Everett Chevrolet Buick GMC Cadillac

All I need to say is I was well pleased with every aspect of our purchase. I will say that Ryan is worth his weight in gold to your dealership. Most dealers, as soon as you sign the bottom line they hand you of our purchase. I will say that Ryan is worth his weight in gold to your dealership. Most dealers, as soon as you sign the bottom line they hand you the keys and your on your own...The service Ryan provided was top notch and not expected. This was our first purchase from Everett Chevrolet..but it won't be our last. Thank you so much!!! More

This was my first visit to Everett Chevy and I purchased a 2006 Chevy Colorado truck. The outside was detailed nicely but the interior was dirty. I spent over an hour detailing it. Huge coffee stain on the a 2006 Chevy Colorado truck. The outside was detailed nicely but the interior was dirty. I spent over an hour detailing it. Huge coffee stain on the floor and the seats were filthy. the dome light had no bulb and the windshield wipers looked like the original equipment. Everyone that I dealt with was friendly and helpful. More

My service visit was in January 2011, but having just discovered this site, I wanted to write a review, just to recognize what stellar service I received at Everett. I'm not here to denigrate other dea discovered this site, I wanted to write a review, just to recognize what stellar service I received at Everett. I'm not here to denigrate other dealerships, but it's part of the story. In August 2010, the BCM (Body Control Module) on my sister's 2001 Saturn LS200 failed, rendering the airbags, park/shift solenoid, and myriad other electric functions inactive. This car is nothing to look at, but the Ecotec motor runs sweetly, it gets good MPG, and it has low mileage, so it was well worth having the BCM replaced correctly. Having been in auto parts previously, I knew that the BCM wasn't commonly offered in the aftermarket, and also knew that it was not worth trying a salvage unit. I removed the gauge cluster, radio, HVAC control and center console to check for any wiring shorts or burned-out grounds. Not finding any wiring problems, I ordered the part through my local dealer and showed up early on a Monday morning for its installation/programming. I already had removed the glovebox and old BCM to save that much time(labor). The programming of the new BCM corrected most of the issues, but the service tech failed to sync the new unit with the SDM (Sensor Deployment Module), meaning that the airbags weren't functional. (This also meant that the odometer wasn't reset correctly, and the remote keyfobs weren't working.) This was about the time that the service managers began acting like the Saturn was some unknown foreign car for which they needed special service equipment. The Saturn LS was a clone of the Malibu/Cutlass/Vectra, built in Delaware, so I wasn't buying that. The car had to get back to Raleigh, so I accepted their suggestion that any GM dealership down there would try the replacement again. My sister took the car to a large dealership in Cary, who agreed to replace the BCM and reprogram it under warranty, but they needed my local dealer to cover the labor...guess what; no reply from the local dealer. So, in January I had the car again to try to address the issue. The local dealer had the car for nearly 3 weeks, and finally, after several *rude* interactions, (the service manager was actually RUDE to my 80-year-old mother, who has bought so many cars there over the years) the service manager conceded that his department could not fix the car. Every excuse in the book. They did order a new BCM, and that's when I booked an appointment at Everett. First of all, there were several signs welcoming Saturn owners to the garage. I was immediately greeted by a service writer (can't remember the name) who welcomed me and listened to the list of symptoms and attempted repairs. I was surprised that he listened so well, because then he passed my case to service writer Jonathan. Not that it mattered, because Jonathan listened to the whole story all over again both from the first service writer and from me. When I diagnose/maintain/repair any vehicle for a friend or family member, I am always sure to *explain* what I am doing and why, whether or not it makes a difference. Most garages or service departments seem to try to obscure what they are doing. Jonathan clearly explained that he understood the situation completely, and clearly described what the technician would do. Newly reassured, I retired to the wi-fi enabled lounge, and hoped this guy knew what he was talking about. After about 1 1/2 hours, the car was ready. I asked Jonathan if this had been anything difficult, and he said it was a little bit tricky to reprogram the BCM, but you just had to do it right. Every one of the failed functions on the Saturn was restored. I left the Everett parking lot feeling absolutely jubilant, finally, after a 6-month hassle, able to text my sister that her car was fixed. It was such a pleasure to walk into the local dealer, hand in the mal-programmed BCM, and tell him that Everett had fixed it, and with *great* customer service. Would you believe that he replied "That's great, and they're not too far away." ?!! I am a die-hard GM fanatic, and wish that every dealership offered the polite, intelligent service department like you do. I will gladly travel the 40 miles, bypassing 2 other dealers, the next time I need factory service. Keep it up, and step it up...There's Yukon, Envoy, Impala, Suburban, Silverado, Vue, Sierra, Tahoe, & Aztek in the family, so I will keep high expectations. More

