Euro Motorcars Devon

"Satisfied Customer" Bill always treats us like we are his most important customer. When it comes to Mercedes we would not go anywhere else but to see Bill at EuroMotorcar Bill always treats us like we are his most important customer. When it comes to Mercedes we would not go anywhere else but to see Bill at EuroMotorcars! More

Ernie Neve CPA Bill Gallagher is the best sales person I have ever dealt with. Liked him and dealership so much I bought 2 cars in 30 days! Bill Gallagher is the best sales person I have ever dealt with. Liked him and dealership so much I bought 2 cars in 30 days! More

Love my cars every day from these guys Bill Gallagher did a great job getting me the exact cars I wanted at the right price. They exceeded my expectations. Great experience for sure. Bill Gallagher did a great job getting me the exact cars I wanted at the right price. They exceeded my expectations. Great experience for sure. More

Loyalty earned Professional operation in every department. Purchase third car after shopped many options because of the extra effort Bill Gallagher and Paul Moss pl Professional operation in every department. Purchase third car after shopped many options because of the extra effort Bill Gallagher and Paul Moss placed on the deal. More

Unprofessional management Last December I had the unfortunate experience of having my car service by a bunch of crooks-Euromotor cars -Devon. Better Business Bureau has bee Last December I had the unfortunate experience of having my car service by a bunch of crooks-Euromotor cars -Devon. Better Business Bureau has been informed of their steep charges and their devious method of charging for unnecessary work. Management is the worst as is their middle management. For example my car was diagnoised as having an oil leak and when I questioned the service manager, Ed Torr he could not justify the charges. Bottom line DO NOT TAKE YOUR CAR TO EUROMOTORS CARS in DEVON More

Inefficient and Poor Conmunication Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the repre Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the representative confirmed that it was before I made my appointment. My appointment was at 9 am, and I figured that I would be there for one hour max. I mean how long does it take to change a flat tire? Three hours later, my rep tell me that my tire is not in stock and they are trying to locate another dealership with the tire. Why are you telling me this after I've been waiting for three hours? He tells me that he is going to give me a loaner car. He disappears for another hour, only to return and tell me that he found a tire. After this 6 hour debacle, my tire was finally put on. What a waste of my time! I had better things to do with my time. I will not be back. More

Great Experience Each time I visit EuroMotorcars Devon, I am treated as a most important customer. There are multiple dealerships which I could do business with howev Each time I visit EuroMotorcars Devon, I am treated as a most important customer. There are multiple dealerships which I could do business with however I go out of my way to make this my dealership of choice for sales and service. Everyone who I have met and/or done business with at Euromotorcars Devon from the dealer principal to the service personnel continue to amaze me with their genuine interest in me and my vehicle. Keep up the good work! More

Took car in for warranty alignment. 2014 model, 350+ miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't c miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't come in today; he will get to it first thing tomorrow morning; Day 3: I hope I get my car back today. During this saga, inadequate feedback from the dealer. I wish they could have been more communicative so that I could plan accordingly. In any event, it's extremely inconvenient to be without my vehicle for three days, when I initially thought I could drop it off in the morning and pick it up the same evening. The dealer did not offer a loaner. Update: I'm not changing the facts I described above, because that's what happened. However, the dealership tried to make things right and deserve kudos for that. On Day 3, the service director called me with a very sincere apology. He said he was appalled that this had happened and wanted to do anything and everything he could to rectify the situation. He arranged to wash the car and deliver it back to my home, and to detail it after the snow had cleared out of the area and the weather warmed up. I felt that this was a heartfelt apology from a professional who is very proud of his work, and I accepted it unconditionally. As a result of this development, I changed "Would you recommend this service center" to Yes from my previous No, and changed Customer Service from Very Bad to Great.. More

My scheduled service appointment, for my annual state inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did not hear from the dealer at 3:30pm, I called and spoke to Ed Torr who told me that he was just about to call me stating my car has an oil leak and will need an extensive repair which would cost about $1,600. I said I haven't noticed any oil leaks and he said " you wouldn't notice the leaks since it is interior and the sealing case needs to be replaced. Last year, a similar instance happened, that is they told me that I needed 4 new tires, which I agreed to. My reasons for giving the ratings above are 1) the are not honest and upfront with their evaluation, 2) they do not communicate with the customer, on a timely basis, so you can make a more informed decision, 3) beacuse my car was already in their possession, I felt helpless for the fear that they could damage my car, 4) they did not provide me with optioins or a payment plan. Of note, my car is a 2008 C class with 38,090 miles in great condition, it is garage kept at home and at work, the car is driven for 15 miles roundtrip per day. My warranty expired 3/17/2012. So, in other words, they took me for a ride, yet again. But I will not be going back to Euro Motorcard in Devon loaccted at 214 W. Lancaster Ave, Devon. More

I have had an Mercedes-Benz off and on for the past 10 years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so ta years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so taken advantage of i was overcharge $500 For what you call a (visual diagnostic) test and at this time I still don't know what's wrong with my vehicle. I am utterly and completely turned off by this disgusting display of what you call customer service and I am seriously considering up giving up my Mercedes-Benz altogether. I purchased these high-end cars not only for the prestige but because I expect good customer service when I had complications. I took my vehicle to The dealer ship in Devon to get a diagnostic test and was told it was giving a visual diagnostic test which eventually cause me to the tone of $500 . I took it to the professionals Expected to be treated with professionalism which I have not .This type of unprofessionalism is not acceptable and shouldn't be tolerated by Mercedes-Benz or the consumer I can only hope other paying customers having experienced such disrespect Paying for service is expected but paying for nonservice is ridiculous and to the point of being absurd.... More