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Evans Toyota
Ft. Wayne, IN
529 Reviews
Our family roots in the Fort Wayne area run deep. We first opened our doors all the way back in 1955, and we love what we do. We are still a family owned business and now our second generation has taken over. This family is still very involved in the day-to-day operation. In fact, if you ever have a problem that we aren’t taking care of properly, you can use one of our two red phones and get a direct line to our owner’s cellphone. That’s how confident we are in our level of customer service.
Our dealership is a full service dealership. Not only can we get you into a great car, but we can also give you the Toyota service or maintenance that you need. In addition to that, we provide rentals with over 90 cars available, and we provide insurance through Safeco and Progressive, which means we can provide any type of insurance you need. We are your comprehensive dealership and with our convenient location in Fort Wayne we can serve all the surrounding areas including New Haven, Columbia City, Auburn, Warsaw, Garrett, Decatur, and more!
At Evans Toyota we have a complete line-up of the latest Toyota vehicles. If you are looking for a new Toyota, then you have come to the right place. We have countrywide favorites like the Camry, Corolla, and RAV4, and we also have local staples like the Toyota Tundra and Tacoma. Whether you need a truck, car, SUV, or crossover, you can trust in our inventory to have the options that you need. Browse everything that we have in stock online, or come to see us in person. You can also take advantage of our college and military rebate programs.
In addition to our new inventory, we also have an extensive used inventory that includes a variety of vehicles from various manufacturers. Whether you are looking for a used Toyota or something else entirely, the team at Evans Toyota can help. Just like our new inventory, you can browse our entire used inventory right online. If you are thinking about trading in a vehicle, then we can help with
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 529 reviews
February 09, 2017
Great sales people AND service people; know many personally. Have worked with both Jason Campos in Sales for over 5 years who is extremely customer service oriented & also Dave Cornett in Service for over 15 yea Have worked with both Jason Campos in Sales for over 5 years who is extremely customer service oriented & also Dave Cornett in Service for over 15 years. Both have helped me out so much when there are any questions about our vehicles--Toyota Corolla 2011, Would recommend and often do, friends that need to buy a car or need service with their Toyota to see either of these gentlemen for car sales or service. More
by daughter123
February 09, 2017
Great Customer Service My salesman knew his stuff. He was very thorough and made my 1st new car experience a great one. Jason and the rest of the staff at Evans Toyota staff My salesman knew his stuff. He was very thorough and made my 1st new car experience a great one. Jason and the rest of the staff at Evans Toyota staff are top notch in my book! Would definitely do business there again! More
by Xavier1125
Employees Worked With
February 06, 2017
Highly Recommended!!! Jason Campos and Theo helped us with all of our 4 vehicles that we got from Evans Toyota. Very accommodating people and they go above and beyond to he Jason Campos and Theo helped us with all of our 4 vehicles that we got from Evans Toyota. Very accommodating people and they go above and beyond to help you get a vehicle that's right for your lifestyle and budget!!! More
by Mbwright0108
February 06, 2017
Get a vehicle every time Im there...! Have had the pleasure of working with Jason Campos 4 times now. Both myself and my girlfriend have gotten vehicles from him. Everything goes well each Have had the pleasure of working with Jason Campos 4 times now. Both myself and my girlfriend have gotten vehicles from him. Everything goes well each time! More
by BjDeleon42
Employees Worked With
February 06, 2017
Jason Campos is the only Car Salesman I'd ever work with For several years now, I have been sending all of my friends and family to Jason Campos at Evans Toyota. Originally, my best friend had recommended h For several years now, I have been sending all of my friends and family to Jason Campos at Evans Toyota. Originally, my best friend had recommended him to me and for a good reason. Jason is the kind of guy you know isn't going to say one thing and mean another. He is very professional, patient and honest (unlike the typical car buying environment). Most recently, 2 separate female cousins went and saw Jason on 2 different occasions, after checking out other dealerships. I was so pleased when I heard they shared my feelings, that he was very in tune with them as a customer and zeroed in on the perfect vehicles within their budgets and needs. Jason Campos will not steer you wrong when it comes to buying a car! More
by Ky_jonesie
Employees Worked With
January 17, 2017
Very disappointed I purchased a used Camry from this dealership and in 2 months still do not have the paperwork to register the car. I call and complain but calls are n I purchased a used Camry from this dealership and in 2 months still do not have the paperwork to register the car. I call and complain but calls are not returned. Very frustrating and disappointed. I will never recommend this dealership to anyone. More
