Euro Motorcars Devon

Unprofessional management Last December I had the unfortunate experience of having my car service by a bunch of crooks-Euromotor cars -Devon. Better Business Bureau has bee Last December I had the unfortunate experience of having my car service by a bunch of crooks-Euromotor cars -Devon. Better Business Bureau has been informed of their steep charges and their devious method of charging for unnecessary work. Management is the worst as is their middle management. For example my car was diagnoised as having an oil leak and when I questioned the service manager, Ed Torr he could not justify the charges. Bottom line DO NOT TAKE YOUR CAR TO EUROMOTORS CARS in DEVON More

Inefficient and Poor Conmunication Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the repre Just spent 6 hours of a beautiful Saturday waiting on my tire to get changed. I called the day before to make sure my tire was in stock, and the representative confirmed that it was before I made my appointment. My appointment was at 9 am, and I figured that I would be there for one hour max. I mean how long does it take to change a flat tire? Three hours later, my rep tell me that my tire is not in stock and they are trying to locate another dealership with the tire. Why are you telling me this after I've been waiting for three hours? He tells me that he is going to give me a loaner car. He disappears for another hour, only to return and tell me that he found a tire. After this 6 hour debacle, my tire was finally put on. What a waste of my time! I had better things to do with my time. I will not be back. More

Great Experience Each time I visit EuroMotorcars Devon, I am treated as a most important customer. There are multiple dealerships which I could do business with howev Each time I visit EuroMotorcars Devon, I am treated as a most important customer. There are multiple dealerships which I could do business with however I go out of my way to make this my dealership of choice for sales and service. Everyone who I have met and/or done business with at Euromotorcars Devon from the dealer principal to the service personnel continue to amaze me with their genuine interest in me and my vehicle. Keep up the good work! More

Took car in for warranty alignment. 2014 model, 350+ miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't c miles. Day 1: Sorry, we were overwhelmed and couldn't get to your car. Day 2: Sorry, it's a warranty alignment and the guy who does that doesn't come in today; he will get to it first thing tomorrow morning; Day 3: I hope I get my car back today. During this saga, inadequate feedback from the dealer. I wish they could have been more communicative so that I could plan accordingly. In any event, it's extremely inconvenient to be without my vehicle for three days, when I initially thought I could drop it off in the morning and pick it up the same evening. The dealer did not offer a loaner. Update: I'm not changing the facts I described above, because that's what happened. However, the dealership tried to make things right and deserve kudos for that. On Day 3, the service director called me with a very sincere apology. He said he was appalled that this had happened and wanted to do anything and everything he could to rectify the situation. He arranged to wash the car and deliver it back to my home, and to detail it after the snow had cleared out of the area and the weather warmed up. I felt that this was a heartfelt apology from a professional who is very proud of his work, and I accepted it unconditionally. As a result of this development, I changed "Would you recommend this service center" to Yes from my previous No, and changed Customer Service from Very Bad to Great.. More

My scheduled service appointment, for my annual state inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did inspection, was on 12/30/13; as I made arrangements to have my car picked up at home with a loaner for my use. The pick up was on time. Since I did not hear from the dealer at 3:30pm, I called and spoke to Ed Torr who told me that he was just about to call me stating my car has an oil leak and will need an extensive repair which would cost about $1,600. I said I haven't noticed any oil leaks and he said " you wouldn't notice the leaks since it is interior and the sealing case needs to be replaced. Last year, a similar instance happened, that is they told me that I needed 4 new tires, which I agreed to. My reasons for giving the ratings above are 1) the are not honest and upfront with their evaluation, 2) they do not communicate with the customer, on a timely basis, so you can make a more informed decision, 3) beacuse my car was already in their possession, I felt helpless for the fear that they could damage my car, 4) they did not provide me with optioins or a payment plan. Of note, my car is a 2008 C class with 38,090 miles in great condition, it is garage kept at home and at work, the car is driven for 15 miles roundtrip per day. My warranty expired 3/17/2012. So, in other words, they took me for a ride, yet again. But I will not be going back to Euro Motorcard in Devon loaccted at 214 W. Lancaster Ave, Devon. More

I have had an Mercedes-Benz off and on for the past 10 years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so ta years now and I have been completely satisfied Until about a week ago. I have had an unpleasant experience at this dealership i have never felt so taken advantage of i was overcharge $500 For what you call a (visual diagnostic) test and at this time I still don't know what's wrong with my vehicle. I am utterly and completely turned off by this disgusting display of what you call customer service and I am seriously considering up giving up my Mercedes-Benz altogether. I purchased these high-end cars not only for the prestige but because I expect good customer service when I had complications. I took my vehicle to The dealer ship in Devon to get a diagnostic test and was told it was giving a visual diagnostic test which eventually cause me to the tone of $500 . I took it to the professionals Expected to be treated with professionalism which I have not .This type of unprofessionalism is not acceptable and shouldn't be tolerated by Mercedes-Benz or the consumer I can only hope other paying customers having experienced such disrespect Paying for service is expected but paying for nonservice is ridiculous and to the point of being absurd.... More

I shopped many pre-owned Mercedes Benz stores and by far the best experience we ever had , no games and very clean cars and the sales manager Charles delivered what he promised !! the best experience we ever had , no games and very clean cars and the sales manager Charles delivered what he promised !! More

Drove 225 miles to evaluate a cpo Benz to find it had 3000 more miles on it than as advertised. Based on the overall appearance and the test drive, I purchase the car. When home, i discovered that many i 3000 more miles on it than as advertised. Based on the overall appearance and the test drive, I purchase the car. When home, i discovered that many items that should have been corrected during the cpo inspection process had not occurred. The windshield washer bottle was empty, the spare was almost flat and the engine air filters were dirty. When I expressed concerns about this, they volunteered to pay for an inspection by my local mb dealer. I followed through with the suggestion and informed them of the inspection cost. Five weeks later and no reimbursement has appeared. Very poor customer service and respect. More

Worse experience ever. I would not suggest going to this dealership. The sales people do not know there product and were caught in a lie. Go figure once you buy you are stuck. They also did a horrible job d dealership. The sales people do not know there product and were caught in a lie. Go figure once you buy you are stuck. They also did a horrible job detailing the car. When we brought the car home we learned that the electronic blind in the back was broken so we had to take it back the next day. This should not happen when you buy a car! Later in the week we learned that one of the lights was out. They should of fixed this before it was bought! I could go on about them, but I won't. Do not buy from them. My suggestion get a quote on a car you like and take the quote to another dealership to see if they will match the price. More

Michael Davis always makes my service experience so pleasant. He is efficient and always makes sure I am taken care of in a timely fashion. I usually drop off my car on the way to work and pick up af pleasant. He is efficient and always makes sure I am taken care of in a timely fashion. I usually drop off my car on the way to work and pick up after my work hours. Michael makes sure I get checked in and get my loaner car so my drop-off visit is quick. The car loaner representative is also so quick and helpful. Everyone that I come in contact with at the dealership makes my entire visit a pleasant one. From the woman who sends me a confirmation of my appointment to the the woman who collects my payment ...all are wonderful! I would highly recommend Michael Davis and all other associates at EuroMotorcars Devon!! More