Euro Motorcars Bethesda - Service Center

I have purchased 3 cars from Euromotors, and each has been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgea been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgeable, courteous service advisers and quality of the work done. My experiences have uniformly been positive. As with anything mechanical, on occasion they have been unable to find the "problem" that I wanted them to fix (like intermittant noises). On such occasions, I am contacted by a service adviser and given the option of continuing to use their (FREE) Mercedes loaner car while they try to replicate the problem, or to pick up my car. They have also offered to have me drive with their mechanic on a test drive to demonstrate the concern. Ultimately, regardless of the problem, my car has been properly repaired, and I feel good knowing that it has been worked on by mechanics who are specifically trained by Mercedes to work on Mercedes cars. AND, when I do pick up my car, I get back a freshly washed vehicle!!! As with anything, good service and highly trained people come at a cost. I accept that having my car worked on by specially trained mechanics costs more than if I took it to a gas station or independent mechanic who has not been trained by Mercedes or overseen by its management. There is also an advantage to having the same dealer work on all my cars. They know my cars and me, and if I have a concern, they WILL solve the problem. Given my consistently positive experiences at Euromotors, I would not take my cars anyplace else. More

Bethesda Euromotor Service Center, Service Expert Dennis Shrewsberry has provided me with superial services for more than 10 consecutive years. Mr. Shrewberry is always willing to listen to me completely an Shrewsberry has provided me with superial services for more than 10 consecutive years. Mr. Shrewberry is always willing to listen to me completely and will provide me with options. I would give him a 10/10 (if possible)! More

I have to agree with the Service reviews that I've read for this dealer. Dropped off a Mercedes to be fixed for a friend who was going out of the country. A few days later, Joseph Lyons hits me with a bil for this dealer. Dropped off a Mercedes to be fixed for a friend who was going out of the country. A few days later, Joseph Lyons hits me with a bill for 5800.00. I told him that I could not in good conscience do the repairs for that amount of money and started to leave. Joseph Lyons said that the "Schedule B" (basically an oil/oil filter/wiper blade change) had been done, even though later on I realized that an e-mail sent to the owner half-an-hour earlier had shown that it hadn't. Joseph Lyons said that the mechanic would get back from lunch at 1:00 and "needed to put the car back together". Trusting Mercedes I fell for the oldest trick in the book and paid for the service. When I talked to the service agent at the exit ramp at 1:00 pm he had no idea where the car was. It was clear that the "Schedule B" for the car was an "unscheduled pit stop". At 1:15 pm when the car was promised, I demanded to see the car. I pulled the dipstick and the oil was dirty. I told Joseph Lyons that the oil hadn't been changed. Later on I found out this was my mistake, if the oil in a car has been changed infrequently the new oil will become dirty after you change the oil. I was honestly very business like through the entire thing. But, it is clear that Joseph Lyons and the Service Manager who's name I never got did not know their cars. They kept talking about the brand of oil and dirty lifters. The Service Manager was extremely belligerent getting 3-4 inches from my face and yelling at me, that the owner should call him when he got back from vacation - great solution for the immediate problem btw. I took the Mercedes to a mechanic I trusted and in the end I saved the owner $2000 (this includes the "unscheduled Schedule B" from Euromotors). Why anyone would tolerate this level of service is beyond me. The higher ups at Mercedes have got to get Euromotors to clean up its act. Dealers like Euromotors are trashing Mercedes' reputation. I got a free Mercedes loaner for one day which I found very well designed from an ergonomics point of view and which drove beautifully, but after the service experience at Euromotors I would be very careful about where I bought/serviced a Mercedes. More

Their service department is awful. After an accident I had my car taken their for mechanical and body work. Two week's worth of work stretched in 4 months. At various times - they mis-diagnosed the pro had my car taken their for mechanical and body work. Two week's worth of work stretched in 4 months. At various times - they mis-diagnosed the problem -- my insurance adjustor saw this, and had to tell them to go back and take another look... -when I would call to check the status of the repairs, no one could find any record of my car being there - this happened twice. I didn't sense any concern on their part that they had lost my car. -it was obviously a low priority, as they missed promised deadline after deadline after deadline for no explained reason other than workload -though they are a dealer and offer body work they really outsource to a body shop across the other part of the region. And they have a lousy reputation. Not to mention incompetent bookeeping that took my insurance company's check but somehow made no note of it, leaving it up to me to pay the dealer and talk to my insurance company upper echelon of management (no easy trick either) to get a copy of their cancelled check and take it to the dealer to prove that the dealer was paid. Ridiculous. -and yet, a note about my awful 4 month ordeal in response to the dealer's customer service satisfaction card which they mailed to me went unanswered. DO NOT TAKE YOUR CAR TO THIS PLACE. More

Echo previous posts -- service advisor genuine, friendly and helpful -- but service appallingly bad. Issues ignored; dependent sub-systems never checked; long service times without follow-up contact to inf and helpful -- but service appallingly bad. Issues ignored; dependent sub-systems never checked; long service times without follow-up contact to inform me as to why; car usually dirtier than when I left it [they did wash it the last time]; and once the reason the car was brought in was not even addressed. Complained once and got a free detail that's still on my record but never actually completed. Furthermore, the cashiers and other staff are strangely unhelpful and borderline rude -- a weird thing and I can't really put my finger on as to why that is. All told, Euro has serious problems in Service that only undermines an above-average sales experience. More

My car was brought in for routine service (1000 miles) and a minor problem with the outside temperature gauge. The gauge was replaced and now the display is all screwed up. They also had the car for 4 d and a minor problem with the outside temperature gauge. The gauge was replaced and now the display is all screwed up. They also had the car for 4 days, drove over 70 miles and now the wheels are out of allignment. Will NEVER service my car at this dealer again... it is borderline criminal! More

No problems with sales but service is a NIGHTMARE...quite possibly the worst I've experienced with any make of car. The politeness of my service advisor fails to make up for the lack of competence of the me possibly the worst I've experienced with any make of car. The politeness of my service advisor fails to make up for the lack of competence of the mechanics...a 0% rate of getting repairs right on the first try, on very basic things. A disgraceful showing, and the buzz on many internet forums seem to agree. More