Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Euro Motorcars Germantown
Germantown, MD
283 Reviews
Welcome to Euro Motorcars Germantown!
Our goal as a luxury Mercedes-Benz dealership is to bring a new ownership experience to our customers in the Maryland, Virginia and the Washington, DC area. We have won plenty of awards since we opened our doors in 2004 but in the end, it all boils down to the experience that our customers tell us about when they leave our dealership or when they keep coming back. This is only possible with the help of our knowledgeable and friendly team.
Mercedes-Benz in Germantown is a full service facility. You will find our New Car and Pre-Owned Car Department with plenty of inventory to choose from and a large display area with over 100 cars right in the front of the dealership. Whether you are looking for the brand new C-Class, the revolutionary E-Class, customers' all-time favorite GLC, the luxury S-Class or an electric vehicle, we have them all. You will find an extensive mixture of sedans, roadsters, convertibles and SUVs as well as certified preowned cars and Mercedes-AMG models.
Our Service and Parts Department is conveniently located behind the showroom. Here you can also find our boutique full of genuine Mercedes-Benz accessories as well as our Appearance Center.
We believe that we can assist you with Mercedes-Benz sales, financing, and leasing as well as service and parts. We even have paint and dent repair specialists who are working closely with our service team and the appearance center.
We invite you to visit us to enjoy a one of a kind Mercedes-Benz experience here at Euro Motorcars Germantown in Maryland.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 283 reviews
July 23, 2016
Horrible experience and then the manager try to humiliate me This is the worst dealership I've ever encountered with Mercedes Benz name on it nationwide I would never recommend anyone going there for service on This is the worst dealership I've ever encountered with Mercedes Benz name on it nationwide I would never recommend anyone going there for service on their vehicle I recommend you go to Bethesda instead this includes the management I was very offended and the way he treated me I did not appreciate being talked down to or embarrassed in front of people he really need to learn customer service the very money hungry More
by YesLord
Employees Worked With
The manager was worse with a nasty attitude and a condescending way he talked to me in front of people I guess he thought he was better than me trying loud talk me, Zachery Baum
June 08, 2016
Fantastic! Jonathan was fantastic, gave me a no hassle loaner car, prompt assessment of my car and returned when promised! Facilities clean and inviting! Jonathan was fantastic, gave me a no hassle loaner car, prompt assessment of my car and returned when promised! Facilities clean and inviting! Thank you! More
by JAC
Employees Worked With
always great to see Charles Estelle! He runs a great service department, Jonathan Crosman
June 07, 2016
Pleased with attention to details. I was treated as a valued customer. Willis Lovince was my salesman. He was able to answer all my questions and concerns. All the staff was very friend I was treated as a valued customer. Willis Lovince was my salesman. He was able to answer all my questions and concerns. All the staff was very friendly asking if they could be of assistance. Great experience! More
by #1 Mercedes blue
Employees Worked With
Rambod Gharib, Willys Lovince
June 07, 2016
I received the usual, exceptional care from Service Dept. Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me wh Last week I brought my 2006 SLK 350 in for some maintenance. As always, Dave Hutchinson did a fantastic job as well as Zach Baum. Zach assisted me when I first arrived, while Dave was dealing with a customer (busy morning). I really liked that! These guys really do work as a team. I have only great things to say about Dave and his team ever since 2008 when I purchased the SLK. Dave has been more than just a maintenance manager, he takes great pride in what he does and seems to have a stake in the care and feeding of my vehicles. That is something you just don't find very often in the world today. I know that when I bring my car in for service, its going to get done right by people who know there stuff. That includes Dave and his entire team. First class professional service from a guy who takes pride in his work. More
by 2006SLKJEFF
June 05, 2016
World Class Salesman I recently had another world class experience at Euro Motors Germantown because of Eric Sofon. Eric is simply the best. He is client centric, extrem I recently had another world class experience at Euro Motors Germantown because of Eric Sofon. Eric is simply the best. He is client centric, extremely sensitive to his customer's needs and schedule. He's honest and forthright and is always there if you have a question or have an issue. More
