Euro Motorcars Germantown

My first visit with EuroMotors of Germantown was the service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure t service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure that I was not only comfortable waiting, but kept me informed with frequent status updates. It also helped that they have a "5-star" waiting area! That was a huge reason my wife and I went back to EuroMotors in Germantown when we decided to trade-in the 2011 on a 2014. Jon Charles, our sales consultant was fantastic to work with from start to finish. He was extremely knowledgable and paid attention to exactly what we wanted, making the entire process a pleasant experience. Narsh Smith, the finance manager, was also very personable and made the transfer and final paperwork quick, smooth and painless! Even the young man (sorry, I didn't get his name) transferring my organzational plates did it with a huge smile and paid attention to detail. I will and already have recommended EuroMotors of Germantown to friends & family. Excellent job by everyone! More

After purchasing a CPO Mercedes GL450, two days later, noticed chip in windshield, contacted insurance to get it fixed. They sent Safelite tech who said that the chip was previously repaired. Notified A noticed chip in windshield, contacted insurance to get it fixed. They sent Safelite tech who said that the chip was previously repaired. Notified Abdul, and he refused to accept responsibiltiy to replace the windshield. Instead, he kept trying to minimize it or suggest that things like this happen and I should live with it. Not at all the level of customer service one expects from MB. Certified Pre-Owned inspection did not live up to its advertisement. Elevated issue to MB USA, and yet Abdul continues to refuse to pay for full replacement. He offered to pay for half of the replacement. This is the sixth MB we have owned, and never have we had such terrible customer service. Avoid EUROMOTOR Cars Germantown. More

Larry Stingfield is one of the best and most honest car salespersons that I have ever felt with. He goes above and beyond for his customers, even after you have owned the vehicle for a while. This is why salespersons that I have ever felt with. He goes above and beyond for his customers, even after you have owned the vehicle for a while. This is why I have purchased many vehicles from him and have referred him to many, many friends! More

Gordan is a fantastic Service Advisor -- this is one of the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is very thorough and explains every bit of the service as well as the best service to do for each vehicle. All dealerships could learn a lot from Euromotorcars Germantown! More

My primary contacts at EuroMotorCars Germantown are Scott Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular servic Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular service call. The process at this dealership could not be more streamlined, and the people, wall-to-wall, present themselves in exceedingly professional fashion. The process of renting a car for the day while my Mercedes is being serviced is smoother than ever. It shouldn't surprise visitors that a Mercedes dealer won't be the cheapest in town, but you get what you pay for. My first choice is EuroMotorCars Germantown. More

This dealership and the staff are great. Everyone was very helpful, knowledgeable, friendly. Truly a pleasure doing business with them and will definitely choose them for future purchases. Couldn't ask very helpful, knowledgeable, friendly. Truly a pleasure doing business with them and will definitely choose them for future purchases. Couldn't ask for any better service. More

I bought a Mercedes Benz ML350 from Carmax couple weeks ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership – EuroMotorcars at Germantown several times ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership – EuroMotorcars at Germantown several times. My service representative, Gordon Perfater was very helpful and professional. He checked my car carefully and then told me what might cause these problems. Later he showed me some functions I didn’t know before (this is my first Mercedes Benz). Finally, he promised that these problems could be fixed. He was so nice, very patient and knowledgeable. I had a very good experience with EuroMotorcars at Germantown. More

Mr. Gordon kept us informed on the status of our new car from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends. We have purchased four Mercede from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends. We have purchased four Mercedes and other cars over the years traveling the country during our military days and we never received the level of service and the appreciation that we received from Mr. Gordon. We are enjoying our 2013 Mercedes-Benz C350 and will for many years. More

Euromotorcars Germantown sets the bar for all Mercedes Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from them. I "highly recommend " anyone considering a new vehicle to visit, look, and experience what we have throughout the years. GREAT DEALERSHIP! More

Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a f checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!! So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/ More