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Ettleson Buick GMC - Service Center

Hodgkins, IL

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588 Reviews

588 Reviews of Ettleson Buick GMC - Service Center

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October 13, 2018

Way to long I made an appointment at 8:00am and didn’t get my car Till 11:00am, making me late for work.three hours for an oil change is way to long considering p More

by aguilarm773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 15, 2018 -

Ettleson Buick GMC responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Regards, Frank Amadeo General Manager 708-215-7323

October 11, 2018

ACCOMMODATING, TIMELY. AND PROFESSIONAL I WANTED A LAST TIME APPOINTMENT AND GOT IT. I WAS WELL RECEIVED UPON ARRIVAL. THE SERVICE TECH WAS PROFESSIONAL AND THE SNACKS WERE GREAT. More

by JOHNSONBE322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Kissane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RANDY
Oct 12, 2018 -

Ettleson Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. -The Ettleson Cadillac Buick GMC Team

October 11, 2018

Great service everything I needed to get repaired was done in a timely manner. Staff is knowledgeable and courteous. I would highly recommend for anyone. Great job More

by Brl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Oct 12, 2018 -

Ettleson Buick GMC responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. -The Ettleson Cadillac Buick GMC Team

October 11, 2018

Great service. Service advisor courteous. All work completed in prompt and efficient manner. Randy Cronin is very helpful. Also checked out tires and brakes and More

by CORRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Cronin
Oct 12, 2018 -

Ettleson Buick GMC responded

Thank you for the excellent review! It is great to know that Randy was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. -The Ettleson Cadillac Buick GMC Team

October 10, 2018

GMC Terrain Brought my car in! Greeted promptly, Paul my service writer was nice, funny and friendly. My car was ready for pickup fast, clean and all good to go! More

by JKM2582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kuehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul in service department
Oct 10, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! -The Ettleson Cadillac Buick GMC Team

October 09, 2018

Hit or Miss You get treated wonderfully at the initial purchase then it’s downhill. My brand new Encore (2017) has an opaque gaze that won’t go away regardless of More

by NILDA_60163@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy , Mike Foster
Oct 09, 2018 -

Ettleson Buick GMC responded

Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Regards, Frank Amadeo General Manager 708-215-7323

October 09, 2018

Fast Problem Analysis They fixed the wiring for my side mirrors that was inadvertently unplugged by the service guy prepping the car for delivery in no time flat. More

by james_angarola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Lacasole, David Evans
Oct 09, 2018 -

Ettleson Buick GMC responded

Thank you for leaving us this great review, James! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! -The Ettleson Cadillac Buick GMC Team

October 08, 2018

Customer service The service is always impeccable! The service reps never pressure customers into receiving vehicle services or parts that aren't needed. They provide More

by MSCAT.EYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Greene
Oct 08, 2018 -

Ettleson Buick GMC responded

We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! -The Ettleson Cadillac Buick GMC Team

October 07, 2018

Good Service Service quick, everyone friendly. Dropped off my car for routine service and received a text when it was ready to be picked up a short time later. More

by JIMKABELIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Klupshas
Oct 07, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Ettleson Cadillac Buick GMC Team

October 06, 2018

Radio replacement. Friendly courteous staff, took a little too long to get loaner vehicle. Overall a very positive experience. Would recommend your dealership. To my fri More

by mgeski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ettleson Buick GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Amadeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2018 -

Ettleson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. -The Ettleson Cadillac Buick GMC Team

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