Everett Chevrolet Buick GMC Cadillac

Conrad Smith-Outstanding service I had been in the market for a truck for a few months, but due to my work travel schedule, was not able to make it out to a dealership. I got in touch I had been in the market for a truck for a few months, but due to my work travel schedule, was not able to make it out to a dealership. I got in touch with Conrad Smith, at Everett Chevy when I expressed interest about a 2014 Silverado that I had seen on the website. I explained to him that due to my travel schedule, and location (I live in Greensboro, NC) I would not have time to come to the dealership. Conrad had no problem working remotely with me on purchasing a new truck, and even offered that a driver could deliver a purchased truck to me in Greensboro, and drive my trade-in back so I would not need to modify any of my existing travel plans. Unfortunately, I had no prior knowledge of the Silverado, including any of the options that were available. Conrad, again, was happy to help. After giving a brief overview of the trims and packages, Conrad sent me pictures of various vehicles, along with window stickers and build sheets so we could review every option listed on each truck. For each truck sent (probably 10 to 15 overall), Conrad would review the build-sheets with me (often outside of his business hours), and answer any questions I might have. I was very specific in my questions, asking for package or option descriptions/functionality by GM’s internal build codes, and Conrad provided an answer promptly every time. We continued this process until we found a truck that I was happy with. Knowing that I was due to be in Hickory for a few days on business, Conrad prepared all the paperwork in advance of my arrival. Once I made it into town, I walked into the dealership, met Conrad in person for the first time, and left shortly thereafter with my new Silverado. Throughout this process, I was extremely impressed by Conrad’s product knowledge, and his attention to detail. He truly went above and beyond his ordinary duties to ensure that I received exactly what I wanted. I would strongly recommend Conrad to anyone, included my friends and family, looking for a new GM vehicle. -JF More

VERY VERY Pleased! The sales staff was very prompt in responding to our initial email and communicated promptly through the whole process. We drove over an hour and a h The sales staff was very prompt in responding to our initial email and communicated promptly through the whole process. We drove over an hour and a half to get there and when we arrived John (salesman) had both cars pulled up to the front and met us with the keys in hand to drive the cars. Gave us time to talk about which car we wanted and had all the necessary paper work ready. John was great, very knowledgable, professional and personal. When we picked up the car it had been professional cleaned, all the necessary items were done and the product consultant was awesome. He came out and went over everything on the car and answered all our questions. We have had many cars and by far this was the best experience we have had. We highly recommend Everett and will be going back there in the future! Thank you guys! More

Very Helpful & Friendly I went on Everett Chevrolet's web site and saw a new Equinox that had the features we wanted. I was e mailed several times over the week-end by Chris I went on Everett Chevrolet's web site and saw a new Equinox that had the features we wanted. I was e mailed several times over the week-end by Chris. He was supposed to be off on Monday but he set-up and appointment with us. We meet him and test drove the car and was very pleased with it. He was very helpful in closing the deal on Monday. So far very we have really enjoyed the new Equinox. If any one wants great service go by and see Chris at Everett Chevrolet. I think you will be pleased. More

Conrad Smith -- a great Everett Salesperson We had a wonderful relationship with all employees of Everett GMC. They made us welcome & took time to explain every detail of the buying experience. We had a wonderful relationship with all employees of Everett GMC. They made us welcome & took time to explain every detail of the buying experience. Conrad Smith worked very hard to make us comfortable with our new GMC truck. He is a outstanding young man! He made sure we knew to call on him with any questions that may arrive in the furture. We have had a great customer experience with everyone at Everett. We will make sure if family or friends need a car or truck (new or used) that they should contact Everett first. Martha & Jim Shaver Granite Quarry, N.C. More

Above & beyond!! Above and beyond great customer service! Super easy to work with, no pressure and very honest. My experience buying a new car at Everett Chevy was bey Above and beyond great customer service! Super easy to work with, no pressure and very honest. My experience buying a new car at Everett Chevy was beyond my expectations. Everyone was incredibly attentive and willing to offer any help. My sales rep Conrad was awesome, very knowledgeable regarding the Chevy Traverse that I was interested in purchasing and he continually went beyond his duty to help me. I will continue to buy my cars at Everett and will recommend them to friends and family. Thank you all!! More

