Euro Motorcars Germantown

I have a bill for almost $2,350.00 & my car is still not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Merced not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Mercedes I am not rich!! It was a gift. My side mirror is not secured! I can go on & on. I deserve a credit on my bill & I'm not alone on this thought. I went to Euro in Germantown because I was treated very well before but enough is enough!!! I think you need to check out your mechanics, make sure they know what they are doing. It was not Rob Fetterolf fault! Thank you, Chris Kline P.S I do not want to check that I accept the terms but I have NO CHOICE!! More

Mr. Winfield is an outstanding service provider. Even though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. I have often heard people say they would stay away from dealerships for service due to higher costs. My experience at EuroMotorcars Germantown has been exceptional, and well worth the investment for excellent service and support. More

I really am happy with everything about EuroMotorcars Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcomin Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcoming right from the start. I love this dealer and the the professionalism received upon my every arrival. More

I would like to express my appreciation for ROB I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged f I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged from my Disk Magazine working only sometimes - to problems with the Rear-Lift Trunk Door of my ML-320 which after a bad repair by another Dealer was defective - Rob advised what to do to me and offered to tell the Parts Numbers to the guys in other shop ( which has already been paid by the Insurance = GEICO) Thanks a lot Albert More

Their extended warranty is so full of holes you could drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly exclude drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly excluded) and wanted $900 for a simple job More

Upon my arrival at the service department each person I interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowled interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowledgeable as well. It is not often you leave the service department at a dealership with a "warm and fuzzy" feeling of not being ripped off, but I did during my recent visit! More

I bought a used car from this dealer, and have always had it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are d it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are doing to your car (particularly when you really don't know much about mechanics), Ted was thorough, concise and completely non-patronizing. More

I was toying with the idea of buying a convertible, but had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and wa had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and was immediately greeted by Larry Stringfield who is one of their sales representatives. I immediately fell in love with the E350 convertible, but since I was not initially considering a Mercedes, I had a ton of questions. Larry took an extended period of time on two separate occasions to patiently answer my questions and made sure that I understood all of my options. Without my realizing it, he even stayed over an hour past closing time on my first night there. Despite the extended time he spent with me, he never pressured me or tried to move in to "close the deal". He was extremely knowledgable about the car and simply continued to serve me until I was able to come to a decision that I was comfortable with (and still am!). I have now had the car for close to three weeks and Larry has already called to check in with me a couple of times - not to sell me anything else, but simply to make sure that my total car buying experience (even after the sale was done) was exceptional - which it was. I test driving many different makes and models of cars over the last month, I have met many friendly and helpful sales people, but Larry and Euro Motorcars stand head and shoulders above the rest. More

Let me first say that buying a Mercedes was the furthest thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. I’m now a proud owner of a Mercedes-Benz. Where do I start? Probably with Abdul himself – never in my car buying experience have I ever found a more informed professional; he knew absolutely everything there was to know about my car. He respected the fiscal boundaries I set and at no time did I ever feel pressure to “close the deal” or that he wanted “make the sale” – he was genuinely committed to finding just the right vehicle for me on my terms, something that I’ve NEVER experienced in the past. I had complete confidence in Abdul and told my husband that if the car I wanted within my parameters existed, he would find it for me…period. And he did. I made the drive during rush hour a few times out to Germantown and would do it again without blinking an eye. That’s how impressed I am with the overall level of professionalism at EuroMotorcars. It was, and as I enjoy my Mercedes, continues to be, worth the trip! More

The service managers at Euro Motorcars Germantown are first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken c first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken care of. I've purchased two cars through this dealership, and have only used the dealer's service. I appreciate their flexibility in scheduling, love the free loaner Mercedes (no need for shuttles, or my wife having to pick me up and drop me off), and appreciate the way they stand by their brand. More