by CVMit
Employees Worked With
May 31, 2016
Phenomenal Service Team!!! The customer service experience at Euro Motorcars Germantown, as consistently provided by Senior Advisor Jonathan Crosman, remains the Gold Standard a The customer service experience at Euro Motorcars Germantown, as consistently provided by Senior Advisor Jonathan Crosman, remains the Gold Standard and worthy example of the marque Mercedes-Benz brand....there is no better service department anywhere....absolutely none better!!! William More
by wolukoya
Employees Worked With
Jonathan Crosman
May 30, 2016
Outstanding Sales Department My husband and I recently purchased our first Mercedes from Michele Batta at EuroMotorcars Germantown. She was OUTSTANDING! Even though we didn't sche My husband and I recently purchased our first Mercedes from Michele Batta at EuroMotorcars Germantown. She was OUTSTANDING! Even though we didn't schedule an appointment and came in close to closing, she took her time and showed us the features of the car I was interested in. Michele is a long-time Mercedes owner and really knows the brand. We had a lot of fun during the test drive with her. She was funny and patient and really made me feel comfortable. She made our experience the best of any we've had at a car dealership. (I have to say that as a woman, I have never been catered to at a car dealership before going to EuroMotorcars.) Then she introduced us to the General Manager Scott Weber and the New Car Sales Manager Matt Dolesh. They were also OUTSTANDING! Scott answered a lot of my questions, and Matt went above and beyond to help us and gave us an amazing deal. (I still can't believe the deal we got!) Michele, Matt, and Rambod Gharib in finance even stayed late so we could take our new baby home that night. Rambod was very kind and patient while I asked a boat load of questions. He really took his time in explaining the terms of the lease. When we came back the next day to pick up our Garmin chip, Jon Charles took time to show us the rest of the tech features in our car. He was fantastic! Honestly, I have to say that I was pleasantly surprised at how great our experience was. Everyone working at EuroMotorcars wears a smile and treats you like family. Even Alex Benitez (sales) who wasn't directly involved in our sale came over just to chit chat and congratulate us. We love our new Benz, and I can’t imagine driving any other brand in the future. We will definitely send more business their way. THEY ARE THE ABSOLUTE BEST! ASK FOR MICHELE! More
by Samantha Newbegin-Fraction
Employees Worked With
Other Employees :
Scott Weber, Matt Dolesh, Joe Guzman, Rambod Gharib, Michele Batta
May 27, 2016
Professionalism Zach Baum is a very competent person, friendly and courteous at all times. He listens carefully and executes the issues at hand thoroughly and in a t Zach Baum is a very competent person, friendly and courteous at all times. He listens carefully and executes the issues at hand thoroughly and in a timely fashion. Individuals like Zach are indeed an asset to MB Germantown and I wish Zach all the successes in his future. Regards, Aroon Datta (Customer) More
by nika333
Employees Worked With
Other Employees :
Charles Estelle, Joe Guzman, Zachery Baum
May 16, 2016
Best Car Dealership in Maryland Jonathan Charles and Scott Weber are the most knowledgable and honest sales people in Maryland. I have purchased over 6 cars and enjoy my relationshi Jonathan Charles and Scott Weber are the most knowledgable and honest sales people in Maryland. I have purchased over 6 cars and enjoy my relationship with them. More
by Aris
Employees Worked With
May 12, 2016
Outstanding Experience for the second time! Have you ever thought about buying a vehicle 1,600 miles from where you live? Well, we just did it for the second time and the experience was outstand Have you ever thought about buying a vehicle 1,600 miles from where you live? Well, we just did it for the second time and the experience was outstanding. Both Jon Charles and Scott Weber made the buying experience simple, easy and seamless, especially for the distance. In fact, this is the second time in the past 5 1/2 years we have bought a vehicle from EuroMotorscars Germantown. You may think how can I get the personal touch that I really need and want? How do I accept delivery? How do I learn about all of the features of the new GLS? Well, Jon exceeded our expectations on each of these concerns. Jon was extremely understanding on each of the concerns we had and made sure all of these were answered to our satisfaction. The negotiations were seamless. Jon set the delivery up with the trucking company and the truck driver was very professional and courteous while communicating with us the entire time during the transport. Thanks Jon and Scott for another great experience! Oh, by the way, we LOVE our 2017 GLS!!!!!!!!!!!!! More
by Tom
