Euro Motorcars Devon

Poor custom service when there is an issue with the car I purchased the new model of 2016 GLC300. The Car will make a loud brake noise whenever is backing or on the hill. Though we complained several times I purchased the new model of 2016 GLC300. The Car will make a loud brake noise whenever is backing or on the hill. Though we complained several times and even have my car checked by Euromotor, they insist there is nothing wrong with my car. After continuous worsening of the issue, and a year or so later, they finally admit there is some design flaw with the new brake that make noise. But they can do nothing for me. I finally contacted Mercedez corporate office, which offer to change a set of brakes. The dealership then call me to set up an appointment. However, when my wife dropped off the car, the custom care person has no clue why we were there and told us it can't be done, and never done before, etc. It takes quite a bit effort to get that resolved. Though the repair helped initially, the car is making loud noise when hit the brake. And there is no solution! I also has some issue with the mobile app. The dealership gave all kinds of different explanations and made us make completely wasted trip. Though the service person and manager are polite. They offer no help to solve your car problem. And communication between service manager and service rep is horrible. It is constant that service person has no clue what has been discussed/agreed with the service manager. I wont buy from them again! You should consider carefully before buying. Once purchase is made, they don't care any more More

Outstanding customer service I have completed 5 transactions with David Karp and I believe each experience has far surpassed my expectations. I travel over 100 miles just to do I have completed 5 transactions with David Karp and I believe each experience has far surpassed my expectations. I travel over 100 miles just to do business with David because he has always gone above and beyond. The faculty is impeccablely maintained and welcoming. Looking forward to many more transactions with David. More

Professional and Helpful! Euro Motorcars in Devon is a great dealership but what made our experience exceptional was Bill Gallagher, our salesman. He was there for us from the Euro Motorcars in Devon is a great dealership but what made our experience exceptional was Bill Gallagher, our salesman. He was there for us from the first hand shake to when we had the keys in our hands. He was professional and courteous through out the whole transaction. We now own a new ML350 and couldn't be happier. Thanks Bill Gallagher! More

impressive bob Ashman was able to answer all questions and helped the sale proceed smoothly. everything was above and beyond what you normally receive at averag bob Ashman was able to answer all questions and helped the sale proceed smoothly. everything was above and beyond what you normally receive at average dealerships. the vehicle was clean, and ready to go as advised. entirely satisfied and would recommend this dealer and salesman. am enjoying my car. I will be back. More

Excellent and professional This is my first Mercedes. I bought a 2014 C300 4MATIC in late June 2015. I searched online for many dealerships in a 100 mile radius and this one was This is my first Mercedes. I bought a 2014 C300 4MATIC in late June 2015. I searched online for many dealerships in a 100 mile radius and this one was the only one that offered complete details about each vehicle. I was able to view and print a packet with a Carfax, vehicle report, etc. I could not access that information online with other dealerships. I also found that they are competitively priced. They have an abundant inventory unlike other dealerships in my travel range. My salesperson was Kara Walton. She is wonderful. Before my first visit, I made many calls to them and Kara immediately got back to me. I found Kara and this dealership to be very transparent so I knew exactly what to expect and why I bought my car on my first visit. I couldn't be more pleased. The car was immaculate. Mine had been barely used with less than 5000 miles. I traveled almost 100 miles to and it was well worth it because I got the car that I wanted. There are no dealerships nearer to me that compare. I will travel here for service, too. After my purchase I was still contacting Kara with questions and she never hesitated to get an answer for me while immediately calling back. The staff here were all pleasant and courteous. I worked with John Keenan with the financing and he was very pleasant to work with. (I may have driven him crazy with all my questions, yet he was very patient with me.) I recommend this dealership and when you call or go, make sure you contact Kara. More