Euro Motorcars Germantown

I needed to bring my recently purchased Mercedes to a shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent ser shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent service shop. However, I did a little shopping around by phone and found that their cost is in line with others around. I decided to try this dealer out and see how the overall experience would go. To say that I was pleasantly surprised is an understatement. The service department and Dave in particular were amazing. They should be a model for an industry that is plagued by shoddy work and missed expectations. I don't know about the car buying experience with this store, but I will say that the next time I need any service done on my Mercedes, I will be calling these guys first. Some of the things that stood out for me were: ease of dropping off my car and getting checked in, speed in getting a loaner car (Enterprise desk is right next to the service desk), call-back time (about 2 hours) to discuss what needed to be done to the car, meeting their stated repair time, receiving a call and an email stating the car was ready (invoice was attached to the email), quality of the work, washing the car, the comfortable waiting area, and coffee! Thank you Euromotorcars of Germantown! More

Rob Fetterolf, is without a doubt, the best Service Writer I have ever dealt with. I have own my 2 Mercedes for several years and it took time to find a Dealership and Service Dept within that I feel Writer I have ever dealt with. I have own my 2 Mercedes for several years and it took time to find a Dealership and Service Dept within that I feel total confidence. Any time I have taken either of my vehicles in for general servicing or a problem, Rob was there to ease my mind and kept me abreast of all action needed or being taken with my car. He has recommended various ittems that needed attention right away and suggested things that could or should wait for a different time. Each time he explained was it was needed or to wait. I honestly feel he takes a real interest with each person he deals with. The entire staff inthe Srevice Dept at EuroMotors Germantown in of the highest professional level. Great job and Tanks to All. More

I have worked with Rob Fetterolf for the service and repair of my vehicle. He has alwyas been couteous, informative, and responsive. Having dealt with several service providers over the years, I can s repair of my vehicle. He has alwyas been couteous, informative, and responsive. Having dealt with several service providers over the years, I can say, without hesitation, that Euromotorcars Germantown is the best and that Rob has been the most helpful of any of the people I have dealt with. Even if the cost is not the lowest around, it is worth it. Shopping price makes no sence given the high quality of service. More

I have a bill for almost $2,350.00 & my car is still not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Merced not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Mercedes I am not rich!! It was a gift. My side mirror is not secured! I can go on & on. I deserve a credit on my bill & I'm not alone on this thought. I went to Euro in Germantown because I was treated very well before but enough is enough!!! I think you need to check out your mechanics, make sure they know what they are doing. It was not Rob Fetterolf fault! Thank you, Chris Kline P.S I do not want to check that I accept the terms but I have NO CHOICE!! More

Mr. Winfield is an outstanding service provider. Even though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. I have often heard people say they would stay away from dealerships for service due to higher costs. My experience at EuroMotorcars Germantown has been exceptional, and well worth the investment for excellent service and support. More

I really am happy with everything about EuroMotorcars Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcomin Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcoming right from the start. I love this dealer and the the professionalism received upon my every arrival. More

I would like to express my appreciation for ROB I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged f I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged from my Disk Magazine working only sometimes - to problems with the Rear-Lift Trunk Door of my ML-320 which after a bad repair by another Dealer was defective - Rob advised what to do to me and offered to tell the Parts Numbers to the guys in other shop ( which has already been paid by the Insurance = GEICO) Thanks a lot Albert More

Their extended warranty is so full of holes you could drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly exclude drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly excluded) and wanted $900 for a simple job More

Upon my arrival at the service department each person I interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowled interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowledgeable as well. It is not often you leave the service department at a dealership with a "warm and fuzzy" feeling of not being ripped off, but I did during my recent visit! More

I bought a used car from this dealer, and have always had it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are d it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are doing to your car (particularly when you really don't know much about mechanics), Ted was thorough, concise and completely non-patronizing. More