Evans Toyota

I traded in a very nice Buick Enclave to get a Chrysler Pacifica to better meet the needs of my family. The team that sold me the vehicle was very kind (Reggie and Chris). After we bought the vehicle- N Pacifica to better meet the needs of my family. The team that sold me the vehicle was very kind (Reggie and Chris). After we bought the vehicle- Nothing but trouble. Sliding doors won't stay shut. Transmission issues. Heating/AC vents going out, etc. We bought "the best extended warranty" and it doesn't even cover what's wrong with the vehicle. We took it in for service, and again everyone was kind. However the only thing they could do under warranty is exchange the radio screen, because that, too, was going bad. This was over a month ago and still haven't been contacted to replace the screen. I called and spoke with Kathy Waters who promised to do everything they can to get us out of this mess. That promise was not fulfilled by financing. We would have to roll over 13 THOUSAND dollars on a vehicle we got 4 months ago. I feel like we went to a shady Buy Here Pay here instead of a well known family name business. "The market changes every day." One offer. No negotiations at all. I'm upset and feel stuck with a vehicle I can't rely on for my family. This was a huge mistake for us. Not a business that thinks of the little man and families. More

Excellent service. Jeremy did a great job. Their shuttle driver did a good job picking me up when my vehicle was ready. Jeremy did a great job. Their shuttle driver did a good job picking me up when my vehicle was ready. More

Went to Evans Toyota for routine oil change and maintenance. Dealt with John who was awesome. Tech was efficient getting the work done. Well done Evans Toyota Service Center Team! maintenance. Dealt with John who was awesome. Tech was efficient getting the work done. Well done Evans Toyota Service Center Team! More

I came in for an oil change for the first time since driving my vehicle from CA three days previously. Jeremy the sales associate came to me in the waiting room and blamed the previous people who did my driving my vehicle from CA three days previously. Jeremy the sales associate came to me in the waiting room and blamed the previous people who did my oil change for putting on my oil cap too tight (I have no way to prove that.) he informed me I would be paying $40 for a new cap and that they wouldn’t take responsibility for it since it wasn’t them who serviced the car last. I said why should I be the one who is responsible for it?? He said, “Well, or we could just NOT do the oil change” after I had already been waiting an hour. He said to contact the previous service department in CA to ask them for a refund. Also, I was charged $45 instead of $40 on the invoice. This is the worst customer service I have ever received. Lexus and Toyota should be embarrassed. Oh, that’s right…but they won’t be because Jeremy informed me that there’s no corporate to contact; each dealership is independently owned. Isn’t Jeremy a peach? More

The service agents are always Friendly, efficient and professional. Work is done on time and at projected cost. Amazing staff, I have been a customer for 30+ years, will not go anywhere else. professional. Work is done on time and at projected cost. Amazing staff, I have been a customer for 30+ years, will not go anywhere else. More

John is always great to work with. He is friendly and always willing to help any way he can! I would highly recommend him and Evans Toyota service! He is friendly and always willing to help any way he can! I would highly recommend him and Evans Toyota service! More

Quick and courteous service with convenient shuttle to and from anywhere in Fort Wayne. Will continue to take my cars there. and from anywhere in Fort Wayne. Will continue to take my cars there. More

As usual, the work they did was great. The real star of my visit, however, was Sam Harshbarger. He walked me through all the service items they were going to perform on my Yaris. He took t The real star of my visit, however, was Sam Harshbarger. He walked me through all the service items they were going to perform on my Yaris. He took the time to listen to my concerns about moving to Texas and continuing my service at a Toyota dealership. I felt like I was his only customer at the moment. I felt that he genuinely cared about me, my vehicle, and my move. If I was planning to remain in Fort Wayne, I would want Sam to handle my service visits exclusively going forward. He is absolutely awesome, and the management at Evans should recognize his excellence. If other customers feel as comfortable with him as I do, he will be a key to the continued success of the Evans Toyota service department. Thank you, Sam. I'll miss Evans Toyota when I move. I will count myself lucky if I am able to find someone like Sam when I get to Dallas. More

Arrived early. Service personnel was courteous and helpful. Discussed what needed to be done. Car was ready on time. Check out was quick snd efficient. Will return Service personnel was courteous and helpful. Discussed what needed to be done. Car was ready on time. Check out was quick snd efficient. Will return to this dealer at the next opportunity. More