Euro Motorcars Germantown - Service Center

Upon my arrival at the service department each person I interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowled interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowledgeable as well. It is not often you leave the service department at a dealership with a "warm and fuzzy" feeling of not being ripped off, but I did during my recent visit! More

I bought a used car from this dealer, and have always had it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are d it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are doing to your car (particularly when you really don't know much about mechanics), Ted was thorough, concise and completely non-patronizing. More

The service managers at Euro Motorcars Germantown are first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken c first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken care of. I've purchased two cars through this dealership, and have only used the dealer's service. I appreciate their flexibility in scheduling, love the free loaner Mercedes (no need for shuttles, or my wife having to pick me up and drop me off), and appreciate the way they stand by their brand. More

My overall experience for the last several years at Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product li Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product line, quality work performed and is customer focused). More

I have been to the Euromotorcars service department a few times, to get my car serviced, and the service has been exceptional. Friendly, fast, courteous....I recently went in because of an issue with my soun times, to get my car serviced, and the service has been exceptional. Friendly, fast, courteous....I recently went in because of an issue with my sound stsytem. They fixed it quickly and just made me feel like a very valued customer More

Euromotorcars Germantown consistently provides superior customer service. Rob Fetteroff is a consumate professional and I trust him completely with my Mercedes. Service has been superior and everyone from customer service. Rob Fetteroff is a consumate professional and I trust him completely with my Mercedes. Service has been superior and everyone from the person I meet when I drive up, to the car rental agents to the person who delivers my car to me when my service is complete are very friendly, professional and go out of their way to please. My hat is off to Rob and his team. More

Excellent dealership. Easy to work with. Use to drive only Audi's now I wouldn't go back because of the way one of there dealerships treated me. Always friendly and cooperative. Nice to have a loaner car only Audi's now I wouldn't go back because of the way one of there dealerships treated me. Always friendly and cooperative. Nice to have a loaner car as well. have recommended the dealership to others. Thanks keep it up. Tom Clendenin More