Euro Motorcars Devon - Service Center

Inefficient and Poor Conmunication Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the repre Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the representative confirmed that it was before I made my appointment. My appointment was at 9 am, and I figured that I would be there for one hour max. I mean how long does it take to change a flat tire? Three hours later, my rep tell me that my tire is not in stock and they are trying to locate another dealership with the tire. Why are you telling me this after I've been waiting for three hours? He tells me that he is going to give me a loaner car. He disappears for another hour, only to return and tell me that he found a tire. After this 6 hour debacle, my tire was finally put on. What a waste of my time! I had better things to do with my time. I will not be back. More

Took car in for warranty alignment. 2014 model, 350+ miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't c miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't come in today; he will get to it first thing tomorrow morning; Day 3: I hope I get my car back today. During this saga, inadequate feedback from the dealer. I wish they could have been more communicative so that I could plan accordingly. In any event, it's extremely inconvenient to be without my vehicle for three days, when I initially thought I could drop it off in the morning and pick it up the same evening. The dealer did not offer a loaner. Update: I'm not changing the facts I described above, because that's what happened. However, the dealership tried to make things right and deserve kudos for that. On Day 3, the service director called me with a very sincere apology. He said he was appalled that this had happened and wanted to do anything and everything he could to rectify the situation. He arranged to wash the car and deliver it back to my home, and to detail it after the snow had cleared out of the area and the weather warmed up. I felt that this was a heartfelt apology from a professional who is very proud of his work, and I accepted it unconditionally. As a result of this development, I changed "Would you recommend this service center" to Yes from my previous No, and changed Customer Service from Very Bad to Great.. More

My scheduled service appointment, for my annual state inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did not hear from the dealer at 3:30pm, I called and spoke to Ed Torr who told me that he was just about to call me stating my car has an oil leak and will need an extensive repair which would cost about $1,600. I said I haven't noticed any oil leaks and he said " you wouldn't notice the leaks since it is interior and the sealing case needs to be replaced. Last year, a similar instance happened, that is they told me that I needed 4 new tires, which I agreed to. My reasons for giving the ratings above are 1) the are not honest and upfront with their evaluation, 2) they do not communicate with the customer, on a timely basis, so you can make a more informed decision, 3) beacuse my car was already in their possession, I felt helpless for the fear that they could damage my car, 4) they did not provide me with optioins or a payment plan. Of note, my car is a 2008 C class with 38,090 miles in great condition, it is garage kept at home and at work, the car is driven for 15 miles roundtrip per day. My warranty expired 3/17/2012. So, in other words, they took me for a ride, yet again. But I will not be going back to Euro Motorcard in Devon loaccted at 214 W. Lancaster Ave, Devon. More

I have had an Mercedes-Benz off and on for the past 10 years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so ta years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so taken advantage of i was overcharge $500 For what you call a (visual diagnostic) test and at this time I still don't know what's wrong with my vehicle. I am utterly and completely turned off by this disgusting display of what you call customer service and I am seriously considering up giving up my Mercedes-Benz altogether. I purchased these high-end cars not only for the prestige but because I expect good customer service when I had complications. I took my vehicle to The dealer ship in Devon to get a diagnostic test and was told it was giving a visual diagnostic test which eventually cause me to the tone of $500 . I took it to the professionals Expected to be treated with professionalism which I have not .This type of unprofessionalism is not acceptable and shouldn't be tolerated by Mercedes-Benz or the consumer I can only hope other paying customers having experienced such disrespect Paying for service is expected but paying for nonservice is ridiculous and to the point of being absurd.... More

Michael Davis always makes my service experience so pleasant. He is efficient and always makes sure I am taken care of in a timely fashion. I usually drop off my car on the way to work and pick up af pleasant. He is efficient and always makes sure I am taken care of in a timely fashion. I usually drop off my car on the way to work and pick up after my work hours. Michael makes sure I get checked in and get my loaner car so my drop-off visit is quick. The car loaner representative is also so quick and helpful. Everyone that I come in contact with at the dealership makes my entire visit a pleasant one. From the woman who sends me a confirmation of my appointment to the the woman who collects my payment ...all are wonderful! I would highly recommend Michael Davis and all other associates at EuroMotorcars Devon!! More

What I like about this dealership: The dealership is What I like about this dealership: The dealership is stunning and well located. On the rare occasion that I must wait there is a full bar of snack What I like about this dealership: The dealership is stunning and well located. On the rare occasion that I must wait there is a full bar of snacks, beverages, TV, and wifi. I had even heard that this dealership has high end wine tastings in the afternoon's & evenings. My car always returns cleaner than I left it. The contact I have there Adam is professional, very responsive, and gets the job done each and every time I have had my car in for a routine service or repair over the past two years. The staff is not only courteous to their clientele but also to each other. It is truly a pleasure to do business with facility. More

From the time you arrive the Customer Service is excellent !!! Quality and cleanliness of work super. Ckeck Out was easy and they explained the work in a language I could understand excellent !!! Quality and cleanliness of work super. Ckeck Out was easy and they explained the work in a language I could understand More

Great team.Friendly . go extra mile to accommodate . easy to deal with. great car inventory to choose from . Jim Glanzman is very knowledgeable in sales. Adam is perfect in his field . to deal with. great car inventory to choose from . Jim Glanzman is very knowledgeable in sales. Adam is perfect in his field . More

I enjoy my experience every time I visit Euro Motor, David is always pleasant and a greeter meets me to say hi and even opens the door. They really do provide outstanding service. David is always pleasant and a greeter meets me to say hi and even opens the door. They really do provide outstanding service. More

Adam Macie - Is a strong service guy. He always follows through and follows up with any maintenance issues that I may have with my four Mercedes. Service is always 100% complete and quick. I highly recomme through and follows up with any maintenance issues that I may have with my four Mercedes. Service is always 100% complete and quick. I highly recommend Euro for service, in articular Adam Macie. Sales - Tom and Jim are superior. They do not over sell. They sometimes tell me, when I buy a new car that I do not need certain upgrades or accessories. The pricing is always very competitive. I like them and highly recommend them to anyone. More