Euro Motorcars Germantown - Service Center

Quality Professional Service Joe Guzman is not only an ambitious and proactive Mercedes Benz Service Advisor but also an inspiring expert. Reliable and hardworking individual. Exp Joe Guzman is not only an ambitious and proactive Mercedes Benz Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way. More

My experience with EuroMotors of Germantown Joe Guzman, is my service advisor and I am very lucky to have him on board. Each time that I bring both of my cars in for service, I am greeted by my Joe Guzman, is my service advisor and I am very lucky to have him on board. Each time that I bring both of my cars in for service, I am greeted by my Euro-Motors team. After the team has taken over my vehicle which is in preparation for service. Mr. Guzman takes over and starts recording the details as to why the car has been brought in for service. I am confident that Joe will be my service advisor for as long as I own these two cars. More

Takes a week to resolve an issue? Purchased a CPO '12 MB in late January, 2014 that had several MBUSA incentives, one which was pre-paid maintenance (2-year/2-service). Car need servic Purchased a CPO '12 MB in late January, 2014 that had several MBUSA incentives, one which was pre-paid maintenance (2-year/2-service). Car need service and I am living in Delaware Called the local dealer and they informed me that the car was not listed for pre-paid maintenance - Euro-Germantown told me the same. Euro Germantown Business Manager did not properly process the incentive. Still unresolved - had to contact MBUSA to try to get this resolved...... still unresolved :-( More

I worked with Dave Hutchison, our service advisor. Dave was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle. He really knows his business. I would be pleased to recommend Dave to anyone who has occasion to visit the dealership for service. More

The people at EuroMotorcars Germantown are exceptional to work with in both service and sales, and I regularly recommend this dealership to my Family and friends! work with in both service and sales, and I regularly recommend this dealership to my Family and friends! More

Gordan is a fantastic Service Advisor -- this is one of the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is very thorough and explains every bit of the service as well as the best service to do for each vehicle. All dealerships could learn a lot from Euromotorcars Germantown! More

My primary contacts at EuroMotorCars Germantown are Scott Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular servic Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular service call. The process at this dealership could not be more streamlined, and the people, wall-to-wall, present themselves in exceedingly professional fashion. The process of renting a car for the day while my Mercedes is being serviced is smoother than ever. It shouldn't surprise visitors that a Mercedes dealer won't be the cheapest in town, but you get what you pay for. My first choice is EuroMotorCars Germantown. More

I bought a Mercedes Benz ML350 from Carmax couple weeks ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership – EuroMotorcars at Germantown several times ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership – EuroMotorcars at Germantown several times. My service representative, Gordon Perfater was very helpful and professional. He checked my car carefully and then told me what might cause these problems. Later he showed me some functions I didn’t know before (this is my first Mercedes Benz). Finally, he promised that these problems could be fixed. He was so nice, very patient and knowledgeable. I had a very good experience with EuroMotorcars at Germantown. More

Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a f checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!! So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/ More