My experience buying Buick Encore pre-owned I came looking to purchase a vehicle and chose the Everett Chevrolet for the great service my father had gotten less then 1 yr previously when buying I came looking to purchase a vehicle and chose the Everett Chevrolet for the great service my father had gotten less then 1 yr previously when buying new truck. I looked at new GMC, Chevrolet, and Buick products. I was also shown certified pre-owned vehicles. I did chose to purchase my first used vehicle. I was very satisfied with the time spent browsing the vehicles and test driving each. I really like the selection offered on the lot I was also pleased with my experience with finance as well. . So, my first day's experience was a 5. However, the following day was not the same experience. I returned the following day to pick up my vehicle after being cleaned and I was not as pleased. The car had not been cleaned at all in the inside. in fact, a friend who accompanied me even commented on the dirt on the appearance inside the vehicle. The car was given to me with less then 1/4 tank of gas, which was a surprise. I have never purchased a vehicle without having full tank gas when I left the lot. Finally, I was told I would have someone teach me about the vehicle when I picked up the car, but this did not occur. This second day rating would be 3. So the average of the two days rating I would give would be 4. I would recommend the dealership to others as I know my family has purchased two vehicles now and been pleased. I would likely return myself and hope this was just a mishap. More

Conrad makes it work! I met Conrad in Dec when our deal just couldn't work. Today he made this deal happen! He is THE best. I'll recommend! I met Conrad in Dec when our deal just couldn't work. Today he made this deal happen! He is THE best. I'll recommend! More

A Service Department Manager Who Could Care Less HORRIBLE experience! , buyer beware, if you want a good relationship in which the dealer takes care of your concerns and is helpful in solving your pr HORRIBLE experience! , buyer beware, if you want a good relationship in which the dealer takes care of your concerns and is helpful in solving your problem, this is not the place. I just spent 45 minutes with the service manager there and he was more concerned with trying to test my story and prove my service concerns wrong, rather than going outside to even look at the our Impala. We have a lot of water showing up under the glove box, in the floor board, passenger side. The service manager said he has not once heard of leaking and water accumulating in such a manner. When I told him of the 12 and more pages online, stating the Chevy Impala has had problems like this before, with many people online trying to figure it out, his exact words were " you can make anything up on the internet." Not exactly what I had expected to hear from a dealership service manager. Our family is the original owner of the 2003 Impala with only 84,000 miles on it and well taken care of. He felt that a car this old regardless of very low miles could have a bad leaking issue, and it wasn't a manufacture issue,,,,, interesting we have had other cars over the years with over 200,000 miles and never any issues, so is he saying maybe only an American made Impalas are prone to issues like major leaking after such few miles??? My biggest complaint with this company, Everett Chevrolet is that they advertise how great they are and are service friendly; yet, after the sale they obviously forgot about their ads on TV and could care less about looking at their customer's concerns. The service manager offered a $25 coupon off the possible solving of the problem, but with an estimate just to look at the car at $200, we figured after repairs, we could be in for an unpleasant surprise. So much for buying a car from a dealership and expecting good service after spending over $20,000 on a car. Don't get me wrong, they were not rude, they basically were just not interested in helping us in the leaky situation, so I recommend buying your Chevy somewhere else, or you may be disappointed with the service after the sale, and the not so compassionate service manager. Through the entire process the service manager never once even went outside to look at the car. We drove down to Clark tire where we always do business and told them about the leak and they immediately said "no worries, we'll take a look." He immediately went outside and looked at the window and lifted the hood, ran a hose pipe over the area and saw where the leak was coming from (10 minutes of work) and said " it looks like a cowl seal issue," - but my point is, Clark Tire treated me like the loyal customer I am. We have always bought all of our tires from there and will continue to do so, Everett did not meet our expectations of providing quality service or helping to even aid in resolving our issue, so we will never shop there again, nor ever purchase a car there. I guess this is a $22,000 dollar lesson, buy from someone who understands customer service and a company who doesn't conduct their service manager meetings at 10:15 in the morning, while customers are waiting to speak with them. Waiting and then not being satisfied with the results. Buyers beware! More

