Everett Chevrolet Buick GMC Cadillac
Hickory, NC
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Really nice to go to a dealership that wants you to leave happy not many of these around would like to thank everyone that was involved in the deal thank you all very much happy not many of these around would like to thank everyone that was involved in the deal thank you all very much More
I purchased my 2024 GMC Acadia back in August. Everett GMC agreed at the time of purchase to fix a chip in the paint. Prior to picking up my car I let them know it makes a noise when accelerating Everett GMC agreed at the time of purchase to fix a chip in the paint. Prior to picking up my car I let them know it makes a noise when accelerating and I would like that looked at as well. The car was returned to me over a week later and when the driver showed up nothing had been done to my car. Keep in mind I was never notified that they were returning my car. The driver called 15 minutes prior to pulling in my driveway. This was confirmed by the auto department who told me to have the driver return with my car. I also asked if anyone looked into the noise it makes when accelerating and they said they didn’t know anything about the noise but would make note to make sure it was looked at. The driver took my car back to the shop. I was told it would be 3 business days to have it repaired. It took them well over a week to finish my car and unfortunately, there was still no communication by their team. Based on their poor customer service and communication skills, I am giving them a poor score. I shouldn’t have to reach out multiple times to figure out what’s going on with my car and when it’s gonna be fixed, the dealer should be communicating with me. More
We recently had the pleasure of working with Justin Parker at Everette Chevrolet, GMC, Buick of Morganton, NC, and we want to commend him for his outstanding service. From the moment we arrived at t Parker at Everette Chevrolet, GMC, Buick of Morganton, NC, and we want to commend him for his outstanding service. From the moment we arrived at the dealership, Justin provided a clear and honest quote for the vehicle we were interested in, which demonstrated his integrity and transparency. Unlike our previous experience at another dealership on the same day, where we were misquoted the price and faced inflexibility, Justin's approach was refreshingly straightforward and fair. Justin’s willingness to negotiate the trade-in value of my vehicle showed his commitment to making the deal work for both parties. His professionalism and attentiveness were evident throughout the process, and he consistently demonstrated respect and courtesy towards me and my wife. The most notable aspect of working with Justin was his genuine dedication to customer satisfaction. He went above and beyond to ensure that we felt valued and informed, which made the purchasing process smooth and pleasant. Additionally, the finance manager worked diligently after hours to complete our sale, and the cleaning crew had the vehicle prepped and spotless by the time our paperwork was finalized. This level of dedication contributed significantly to what was the most positive buying experience we have had in many years. Thanks to Justin, we were able to purchase a truck that exceeded our expectations, and the trade-in value offered was competitive. The level of service we received was a stark contrast to our previous experience elsewhere, and it reinforced our decision to choose Everette Chevrolet, GMC, Buick. Justin Parker exemplifies what excellent customer service should be. We highly recommend him to anyone looking for a positive vehicle-buying experience. More
I purchased my 2022 Chevy Silverado RST yesterday and I could probably opt to write this review a year from now because it was a memorable experience. I worked with Will Norwood whose professionalism and a could probably opt to write this review a year from now because it was a memorable experience. I worked with Will Norwood whose professionalism and amicability led to a seamless purchase process making the 1 hour and 45 minute journey from Brevard in a 26 foot long UHAUL totally worth it. Driving my "new" truck back home was even more enjoyable after leaving the dealership feeling like I got a good deal, was treated with respect, and having worked with a salesperson who genuinely cares about his customers. If someone were to ask me if I'd shop here again, I'd say yes I would, ask for Norwood. More
Best experience I've ever had purchasing a vehicle. This was my first time purchasing a vehicle from this dealership. My salesman Steve Snyder was outstanding.. He was friendly and very helpful. He was This was my first time purchasing a vehicle from this dealership. My salesman Steve Snyder was outstanding.. He was friendly and very helpful. He was very prompt on helping me with the deal. More