I purchased a 2006 Town and Country van from Everett August 6 2011. I have been looking for a vehicle since June and Neil continued to work with me. He never gave up and was totally honest about every v August 6 2011. I have been looking for a vehicle since June and Neil continued to work with me. He never gave up and was totally honest about every vehicle I looked at. The customer service of Everett is un-matched and no dealership has ever given me this type of service. Everything I asked for I got and Neil was an excellent salesman. They always had a smile on their faces and also were willing to help. The Trade process was easy and I could not ask for anything more. I will only have my vehicle serviced by them. More

Great experience. Tom was easy to work with and made the transaction go quickly and smoothly. I would definetly recommend Tom and Everett Chevrolet to anyone and look forward to dealing with Tom again one transaction go quickly and smoothly. I would definetly recommend Tom and Everett Chevrolet to anyone and look forward to dealing with Tom again one day! More

Viewed a tahoe online and negotiated back and forth with Corey. Two days later I found myself 100 miles from home purchasing a tahoe, which was exactly what I was looking for. Thanks a ton Corey and everyon Corey. Two days later I found myself 100 miles from home purchasing a tahoe, which was exactly what I was looking for. Thanks a ton Corey and everyone at Everett Chevrolet. More

I had previously tried dealing with our local dealership in Shelby, and dealership in Lincolnton to no avail. I contacted Everett asking to speak with the sales manager. After telling him about my previou in Shelby, and dealership in Lincolnton to no avail. I contacted Everett asking to speak with the sales manager. After telling him about my previous experience he handed me off to Brian Parsons. These guys were friendly, helpful and understanding. My contact with them begin by telephone around noon on Wednesday and I was signing title and paperwork by 6:30pm on my new 2011 Camaro. The guys at Everett are great to deal with and in the future I will drive past two chevy dealerships to return to Everett. Dealing with Everett is the way buying a car should be! Thanks guys for a wonderful experience! More

mike was great to work with .kept me inform of what was going on with the deal. stayed in contact through all forms of comunication. the dealership it self was very helpful to me.greta experiance. now if going on with the deal. stayed in contact through all forms of comunication. the dealership it self was very helpful to me.greta experiance. now if i can get the dealership to sale me a dodge 1500black truck for about 1000.00 less or drop the interest rate a little that would be another sale in there pocket More

In 2002, I bought a new Tahoe from Everett--the experience was fine, but routine, as I worked with a salesman who did his job well enough, but did not wow me with his concern or "extra" effort to s experience was fine, but routine, as I worked with a salesman who did his job well enough, but did not wow me with his concern or "extra" effort to satisfy me as a customer. That Tahoe now has 140,000 miles, and is probably the best vehicle I have owned to date. Last week, I was in Hickory with a new pickup on my mind, and decided to take a look. Fortunately, I met Lynne Collins who greeted me with a smile, showed me everything on the lot, realized I was not sure about those, and then took me inside and found exactly the truck I wanted. I picked it up the next day and already love it. Lynne is--and I do not exaggerate--the best car salesperson I have ever worked with. She is energetic, focused on pleasing her customer, and very professional in handling all the paperwork and arrangements. I live in Boone and now have three GM vehicles. I may not be buying another for a couple of years, as I keep the ones I like. HOWEVER, when I do need a new car/truck, or if I have any friends interested in a GM product, you can count on my calling Lynne first. Having dealt with several dealers over the years, I rate your store as the best, most efficient I have visited--Lynne Collins deserves much of the credit for that opinion. More

