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Everett Chevrolet Buick GMC Cadillac
Hickory, NC
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After three 80-90 mile round trips and 15+ hours of wasted time I finally have a properly installed Rhino Liner, leaving me with mixed feelings about Everett Chevy. A couple months after having the Rh wasted time I finally have a properly installed Rhino Liner, leaving me with mixed feelings about Everett Chevy. A couple months after having the Rhino Liner applied, I started having places in the bed flaking up where the liner was very thin. Also a good portion of the Rhino on the tailgate was coming loose and starting to peel up. On my second trip, they resprayed the entire bed and tailgate, fixing the thickness issues but creating a new set up problems. The tailgate no longer shut and the Rhino was still peeling off the tailgate. On my third trip back to fix the tailgate, Jeff Lail, the collision center manager, was by no means pleasant or the least bit apologetic about the issues I was experiencing. I dropped the tailgate off at 10am and stopped back at 1pm to see if it was done yet. Jeff then told me it wouldn't be done until 5pm. He knew that I was waiting on the tailgate and never bothered to mention it wouldn't be done until the end of the day when I dropped it off. After a slightly tense discussion and getting Mr. Everett involved, Jeff agreed to deliver the tailgate to my house once it was completed. Other than Jeff Lail, the rest of the employees that I dealt with at Everett Chevy were very friendly and seemed to care about the customer. I spent a good deal of time sitting in the service center waiting area and the ladies checked in every 20 minutes or so to see if anybody needed anything. I definitely won't be returning to the Everett Collision Center with any of my vehicles due to the very poor experience I had with Jeff and getting my Rhino Liner applied correctly, but the rest of the dealership seems to be okay. More
First time buying online. I would never have believed that the process was so simple. Rusty had everything ready for me when I arrived at the dealership. I will definitely recommend this dealership to fr that the process was so simple. Rusty had everything ready for me when I arrived at the dealership. I will definitely recommend this dealership to friends and I will return to Everett in the future. More
This is the 2nd vehicle I've purchased from Everett Chevy. both were online sales, never even test drove the Sierra or the Terrain, both were Certified by Everett Chevy. I knew they would stand buy the Chevy. both were online sales, never even test drove the Sierra or the Terrain, both were Certified by Everett Chevy. I knew they would stand buy their vehicles, Never had any problems and buying experience was superb! Thanks to the Everett's for making a tedious task very easy. Jim Boggs, Cornelius, NC More
We had mechanical issues with our 2011 GMC Acadia Denali. The service department was quick to fix the issues, however we continued to have different problems with the vehicle while out of town. We became v The service department was quick to fix the issues, however we continued to have different problems with the vehicle while out of town. We became very dissatisfied with our vehicle and planned to trade it. Most likely for a different brand at that point. Everyone involved at this dealership and at GM tried hard to make us a satisfied customer. We purchased a 2014 GMC Acadia Denali with the extended warranty this time! Hopefully, we will not need it and will be fully satisfied with our decision. You have a great team in Hickory, NC. More
Looking for Chevrolet Express Cargo Van through internet sales. Put in touch with Conrad Smith. From the initial contact Conrad claimed "he wanted to earn my business". Throughout the entire process he sales. Put in touch with Conrad Smith. From the initial contact Conrad claimed "he wanted to earn my business". Throughout the entire process he was not overly pushy with trying to sell me what he wanted. Instead, he listened to my situation and what I wanted and made the deal happen! Took possession of vehicle yesterday after it was delivered to my home in Huntersville, an hour away! Would definately recommend Conrad and Everett Chevrolet! More
Heath made my car purchase very simple and pleasant. The car I came in to see was already sold. He didn't try to push a car I didn't want and LISTENED to the specifications I was looking for. He used the car I came in to see was already sold. He didn't try to push a car I didn't want and LISTENED to the specifications I was looking for. He used the information I gave him to find me the perfect car. Heath was very informed, patient, professional, and polite. I look forward to recommending Heath in the future. More
While I was not particularly excited to have to purchase a new car, Conrad made the experience as pleasurable as possible. He was very kind, informative, honest, and helpful throughout the entire process. I a new car, Conrad made the experience as pleasurable as possible. He was very kind, informative, honest, and helpful throughout the entire process. I never felt forced or manipulated into making a decision. I'm sure my '11 Cruze will last me through the next few years, but when the time comes to consider new purchases, I would definitely return to Conrad. More
I took my 2010 Chevrolet Malibu to Everett Chevrolet for service because I couldn't hear my hands free calling. I was told that my door speakers were bad. I have a bumper to bumper warranty but I was told i service because I couldn't hear my hands free calling. I was told that my door speakers were bad. I have a bumper to bumper warranty but I was told it didn't cover speakers or the labor to install them. When I bought the car from Everett I was told the bumper to bumper warranty covered everything but things that were expected to wear out like tires and wiper blades, etc. They said I would have to pay $190 for the two speakers and labor to install them. I then took my car to another Chevrolet Dealership in Newton NC and they showed me in my warranty book that my speakers were covered. They had the speakers ordered and installed them the very next day, I didn't have to pay a penny. This makes me wonder if Everett was gonna charge me for the service and then charge it to my warranty also. My family and I have bought many cars from Everett Chevrolet over the years, but we don't ever plan to buy from them ever again. I would rather pay more for a car then give them another sale. More