Euro Motorcars Germantown - Service Center

I received the usual, exceptional care from Service Dept. Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me wh Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me when I first arrived, while Dave was dealing with a customer (busy morning). I really liked that! These guys really do work as a team. I have only great things to say about Dave and his team ever since 2008 when I purchased the SLK. Dave has been more than just a maintenance manager, he takes great pride in what he does and seems to have a stake in the care and feeding of my vehicles. That is something you just don't find very often in the world today. I know that when I bring my car in for service, its going to get done right by people who know there stuff. That includes Dave and his entire team. First class professional service from a guy who takes pride in his work. More

brought my Gl450 for service my service adviser was joe Guzm I brought my Gl450 for service my service adviser was joe Guzman he is not professional at all, I spent over $1,000, my gl was nt given a complimentar I brought my Gl450 for service my service adviser was joe Guzman he is not professional at all, I spent over $1,000, my gl was nt given a complimentary service they didn't vacuum my wiper blade was taken off it wasn't replace when the work was completed, my battery was nt covered when work was completed, my car was not washed , this is the worst service ever by mercedes-benz other locations give you a complimentary service with oil change . More

The worst customer service ever I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up my car after it was serviced and was ignored for a while. I went to hunt some service advisor and was told to go directly to a cashier to pay for the services given to me but did not explain what services were provided. I asked the cashier was services were provided and she said she didn't know. Just sign and pay for the "services". Twenty minutes later I got my car. I found the replaced windshield had a ton of dust all around the perimeter. I went to get the service advisor to get him to clean it and we found that the windshield wiper was broken. I asked for the supervisor and showed him what happened. He saw the broken wiper but he said he didn't understand what I was talking about. "What is wrong" he said. Clearly the broken wiper was invisible to him evidently. Horrible experience. After I started driving home I noticed that there was air coming from the seals around the windshield and it was not fixed properly. I pulled over and called them to ask if I could return for them to inspect these problems and they said that I'd have to make an appointment first. So I had to drive home with the potential of the windshield caving in on me which is life threatening. That thought didn't seem to bother them. I've never had this kind of crappy service from any other dealer. Lexus service is outstanding. This place sucks. I'll never come back. More

Great Service Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person; pleasant, patient when needed and clear when answering questions. Really knowledgable. Daniel explained the different options I had before making my purchase. More

Superb Service The cordial and helpful staff create an island of civility in this workaday world. Joe Guzman provides excellent, professional customer service while The cordial and helpful staff create an island of civility in this workaday world. Joe Guzman provides excellent, professional customer service while carefully assessing my vehicle's needs. Many times the staff has gone out of their way to replace a light bulb or other small but necessary item for no charge. The loaner policy and scheduled appointments makes it convenient to drop my car off for servicing - this is our second purchase with Euromotors Germantown and the excellent service was a big factor in our choice. This dealer has continually stood by their product and has dealt fairly and at times more than generously with our maintenance needs. I must also mention the personable but always professional Larry Stringfield who has done much to make us customers for life. More

Great Experience Superb customer service!!! I've got the best Mercedes Advisor,patient,helpful pleasant,knowledgeable and practical.Thank you Gordon..Everyone at Germa Superb customer service!!! I've got the best Mercedes Advisor,patient,helpful pleasant,knowledgeable and practical.Thank you Gordon..Everyone at Germantown has been wonderful!!! More

Great customer service with a smile. The entire staff cares. From the customer service desk to the general manager Euro Mercedes Germantown displays outstanding professionalism and always offers a friendly smile From the customer service desk to the general manager Euro Mercedes Germantown displays outstanding professionalism and always offers a friendly smile or handshake. They truly care and provides the true Mercedes excellence that's why even when I do not require service I still stop by to just say hello . Regards LaMont Alex Nowlin More

Customer service I have visited the dealership serveral occasion and had one of the best customer service of my life coming from someone I can call a friend named Bren I have visited the dealership serveral occasion and had one of the best customer service of my life coming from someone I can call a friend named Brennen King. He was so much of a help by answering all my questions and following up with the service of my car. I think the dealership needs more kind, patent and helping people like Brennen to help build the companies image. More