When I called to make my appointment I informed the young lady that I wanted at least the Maintenance I service program as described in the Corvettes service guide. There is also a Maintenance II program and lady that I wanted at least the Maintenance I service program as described in the Corvettes service guide. There is also a Maintenance II program and she was not able to advise me as to which program I should have performed on my car, although she did described all of the various services that each would include along with the oil change but suggested that I discuss which program was most appropriate with the service consultant. When I arrived at 7:30 AM for my appointment I was greeted by a very nice lady who first apologized and informed me that all of the service consultants had not arrived and that they would be with me as soon as possible. The wait was actually very short so for me there was not any problem. Tommy Gossett wrote up my service order and I just assumed that since I had informed the person that I had made the appointment with that I wanted at least the Maintenance I that was what was scheduled. In all honesty I did not bring up the matter at that time but just assumed that I was receiving the multipoint check along with the oil change. After the fact I now realize that Tommy either did not have this information passed on to him and/or did he did not have knowledge of the different type of Corvette maintenance programs or just failed to discuss the options with me or possibly all of the above. As a result of this I only received an oil change, nothing more. The repair order does not indicate that there were any other services rendered that were defined in the Maintenance I or II service program. The bottom line your brand new customer now has to bring the car back to have the service he initially requested completed and Everett Chevrolet has lost revenue and could have potentially lost a new client. I also asked Tommy to check to determine if there were any outstanding C6 Factory Service Bulletins outstanding, again I do not see on the repair order where this was done. So now let’s discuss the optional services that were recommended after I got to the dealership. I had asked (had a coupon) for a alignment and brake check. The report that I was given initially from the system located in the service drive showed that both front tires were out of alignment. Based on this information I agreed to have a 4 wheel alignment. Later on I was present when Eric pulled the car onto the alignment rack and at that time I asked him to re-check the alignment before doing any adjustment. He told me that this was standard procedure. The test showed that my front wheels were within tolerance but it was only my back left wheel that was out of line. So I must question now if I really did need an alignment at this time. It is always desirable to have your wheels in good alignment for tire ware, etc but was my car that far out of specification that I would have noticed any unusual ware any time soon. I was also informed that I needed to have my power steering flushed out and my injector system cleaned. When I went out to observe the mechanic working on my car I notice that he only had one fender covered but was working on both sides of my car. Since I spend a lot of time keeping my vehicle in pristine condition I was non to happy to see what was going on. I immediately informed Tommy and he understood my concern. He went directly to the mechanic and I assumed informed him of my wishes. Tommy left and the mechanic did not take any action to put a second fender cover on the right side but later on did attempt to wipe my right fender off with some type of cloth. I could not tell if it was the recommended microfiber cloth or a shop towel, if it was clean or dirty. Upon inspection returning home I did see that there were smudgy hand prints on the left side fender where the single fender cover was poorly placed. My perception of this mechanic is not very high at this time. I did ask him why the power steering and injectors needed cleaning and he informed me that they were dirty. He did not indicate that he had tested the fluid or if the recommended service bulletins suggested that these two processes needed service at this mileage point. In his opinion they needed servicing. I always try to accept that people are honorable in what they say and do until I have reason to otherwise doubt them. After returning home I did some checking on the internet to see if there was some guideline regarding when or for what reason these services should have been performed and could not find any. I searched the Corvette Forum for information regarding when and how to maintain C6 injectors and all responses suggested using a injector cleaner that was added to the gas to keep the injectors clean. No one suggested that any owner spend $190.00 to keep the injectors in a car with 40,741 miles clean. I realize that the service manuals at the dealership should provide all of this information and that the mechanic should be adequately trained to know when to perform the work. My concern now is if this mechanic was adequately trained to make this determination. If he was not I most likely paid for two services, ($147.43 – Power Steering Flush & $190.65 – Injector Cleaning) that I did not actually need at this time or for some time to come. I was not having any problems with either my power steering or injectors to the extent that any error messages might have been displayed or I would sense any problem in performance. All seemed perfectly OK to me. This would not be the first time that a car service facility loaded on high profit services to a client they felt would just say OK and pay the bill. I have been informed by other Rock Barn home owners that service operations have a habit of over-charging when they can get away with it. I am not implying but based on this experience I now wonder. I hope that you will take all of this as constructive comments and will use this input to initiate more proactive programs and employee awareness sessions that will ultimately keep your service customers returning time and time again. What more it is the perception of your organization that speaks the loudest. As for me I would ask that you look into the skill and experience of the mechanic that felt I needed the power steering flush and injector cleaning and to determine if he was just guessing about this need. Should your investigation show some level of doubt I would ask for the proper consideration. I will contact Tommy to schedule time where Eric Richard can be available to actually perform the multipoint Maintenance I or if required II service and to verify if there are any outstanding service bulletins just to make sure that my Corvette is up to specification. I personally followed up with Mrs Everett, Customer Relations Manger and Wife of Owner and asked her to please follow-up on these items and get back with me. To-date there has been no communications from Everett Chevrolet. More