Everett Chevrolet Buick GMC Cadillac

Took my vehicle for a RECALL and the MPVI. I received a video from the Lever I Tech that he was recommending a Brake Fluid Flush, a Fuel System Flush, and a Transmission Filter Change ( my ve I received a video from the Lever I Tech that he was recommending a Brake Fluid Flush, a Fuel System Flush, and a Transmission Filter Change ( my vehicle does not have a transmission filter). I called the Service Adviser and told him what had been recommended and asked what each service cost would be. He gave me a quote of $754.87. When I came to get the vehicle after the recommended service was completed, I was charged $853.58. I have no way to rate the "speed of service" or "quality of work performed" so I rate it as average. Since I live 25 miles from the Dealer there is no "shuttle service" so I have to have someone pick me up and then return me since I did not want to sit at the Dealer over 8 hours. More

Fast courteous service my advisor Samantha knows her stuff always look forward to seeing her they take good care of my truck 150k mi runs like new stuff always look forward to seeing her they take good care of my truck 150k mi runs like new More

My first visit to the service department for software update and tire check. Very friendly receptionist, scheduler and immediate check in. Really appreciate Jacob's help, clear answers to my questions an update and tire check. Very friendly receptionist, scheduler and immediate check in. Really appreciate Jacob's help, clear answers to my questions and excellent service. More

Really nice to go to a dealership that wants you to leave happy not many of these around would like to thank everyone that was involved in the deal thank you all very much happy not many of these around would like to thank everyone that was involved in the deal thank you all very much More

I went in to test drive a vehicle tyler soots was outstanding and honest and no pressure to buy very nice to work with outstanding and honest and no pressure to buy very nice to work with More

I purchased my 2024 GMC Acadia back in August. Everett GMC agreed at the time of purchase to fix a chip in the paint. Prior to picking up my car I let them know it makes a noise when accelerating Everett GMC agreed at the time of purchase to fix a chip in the paint. Prior to picking up my car I let them know it makes a noise when accelerating and I would like that looked at as well. The car was returned to me over a week later and when the driver showed up nothing had been done to my car. Keep in mind I was never notified that they were returning my car. The driver called 15 minutes prior to pulling in my driveway. This was confirmed by the auto department who told me to have the driver return with my car. I also asked if anyone looked into the noise it makes when accelerating and they said they didn’t know anything about the noise but would make note to make sure it was looked at. The driver took my car back to the shop. I was told it would be 3 business days to have it repaired. It took them well over a week to finish my car and unfortunately, there was still no communication by their team. Based on their poor customer service and communication skills, I am giving them a poor score. I shouldn’t have to reach out multiple times to figure out what’s going on with my car and when it’s gonna be fixed, the dealer should be communicating with me. More

Omar made the whole process stress free. He made me feel like a valued customer, and was not intense, or aggressive at all. He made me feel like a valued customer, and was not intense, or aggressive at all. More

Had a very good salesman and a very good experience Would recommend Everett to anyone experience Would recommend Everett to anyone More

John and the whole team at Everett are always so helpful! My service is always done quickly. My service is always done quickly. More

We recently had the pleasure of working with Justin Parker at Everette Chevrolet, GMC, Buick of Morganton, NC, and we want to commend him for his outstanding service. From the moment we arrived at t Parker at Everette Chevrolet, GMC, Buick of Morganton, NC, and we want to commend him for his outstanding service. From the moment we arrived at the dealership, Justin provided a clear and honest quote for the vehicle we were interested in, which demonstrated his integrity and transparency. Unlike our previous experience at another dealership on the same day, where we were misquoted the price and faced inflexibility, Justin's approach was refreshingly straightforward and fair. Justin’s willingness to negotiate the trade-in value of my vehicle showed his commitment to making the deal work for both parties. His professionalism and attentiveness were evident throughout the process, and he consistently demonstrated respect and courtesy towards me and my wife. The most notable aspect of working with Justin was his genuine dedication to customer satisfaction. He went above and beyond to ensure that we felt valued and informed, which made the purchasing process smooth and pleasant. Additionally, the finance manager worked diligently after hours to complete our sale, and the cleaning crew had the vehicle prepped and spotless by the time our paperwork was finalized. This level of dedication contributed significantly to what was the most positive buying experience we have had in many years. Thanks to Justin, we were able to purchase a truck that exceeded our expectations, and the trade-in value offered was competitive. The level of service we received was a stark contrast to our previous experience elsewhere, and it reinforced our decision to choose Everette Chevrolet, GMC, Buick. Justin Parker exemplifies what excellent customer service should be. We highly recommend him to anyone looking for a positive vehicle-buying experience. More