Euro Motorcars Germantown

My experience with EuroMotors of Germantown Joe Guzman, is my service advisor and I am very lucky to have him on board. Each time that I bring both of my cars in for service, I am greeted by my Joe Guzman, is my service advisor and I am very lucky to have him on board. Each time that I bring both of my cars in for service, I am greeted by my Euro-Motors team. After the team has taken over my vehicle which is in preparation for service. Mr. Guzman takes over and starts recording the details as to why the car has been brought in for service. I am confident that Joe will be my service advisor for as long as I own these two cars. More

Purchase GLK 350 I spoke with my Sales-Person and informed him I wasn't going to be in the dealership a half day while they went back and forth finalizing my dealTo my I spoke with my Sales-Person and informed him I wasn't going to be in the dealership a half day while they went back and forth finalizing my dealTo my suprise my deal was finalized with one and half hour.I spent more time talking to the sales-person than time spent regarding the purchase of my car.EuroMotorcars understood my need to time and they used it wisely.The only mistake I made was I didn't get enough miles per year to really enjoy my car since it is a lease. More

Takes a week to resolve an issue? Purchased a CPO '12 MB in late January, 2014 that had several MBUSA incentives, one which was pre-paid maintenance (2-year/2-service). Car need servic Purchased a CPO '12 MB in late January, 2014 that had several MBUSA incentives, one which was pre-paid maintenance (2-year/2-service). Car need service and I am living in Delaware Called the local dealer and they informed me that the car was not listed for pre-paid maintenance - Euro-Germantown told me the same. Euro Germantown Business Manager did not properly process the incentive. Still unresolved - had to contact MBUSA to try to get this resolved...... still unresolved :-( More

Mrs B This is my second C300 '08 and now CLA250 '14 from Arnold Brown he is a no hassle sale person because what you want to pay you pay This is my second C300 '08 and now CLA250 '14 from Arnold Brown he is a no hassle sale person because what you want to pay you pay More

Purchase New AMG45 Shahul Usman had knowledge to answer all my questions starting from the first day I ordered to the day I picked it up. It really was a pleasure worki Shahul Usman had knowledge to answer all my questions starting from the first day I ordered to the day I picked it up. It really was a pleasure working with Shahul and the entire staff at Germantown Mf. More

I worked with Dave Hutchison, our service advisor. Dave was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle. He really knows his business. I would be pleased to recommend Dave to anyone who has occasion to visit the dealership for service. More

Both Scott and Arnold Brown are extremely friendly, helpful, knowledgeable, and professional in their approach. Scott, the sales manager, worked very hard and quickly to get me the car I wanted. I will helpful, knowledgeable, and professional in their approach. Scott, the sales manager, worked very hard and quickly to get me the car I wanted. I will go back to Euromotorcars, Germantown again and I would recommend them highly. More

The people at EuroMotorcars Germantown are exceptional to work with in both service and sales, and I regularly recommend this dealership to my Family and friends! work with in both service and sales, and I regularly recommend this dealership to my Family and friends! More

My first visit with EuroMotors of Germantown was the service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure t service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure that I was not only comfortable waiting, but kept me informed with frequent status updates. It also helped that they have a "5-star" waiting area! That was a huge reason my wife and I went back to EuroMotors in Germantown when we decided to trade-in the 2011 on a 2014. Jon Charles, our sales consultant was fantastic to work with from start to finish. He was extremely knowledgable and paid attention to exactly what we wanted, making the entire process a pleasant experience. Narsh Smith, the finance manager, was also very personable and made the transfer and final paperwork quick, smooth and painless! Even the young man (sorry, I didn't get his name) transferring my organzational plates did it with a huge smile and paid attention to detail. I will and already have recommended EuroMotors of Germantown to friends & family. Excellent job by everyone! More

After purchasing a CPO Mercedes GL450, two days later, noticed chip in windshield, contacted insurance to get it fixed. They sent Safelite tech who said that the chip was previously repaired. Notified A noticed chip in windshield, contacted insurance to get it fixed. They sent Safelite tech who said that the chip was previously repaired. Notified Abdul, and he refused to accept responsibiltiy to replace the windshield. Instead, he kept trying to minimize it or suggest that things like this happen and I should live with it. Not at all the level of customer service one expects from MB. Certified Pre-Owned inspection did not live up to its advertisement. Elevated issue to MB USA, and yet Abdul continues to refuse to pay for full replacement. He offered to pay for half of the replacement. This is the sixth MB we have owned, and never have we had such terrible customer service. Avoid EUROMOTOR Cars Germantown. More