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Everett Chevrolet Buick GMC Cadillac

Hickory, NC

4.3
926 Reviews

161 Hwy 70 SE

Hickory, NC

28602

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Showing 926 reviews

November 10, 2023

Front grill of my 2012 CTS was damaged by a shopping cart. I visited the collision center to get an estimate and schedule a repair. GMC discontinued the support for the part. My estimator, Eddie, said More

by wsurbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Center-Eddie Brown
October 19, 2023

I have purchased at least 15 to 20 vehicles in the past 40 years. I can honestly say this was one of the best experiences I have ever had buying a vehicle. It began by finding the vehicle I wanted online. More

by Chevy Man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Snyder
September 04, 2023

Dealing with a dealership shouldn’t make you upset but when they offer $12,000 off MSRP on a 5295 miles on your car, it is embarrassment to them for doing it. They offered based on “Good Condition” but cl More

by BLURAYKING
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Rusty Lutz
Sep 05, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

I apologize that you had less than an excellent experience. The value that we offered you was based on real-time market data, which exceeded Kelly Blue Book by $500. As far as the evaluation of the condition is concerned, this was a sight-unseen evaluation. Only 3% of all cars according to KBB are in excellent condition so the assumption is that the vehicle is in good condition. The fact that some of the sound system has been "upgraded" can prevent the vehicle from being considered in excellent condition if the original equipment has been replaced. We are talking about a Ford Escape so demand drives the price. We would be glad to provide you with an additional in-person evaluation if you would like to stop by.

Sep 05, 2023 -

BLURAYKING responded

$500 above "GOOD CONDITION"?? None of the sound system was replaced JUST UPGRADED. NO response to the $2,000 5 year warranty Ceramic Coating. And NO response to me about the offer at $38,000 either. ALL ONE SIDED except the $500. And being so smart as "we are talking about a Ford Escape??? Really?? That there is dumb response. Your car is an older Mustang. It is a Ford. Demand drives the price?? Right. $40,000 is $2,500 above "GOOD CONDITION" price where your offer for the Titanuim is $3,000 under "GOOD CONDITON". I buy 5 to 6 cars a year. Don't treat me like a NEW BUYER. I;ve been buying cars since 1981.

Sep 06, 2023 -

BLURAYKING responded

I just went through their KBB comparison by PDF. Their MUSTANG is NOT a automatic. And Mine has the B & O Sound System. When you quote apples to oranges, get it right. This what we are talking about. They expect any customer to just drive their car there to get a "TRUE APPRAISAL" when they can't even get it right on the VIN#.

August 25, 2023

We had excellent customer service,our salesman Dennis was extremely helpful and knowledgeable about the car,everyone we had any dealings with was very friendly not pushy at all, very good car buying experian More

by coachrkh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Spencer, Sherman Powell
August 01, 2023

BUYER BEWARE ! ! WORST CHEVROLET DEALER EVER!! Purchased a 2023 Chevrolet Corvette 70th Anniversary from and Everett Chevrolet with 1100 miles on it. Let me start b More

by TKONRADJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dave Everett
Aug 03, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

We have spoke to this guest MULTIPLE times. He actually OWES US $2000 for the delivery of the Corvette to his home. He had a picture of the rollback we would be using and approved of it prior to delivery. His tag issues are resolved. There are always two sides to a story. We have been in business for 56 years because we do things the right way. We hope you enjoy your Corvette!

Aug 03, 2023 -

TKONRADJR responded

Yea, I have a text stating they would accept $1,000.00 after speaking to saleswoman! After receiving the car they kept $1,500.00 worth of 2 leather Anniversay bags that are listed on the window sticker! I called at least 15 times to resolve and Not 1 call back! After posting this they finally called, Not to resolve my horrific experience but threaten to lein my title! What a disgrace to Chevrolet Dealer!!!! I repeatedly asked for the owner to call and we could have resolved BUT typical dealer! Made $15k/$20k on both cars!! Pretty sad!!!!

Aug 03, 2023 -

TKONRADJR responded

Yea, I have a text stating they would accept $1,000.00 after speaking to saleswoman! After receiving the car they kept $1,500.00 worth of 2 leather Anniversay bags that are listed on the window sticker! I called at least 15 times to resolve and Not 1 call back! After posting this they finally called, Not to resolve my horrific experience but threaten to lein my title! What a disgrace to Chevrolet Dealer!!!! I repeatedly asked for the owner to call and we could have resolved BUT typical dealer! Made $15k/$20k on both cars!! Pretty sad!!!!

July 27, 2023

Been dealing with this dealership for over 25 years, bought 9 different vehicles from them with good results, however we bought a 2017 Yukon March of this year with a good sales transaction. After 5 day More

by crawmach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samantha
Aug 01, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

Mr. and Ms. Crawford, I am glad we touched base with you to let you know that your part that Samantha ordered a couple months back and was backordered and has finally come in! We look forward to your call in our service department to take care of it. Please let us know if there is anything else we can do in the meantime.

Aug 01, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

I am sorry that your experience has not met your expectations. Lin Tomasek, our Customer Relations Manager will be in touch today so that we can resolve the issue that you have had.

Jan 18, 2024 -

crawmach responded

Thank you for making everything right on our Yukon. I now realize it takes time in today's economy to get parts in so the issue wasn't really Everett's fault.

Jan 18, 2024 -

Everett Chevrolet Buick GMC Cadillac responded

Thank you for your update. I am glad we were finally able to get the part in and get your Yukon fixed for you. We look forward to seeing you again in the future for any needs you might have.

June 21, 2023

If your in the market, this is your dealership. Ive never had such great things to say about a dealership before. Candice has been over the top great at handling my issues and obstacles of my sit More

by Heidi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Candice
Jul 11, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

Hi Heidi- Thank you for sharing your positive experience on purchasing a vehicle at Everett and working with Candice as your sales staff. It's great to hear that Candice was able to work with you in your specific situation. Let us know if there is anything we can do for you and we look forward to working with you again.

June 21, 2023

I had a great experience purchasing a used truck from Everett. Alvin was my salesman, and he did a fantastic job. He worked with me online prior to me walking on the lot, and was very straightforward wit More

by brandonh
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alvin Woodruff
Jul 11, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

Hi Brandon- Thank you for sharing your positive experience on purchasing a vehicle at Everett and working with Alvin as your salesman. It's great to hear that Alvin provided excellent service and made the entire process straightforward and transparent for you. We look forward to working with you and your friends and family in the future!

April 27, 2023

I want to thank Dave Everett and Sherman Powell for helping me through the purchase process for my new truck. Sherman even came back to the dealership on his day off to work with me. I have traded se More

by tmfromkm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Everett, Ed Jenkins, Sherman Powell, Dillon Beaver
May 19, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

Our salespeople always work hard for you! Thank you for the 5-star review, Lynda and Mack! We look forward to seeing you at your next service.

April 22, 2023

Everett Chevrolet helped us find the perfect vehicle for our camper. Sherman Powell and Dave Everett treated us with respect. The employees there are very knowledgeable. Ed Jenkins is the best engineer w More

by tmfromkm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Everett, Ed Jenkins, Sherman Powell, Dillon Beaver
Apr 24, 2023 -

Everett Chevrolet Buick GMC Cadillac responded

We hope you enjoy your time at the NC outer banks and glad we were able to get your vehicle on the road!

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