenance I or if required II service and to verify if there are any outstanding service bulletins just to make sure that my Corvette is up to specification. I personally followed up with Mrs Everett, Customer Relations Manger and Wife of Owner and asked her to please follow-up on these items and get back with me. To-date there has been no communications from Everett Chevrolet. More

I have given the Everett team the highest possible marks, I have given the Everett team the highest possible marks, because they have given me and my husband excellent service. We had been looking at I have given the Everett team the highest possible marks, because they have given me and my husband excellent service. We had been looking at making a purchase for a new car for approximately a month prior to our coming in to Everett. I had been driving a Mazda vehicle for the last 16 years, and I liked the Tribute that I had previously. I really was not all that anxious to make a trade for a new car, since I did like the car that I had, but it was 7 years old, and my husband wanted me to have a newer car. I looked again at the Tributes…the dealership did not have anything in stock that I liked, and he did not offer to find me another Tribute other than the ones that were on his lot…. I didn’t find this dealership at all helpful or friendly. The attitude and treatment that I received from all of the folks at Everett was so much better…it was like night and day. Jim, our salesman, [James Richardson] offered to let me drive several different cars, and he also told us that if they did not have a color on their lot that I wanted they would find one from another location. This was wonderful treatment. We made our decision, but it took a week to finally be ready to make a purchase due to my husband’s work schedule. However, Jim was super nice and not at all pushy. He stayed in contact with us, and when it was time to do the paperwork, he was right there. Andrew Harwood was the finance manager that helped us to process our purchase, and he was very friendly and super professional. We appreciated his experience, and help. Ryan Hoke was the Everett team member that helped me with my car. He took the time not only to help me set up my OnStar, and Bluetooth, but to go over all of the features that I now have. But that is not all, he invited me back if I had any questions….and one week later….I had to take him up on that. I forgot how to use some of the features. He was super nice and helpful in showing me the processes again, and Jim made an effort to come out and check on how well I liked my new car. This is a winning team, and a real bonus to a car buyer!!!!! Thanks to all!!!!!! More

Rick was very personable and willing to go the extra mile. I had seen a car on the dealer website and called to inquire. I was immediately e-mailed addtl. pics and info. Very friendly group all around. mile. I had seen a car on the dealer website and called to inquire. I was immediately e-mailed addtl. pics and info. Very friendly group all around. Made the seemingly stressfull car buying experience practically a pleasure. Thanks to all! More

This is my first Everett Experience and i can tell you it will not be my last. I will tell family, friends, and business associates. will not be my last. I will tell family, friends, and business associates. More

I was very pleased with the way I was treated and the I was very pleased with the way I was treated and the help I received while buying my truck. The only complaint that i have is that I only receive I was very pleased with the way I was treated and the help I received while buying my truck. The only complaint that i have is that I only received 1 key and 1 remote start. Other than this I am extremely pleased with the level of service I received and I will recommend your dealership in the future. Becky Deal More

Neil makes purchasing a new vehicle easy. He gets me a good deal and takes all of the hassle out of the process by handling the paperwork, prep, and delivery to my home or office. good deal and takes all of the hassle out of the process by handling the paperwork, prep, and delivery to my home or office. More

Lynne was very professional and knowledgeable during my automobile search. She showed me all of the choices available of the brand and model I was interested in. I left the dealership after the purchase fe automobile search. She showed me all of the choices available of the brand and model I was interested in. I left the dealership after the purchase feeling good about this experience. When my wife and I picked up the auto Ron spent time showing all of the features of the car and OnStar. More

GOOD PRICE FOR THE CAR AND VERY NICE AND FRIENDLY OF THE SALESMAN. I DEFINITELY WILL RECOMAND SOME ONE TO THIS DEALERSHIP. THANKS YOU VERY MUCH JIM R. FOR ALL YOUR HELP!!!! KAY AND VINA SANANIKONE SALESMAN. I DEFINITELY WILL RECOMAND SOME ONE TO THIS DEALERSHIP. THANKS YOU VERY MUCH JIM R. FOR ALL YOUR HELP!!!! KAY AND VINA SANANIKONE More