WOW! These All Stars understand customer relations! I worked in Customer Service for a major consumer products corporation for 40 years so I understand relationships and how to construct, adjust and fin I worked in Customer Service for a major consumer products corporation for 40 years so I understand relationships and how to construct, adjust and finalize deals. My work experience taught me much about listening and getting along with people; especially while negotiating and finalizing agreements. I usually take a few weeks to a few months to trade vehicles. The All-Star team at Everett Chevrolet helped us make a decision and finalize a deal during a couple phone calls and a single trip to the dealership. As we departed the dealership after purchasing a 2014 Silverado, my wife asked "did you expect to trade today, during our initial visit to the dealership?" I responded, "Yes, based on my phone conversation with Tom Bush yesterday, I fully expected to close the deal in a single trip because I had confidence in his ability to close a deal that was suitable to us and provided great value to us and the dealership. That's why I brought the checkbook along on the first trip." I searched dealerships and the internet for several weeks for a used Chevrolet or GMC truck with low mileage. After many hours of research, I came across two trucks at Everett Chevrolet in Hickory that interested me from the standpoint of mileage and price. I had never dealt with this dealership; therefore, I called the number listed on their website. The young lady who answered the phone projected a pleasant, caring and knowledgeable attitude. She knew the capabilities of each salesperson, quickly evaluated my needs and personality and made the correct match between me and the appropriate Everett salesperson. She even asked for my phone number in case the call dropped so someone could call me back. I asked her to connect me with a salesperson in Trucks. Tom Bush came on line. After chatting with Tom for a few minutes, I felt I could trust him. He even helped me evaluate my 2003 Denali by phone and gave me an approximate value if the condition was as I stated. I actually understated the appearance of my truck and he adjusted his offer accordingly once he conducted his personal evaluation. Based on his helpfulness, courtesy and understanding during that initial phone call, I made an appointment to drive the 1-1/2 hours, one-way, from our home to the dealership. When we arrived, he had the two trucks we discussed by phone sitting by the side door, ready for us to evaluate. We quickly settled on a used 2014 Silverado LTZ with 3,500 miles. Tom had my truck evaluated while we test drove the 2014. His initial offer was ready when we returned. We discussed a couple changes (adding pen striping and step rails so my wife could more easily enter and egress the vehicle). Following a couple adjustments to the proposed deal, we quickly agreed on a final price and Tom initiated documentation. Tom then introduced us to Ryan Hoke who has forgotten more about the electronics and other features of the truck than anyone else I've found ever knew. Ryan was so patient, pleasant and helpful! He's a wonderful trainer, teacher and coach. He demonstrates capabilities in a manner that made us feel we truly received great value for the money we spent for the vehicle. He highlighted capabilities and showed how they can be helpful and valuable tools to ensure we receive maximum benefit and satisfaction from our new vehicle. He even showed me things about my iPhone that AT&T had never communicated to me. We walked away from the session with him feeling we might be able to manage and utilize most of the electronic dash capabilities. If I were to start a dealership, Tom Bush and Ryan Hoke are the first two people I would attempt to hire because they understand customer relations like no one else I've ever met in the automobile business. To all of our new friends at Everett Chevrolet, thank you for a wonderful purchase experience! I hope the truck performs as well as the staff at Everett performed during our search and purchase. Johnny Dwiggins More

Purchase of 2012 Camaro I had a very good experience at Everett. I don't usually care for dealerships because they try to pressure you and always want you to meet and talk t I had a very good experience at Everett. I don't usually care for dealerships because they try to pressure you and always want you to meet and talk to the managers. Neil was very professional and knowledgeable. I would definitely recommend Everett and Neil to my friends. More