by Toyota-Fan
Employees Worked With
Jessica
December 07, 2016
EVANS Toyota I do not recommend this service center. We took our certified Sienna in for a new battery. We purchased the vehicle 3 weeks ago. The service center I do not recommend this service center. We took our certified Sienna in for a new battery. We purchased the vehicle 3 weeks ago. The service center told us the battery was covered by our warranty. When my husband returned to pick up the van the battery was not replaced. The service center said our battery was fine. The van died within 2 hours after my husband picked it up. We returned to the dealership with the van the next day and insisted they replace the battery. They (the same person from the previous day) told us the battery was not covered by our warranty. The customer service at this dealership is atrocious! Do not take your vehicle to them! More
by Brandy1234
Employees Worked With
Ben
November 06, 2016
Friendly service This dealership was helpful and kind. I got a great deal on my 2013 Nissan Rogue. It is fully loaded and sharp! They came off their asking price and a This dealership was helpful and kind. I got a great deal on my 2013 Nissan Rogue. It is fully loaded and sharp! They came off their asking price and accepted my offer. Curtis was great to work with. More
by AR75
Employees Worked With
Curtis
May 28, 2016
Crooks! Liars! My wife took her vehicle in for an oil change and got ripped off! Service tech told her that the vehicle REQUIRED full synthetic oil which was a blata My wife took her vehicle in for an oil change and got ripped off! Service tech told her that the vehicle REQUIRED full synthetic oil which was a blatant lie. They charged $70 and pulled one over on her. WILL NEVER GO BACK! More
by Acarr
Employees Worked With
Zachary Nieuwlandt
October 23, 2015
shotty service In August of 2014 we purchased a used 2010 Ford Flex from Evans Toyota. At the time we negotiated the purchase the center console lid was broken and c In August of 2014 we purchased a used 2010 Ford Flex from Evans Toyota. At the time we negotiated the purchase the center console lid was broken and completely disconnected from the console. We were told parts/labor would cost $400 to fix the console, it was agreed that we would split the cost of repairs with Evans. The repairs were completed in Mid-September 2014 and everything appeared to be in order. Roughly a year later, late September 2015, I came out to the vehicle to discover that the lid had separated from the plastic assembly that comprises the entire lid. It was at this point that I discovered that when Evans' service department made the repairs they reused the upper lid component from the broken console (the part covered in leather). The part had a split down the middle inside where the plastic supports the leather, furthermore two plastic supporting rings that hold the shaft to the latch were missing as well as one of the threaded standoffs where the screws hold everything together go. Upon closer inspection I was able to determine the reason the repair failed. First off, since one of the standoffs were broken, Evans used a larger screw in an attempt to catch what little plastic remained. Secondly, with the support rings missing, all of the pressure from the spring that operates the latch pushed not on those rings, but instead on the lower plastic piece. It was most likely never designed to support this pressure as the other remaining standoff near the latch assembly succumbed to the pressure and also split off. Shortly after this failure I approached Evans about the issue, explained the situation and that the repairs were of obvious inferior quality. They inspected the failure, priced parts, then said they'd get back to me on whether or not sales would be willing to foot the bill for the supplemental repair. I later received a call from a service tech informing me that sales would not pay for the repairs. He in turn transferred me to the manager of the service department, during our discussion he claimed that the repairs were all done appropriately and due to being outside of warranty they'd do nothing about it. After further discussion he said he would speak to their customer relations manager to see if they'd be willing to perform a good will repair. This call took place on the 9th, he said he'd get back to me the following Monday. Monday came and went and heard nothing, I tried calling in again the following Thursday, leaving a voicemail with another manager and also have not heard a single word from them. We paid $200 to have the console of this vehicle fixed, and while repairs were certainly performed, they were not done to even a reasonable level of standards. Furthermore, we were never informed that they'd be reusing parts from the previous console. The fact that they used a different sized screw indicates they were well aware that reused part was not fully intact. I fully believe that this repair failed because previously broken parts were used. I believe that Evans was dishonest in reusing parts without providing any notification to us whatsoever. In my mind, fixed doesn't mean it fails a year later. Fixed in my mind means it works and will last as long as it would have when new from the factory. We did not receive $200 nor $400 worth of service or parts. More
by Casey Claypool
Employees Worked With
Casey Claypool
