Euro Motorcars Germantown
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Larry Stingfield is one of the best and most honest car salespersons that I have ever felt with. He goes above and beyond for his customers, even after you have owned the vehicle for a while. This is why salespersons that I have ever felt with. He goes above and beyond for his customers, even after you have owned the vehicle for a while. This is why I have purchased many vehicles from him and have referred him to many, many friends! More
Gordan is a fantastic Service Advisor -- this is one of the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is very thorough and explains every bit of the service as well as the best service to do for each vehicle. All dealerships could learn a lot from Euromotorcars Germantown! More
My primary contacts at EuroMotorCars Germantown are Scott Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular servic Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular service call. The process at this dealership could not be more streamlined, and the people, wall-to-wall, present themselves in exceedingly professional fashion. The process of renting a car for the day while my Mercedes is being serviced is smoother than ever. It shouldn't surprise visitors that a Mercedes dealer won't be the cheapest in town, but you get what you pay for. My first choice is EuroMotorCars Germantown. More
This dealership and the staff are great. Everyone was very helpful, knowledgeable, friendly. Truly a pleasure doing business with them and will definitely choose them for future purchases. Couldn't ask very helpful, knowledgeable, friendly. Truly a pleasure doing business with them and will definitely choose them for future purchases. Couldn't ask for any better service. More
I bought a Mercedes Benz ML350 from Carmax couple weeks ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership – EuroMotorcars at Germantown several times ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership – EuroMotorcars at Germantown several times. My service representative, Gordon Perfater was very helpful and professional. He checked my car carefully and then told me what might cause these problems. Later he showed me some functions I didn’t know before (this is my first Mercedes Benz). Finally, he promised that these problems could be fixed. He was so nice, very patient and knowledgeable. I had a very good experience with EuroMotorcars at Germantown. More
Mr. Gordon kept us informed on the status of our new car from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends. We have purchased four Mercede from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends. We have purchased four Mercedes and other cars over the years traveling the country during our military days and we never received the level of service and the appreciation that we received from Mr. Gordon. We are enjoying our 2013 Mercedes-Benz C350 and will for many years. More
Euromotorcars Germantown sets the bar for all Mercedes Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from them. I "highly recommend " anyone considering a new vehicle to visit, look, and experience what we have throughout the years. GREAT DEALERSHIP! More
Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a f checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!! So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/ More
I considered purchasing a used Mercedes Benz. EuroMotorcars will do a thorough prepurchase inspection. They did - on two different vehicles. Very thorough: missed and due required services, obvio EuroMotorcars will do a thorough prepurchase inspection. They did - on two different vehicles. Very thorough: missed and due required services, obvious things like body and tire condition etc. One vehicle had a large number of individually-insignificant problems, but altogether they would have been expensive. The second vehicle looked and drove great, but the service department noticed the beginning of a small leak in a transfer case for which there is no aftermarket substitute, and has a $5,000 replacement cost. In both cases the information they gave me was well-worth the modest cost of the inspection. The cost was modest compared to the cost of repairing these low- or no-visibility problems. In both cases Charles Estelle in the service department arranged on short notice for me to come in the same day for the inspection - important since one of the vehicles was located 20 miles from the dealership and I do have a full-time day job. More
We purchased a 2013 C300 4Matic from Ted Shepherd and the entire experience was the best we have had with a salesman in our history of buying cars. Ted was polite with a pleasant personality, and provided us entire experience was the best we have had with a salesman in our history of buying cars. Ted was polite with a pleasant personality, and provided us with everything we asked for plus gracious hospitality. We highly recommend working with him. Additionally, Narsh Smith in the finance area is just as outstanding in customer service quality, honesty, and competence. The feel of the dealership is welcoming and this definitely played a role in our purchase being made there. More