Evans Toyota - Service Center

I came in for an oil change for the first time since driving my vehicle from CA three days previously. Jeremy the sales associate came to me in the waiting room and blamed the previous people who did my driving my vehicle from CA three days previously. Jeremy the sales associate came to me in the waiting room and blamed the previous people who did my oil change for putting on my oil cap too tight (I have no way to prove that.) he informed me I would be paying $40 for a new cap and that they wouldn’t take responsibility for it since it wasn’t them who serviced the car last. I said why should I be the one who is responsible for it?? He said, “Well, or we could just NOT do the oil change” after I had already been waiting an hour. He said to contact the previous service department in CA to ask them for a refund. Also, I was charged $45 instead of $40 on the invoice. This is the worst customer service I have ever received. Lexus and Toyota should be embarrassed. Oh, that’s right…but they won’t be because Jeremy informed me that there’s no corporate to contact; each dealership is independently owned. Isn’t Jeremy a peach? More

The service agents are always Friendly, efficient and professional. Work is done on time and at projected cost. Amazing staff, I have been a customer for 30+ years, will not go anywhere else. professional. Work is done on time and at projected cost. Amazing staff, I have been a customer for 30+ years, will not go anywhere else. More

John is always great to work with. He is friendly and always willing to help any way he can! I would highly recommend him and Evans Toyota service! He is friendly and always willing to help any way he can! I would highly recommend him and Evans Toyota service! More

Quick and courteous service with convenient shuttle to and from anywhere in Fort Wayne. Will continue to take my cars there. and from anywhere in Fort Wayne. Will continue to take my cars there. More

As usual, the work they did was great. The real star of my visit, however, was Sam Harshbarger. He walked me through all the service items they were going to perform on my Yaris. He took t The real star of my visit, however, was Sam Harshbarger. He walked me through all the service items they were going to perform on my Yaris. He took the time to listen to my concerns about moving to Texas and continuing my service at a Toyota dealership. I felt like I was his only customer at the moment. I felt that he genuinely cared about me, my vehicle, and my move. If I was planning to remain in Fort Wayne, I would want Sam to handle my service visits exclusively going forward. He is absolutely awesome, and the management at Evans should recognize his excellence. If other customers feel as comfortable with him as I do, he will be a key to the continued success of the Evans Toyota service department. Thank you, Sam. I'll miss Evans Toyota when I move. I will count myself lucky if I am able to find someone like Sam when I get to Dallas. More

Arrived early. Service personnel was courteous and helpful. Discussed what needed to be done. Car was ready on time. Check out was quick snd efficient. Will return Service personnel was courteous and helpful. Discussed what needed to be done. Car was ready on time. Check out was quick snd efficient. Will return to this dealer at the next opportunity. More

Everyone at Evans Toyota has made us feel right at home. Every step of the service process was trouble free. All my experiences with Evans has been a positive one. I would do it all again for sure. Every step of the service process was trouble free. All my experiences with Evans has been a positive one. I would do it all again for sure. More

They make it quick and very easy! There follow up and scheduling is very prompt and well done. There follow up and scheduling is very prompt and well done. More

The service area was neat and clean; the service people did not try to talk me into other services that I didn't need. Large plushy chairs, free drinks and a large screen TV made the waiting easy. did not try to talk me into other services that I didn't need. Large plushy chairs, free drinks and a large screen TV made the waiting easy. More